Very mixed feelings about this hotel . There are lots of fantastic things to recommend it: -The location is right between St Mark's Square and Rialto, so you're never more than a few minutes from any of the main sights. -The public parts of the hotel are beautiful - the breakfast room and roof terrace are lovely, as is the downstairs lounge overlooking the canal. - The breakfast buffet has plenty of options, even including prosecco and fresh honeycomb. - Efficient service - one morning our room was made up before we'd even finished breakfast, which we were impressed by. - Nice clean bathrooms However there were still some disappointing elements - - The room itself (not the bathroom) felt tired and a bit grubby. Pale lilac mats on the floor next to the bed were visibly filthy. Marks on the floor. The room didn't feel 4 star at all. In need of refurbishment. - We never got to use the roof terrace in the evenings (one of the main reasons for picking the hotel) as it was always shut early. Even at 9.30pm we found it was already locked up for the evening.

This is an excellent hotel with great service. It’s in a great location, very easy walking distance to the Rialto Bridge, St Mark’s Square, and lots of restaurants. The bed and linens were extremely luxurious and comfortable. The bathroom was done in gorgeous marble. Everyone was very helpful. The breakfast option was a treat since the buffet was amazing! Meats, cheeses, veggies, yogurt, fruit, croissants, danishes… the list goes on and on. With excellent cappuccinos or espresso, or whatever suites your fancy, plus the service is stellar. With that said, we got this option since our lodging was booked through a tour group. If you don’t require a fabulous buffet first thing in the morning, and you’re not booking with a tour group that includes it, you may prefer to skip the breakfast option because it’s pretty pricey and there are plenty of places to get coffee, a croissant, etc. We splurged to stay in one of the Junior Suites with a View as the view was very important to me. It made me very happy a number of times on the first day, but after that I realized we’d have done better to save our money since their are similar (and better) views to be had all over Venice. If I was to stay again, unless the cost difference was very small, I would choose the regular Junior Suite. Loved this hotel and would definitely recommend it to others.

Lovely hotel. Really special touches in the rooms. Clean, comfortable beds and a massage shower. Kevin in the bar makes the best cocktails and offers incredible service.

We are currently staying at the hotel. Rooms are nice and clean and the location is great to get about the city. Kevin the guy in the bar has been amazing - his cocktail making skills are the best and he has made us feel extremely welcome every evening. He is a credit to the hotel!

The best stay! Clean rooms and awesome service! Nicole at the front desk was wonderful in helping us plan transportation! Overall 10/10 stay