UNA Hotel Venezia

Hotel is beautiful however be aware that you may end up around the corner in another building. We had a quiet clean room in another building without hotel nighttime staff. If that is an issue for you then you should verify your room location with the hotel first. I think this is a not an unusual problem in Venice. Just wish the hotel was upfront about where our rooms were beforehand. The bathroom is really small and the shower did not drain quickly enough if you ran the water at full blast. Breakfast was good and had all that we needed. Staff excellent.

Just to preface, I'm NEVER the type to complain, and my attitude is very much "go with the flow". THE TAKEAWAY: Save your money and book any other 4 star hotel. (I'd recommend Hotel Palazzo Abadessa- directly across from UNA, nice garden restaurant, and less expensive rooms.) With that said, I booked a Superior category room for two nights ($400/night) for my one year wedding anniversary. When my wife and I tried to check in at noon, our room was not ready. (understandable since it takes time to turn rooms). We left our bags at the front desk and were told they would be taken to our room. When we returned that evening, we expected to go upstairs. We were surprised when the receptionist gave us two keys and had the bellhop escort us out of the hotel lobby, down the street about 150 feet into another building. We entered through the front door, where there was no front desk, security or elevator. The common areas were run down, and we had to hike up three levels of stairs to get to our room. Upon entering the room, we discovered it was hardly superior. It was small, dank, the bathroom had mold on the walls, and the safe did not work. When we went to politely explain to the front desk that room was not as advertised, (stressing that it was not even in the same building and no security) they were unable to accommodate us anywhere else as the hotel was sold out. The only reason we did not check out was because it was late in the day, and were told we would not receive a refund. The following day, our room was upgraded (to a normal adult size room) with a bottle of champagne. The hotel believes this was sufficient compensation and is unwilling to give us any sort of credit for the first night . I'm now disputing the charge with my credit card company and we'll see where it goes from there. I stay at many hotels and appreciate good service and value. This hotel offers none of that. AVOID at all costs!!

Good standard hotel, perfect location for us (just a few streets away from crowds and waterbuses but far enough to be quiet). Friendly staff. Good value. Nice touch is the open dining room in the afternoon for tea. Booking was easy. And just what we expected from the description.

From our first minutes in the hotel, the staff made us feel comfortable. Our room wasn't ready, so we left our bags which were already delivered to our room when we came back later on. The staff are very knowledgeable about the local area and recommended a fantastic restaurant. We also order a bottle of wine from the hotel and it was very reasonably priced and good quality.

We stayed here for 2 nights and were very happy with most things. The room was clean and comfortable, the breakfasts were tasty (but not the largest selection of items I've seen), staff were very helpful, and the location was excellent. But our room was tiny. The bed was so close to the wall on one side that it was difficult to get into, and there was very little storage for clothes or anything else. The bathroom was tiny too, and the shower cubicle was so small that I bashed my elbows on the sides when I was washing my hair. I think we were unlucky, though, as I saw into a couple of other rooms one morning when we walked past as they were being cleaned, and they looked much more spacious. The location is excellent - a couple of minutes from the main shopping street, ten minutes walk from the train station and about the same from St Marks square, but in a quiet residential area so lovely and quiet at night. The staff were extremely helpful too, helping us sort out our transport back to the airport and also suggesting some good local restaurants when we asked for advice. I would stay here again, but I would request a larger room.