Sparkling Hill Resort

Everything about our stay was first class. We dined at all of the restaurants and everything was delicious. We were shuttled to Predator Ridge Restaurant from the hotel and back. The spa services were amazing as well.

Staff is so amazing. All the staff say hello and acknowledge you. Lovely setting and the amenities are great. Also, very dog friendly. I would recommend Sparkling Hills to all my friends.

The actual facility is beautiful itself, and all the amenities when checking in however, the lady was not kind and also just handed our keys said nothing expected us just to walk away. Followed by the next day doing a yoga class class was not even done and the instructor was looking at what we wrote down as a tip making the ending very un peaceful highly do not recommend the yoga class overall I would just say the staff itself is completely not polite and not engaging or makes you feel welcomed. .

I have been here twice and was trying to arrange a third trip, more just for the day, lunch, cryotherapy etc. It's nice when you get there but there are beyond terrible at answering the phones. expect to be on hold for >40 min and you still probably won't reach someone. they expect you to book anything online, not the service I expect for a high end spa that wants to promote the personal touch. you also can't book cryotherapy if you are only staying the day, even though it is spa treatment they advertise you can book anytime and just come for that. not sure it's worth the hassle this time around.

My wife and I visited Sparkling Hill in November for a quiet weekend getaway and had a mixed experience overall. We arrived on an early morning flight into Kelowna and headed straight to the resort. With time to spare before check-in, we went for a hike around the property and nearby Predator Ridge. The trails were great—well-marked with a range of difficulty—and the views were truly spectacular. It was a strong start to the trip. Things dipped a bit when we returned to the resort for lunch and hoped to use the pools and steam rooms while waiting for our room. The policy is very rigid: if your room isn’t ready, you can’t access the facilities. We tried to work around it by booking a spa service, only to learn that even spa guests can’t use the facilities before 1:00 pm on the day of check-in. Fortunately, we were close to the cutoff and managed to book a short couples massage, which finally granted us access. Still, it felt like an unnecessary hassle at a place marketing itself as a luxury experience. Even the concierge’s suggestions—to take a $100 cab into Vernon or simply wait in the lobby—weren’t particularly helpful. It was a disappointing way to start the stay. Once settled, the resort’s strengths were clear. The rooms are beautiful, with floor-to-ceiling windows, great views, and excellent blackout and privacy shades. The architecture and setting are undeniably impressive. Breakfast was fine, though you pay extra for specialty coffees and are limited to one menu item. The same theme shows up elsewhere: yoga and other on-site activities also come with additional fees. Personally, I’d rather the room rate be higher than feel like I’m being charged in small increments all day—it detracts from the sense of relaxation. The pools themselves are lovely, especially the outdoor infinity pool, which really is a highlight. The indoor pool is still enjoyable but is beginning to show its age, with visible mold on the ceiling around the intake vents and some tile discoloration. Overall, we’re glad we visited once—the views are stunning, and there are some genuinely nice elements—but we’re not in a rush to return. The inflexible policies and constant add-ons undermine what could otherwise be a much more seamless and relaxing stay.