Sparkling Hill Resort

My sister and I were treating ourselves to a weekend away at a place that had been on our bucket list for a while. We wanted to love it and just didn't. The service, quite frankly, is horrible. That crappy service started 3 months prior when I called the spa to book our treatments. I was told the schedule hadn't come out yet and there were only a few options - no services could happen concurrently for us instead we had a big gap between our massages. The spa person said she would take note of what I wanted and get back to be when the schedule came out. That never happened. Two weeks prior to our stay, I called the spa to see if there were any changes or additions to make. They didn't pick up so the front desk took my message. I never heard back. Tried many days in a row via phone and got the same experience. I emailed them with the full explanation and they didn't even acknowledge their lack of responses - just said no options available. When we arrived, we expected to be wow-ed by the hotel and the service - especially given the price tag. It was underwhelming - the hotel could stand a refresh as it is showing its age. The views are SPECTACULAR though. The service remained unimpressive - the majority barely makes eye contact, whisper when they talk and aren't friendly. We had one server in the cafe that warmed up to us as we hung out there to play games - the only regular height table - she was good. The spa treatments themselves were excellent. Dawn did our facials and Jessica did our massages. Great treatments. We had dinner in Peak Fine on Sunday night. We were the first to arrive and they stuck us in a corner at the far end of the restaurant - very bizarre given there was no one else there. When the next group came, they sat them RIGHT next to us. Who does that in a open restaurant. The music did not match the menu which is high end and pricey. Our server was extremely loud and obnoxious - not reading the crowd at all and constantly referring to partying and getting drunk. We both had the filet and for $65 it was marginal. The mashed potates were room temperature. The server saw me stick my fingers in them to test the temp and didn't even address it. Oh and the food came within 20 minutes of us sitting down and basically on top of our appetizer. I love going out for amazing meal experiences and don't mind paying high end prices. This was absolutely not worth it. $225 for 2 filets, 2 glasses of crappy wine, 1 order of focaccia. We would not go again or recommend it to our friends.

We had a very nice 2 day stay, not much to complain about just 2 things that we weren’t overly impressed with. The hot tub is very nice but the jets are way too strong it’s not possible to sit and relax the jets just push you around. Barrique &Java is a big disappointment we went for a drink and a charcuterie board they where out of the alcohol we wanted and the board was a huge disappointment with maybe 4 dollars worth of food on it and costing 32. Everything else was great.

Contacting the property, I strongly suggest using email, they do not answer their phones, I tried all hours of the day with no avail for a week. Upon arrival the staff are very accommodating. Check in/out was prompt and efficient. Check in time is late at 3:00pm and check out time at 10:00am however, you can check out later with escalating check out fees. Checking out at 11:00 am is $40 with costs escalating thereafter. $50, $60 etc. Valet parking was very good, beware at check out time its very busy. The rooms are large, 2 bottles of water are provided, there is a fridge, no coffee maker, nor ice bucket. If you want ice they will deliver it to your room. No directory is provided in the room to familiarize yourself with the property, so you require a smart phone to view amenities : restaurants info/ spa etc. There is a desk with plug outlets in the room , however no plug outlets are provided near any night bedding tables to charge your smart phone. There is a safe in the closet. Bath amenities provided: 1 small lotion, bar of soap, towels no shower cap so bring your own. Bathrobes, slippers and spa towels are provided. Infinity, hot tub & pools are great with lots of room. Spas are excellent, however times are not always convenient, to book with odd closure times. Beware room windows they are not one way! The tub is positioned right at the window to view the beautiful scenery, however swimming in the infinity pool below you can see into the rooms above. Dinning: Food was very good however, fine dining should dictate a white table cloth, full cutlery & glassware. Had to ask for spoons, S & P & ice. Ordered a side of mushroom sauce for $7 served in 1oz metal over sized thimble. Non-alcoholic bevies were very sparse. Upon arrival we had already reserved Peaks Fine Dining, so we could not experience Gerni's Farmhouse German Restaurant. The restaurant was closed with late opening hours when leaving the property. Breakfast: which is included was very good, with several options, to choose from, again no small spoons. I rate 3 stars because of their inconsistencies, it is a beautiful property. A tad room for improvement!

First time here…beautiful mountain views on third floor, beds and pillows were comfortable, room was sparkly clean. Love that the windows open for a lovely breeze. Walking trails all around which look amazing. Infinity pool was toasty warm and enjoyable in the cool mountain air. Loved all the saunas. The staff were excellent. Will come back for sure. We loved our room 327

My friend and I just returned from a wonderful stay at sparkling hills. As a local, I've been to sparkling hills at least a dozen times. I have to say this stay was exceptional. The service was wonderful. There is a new towel return station where you can exchange towels, slippers and bathrobes. The rooms are sparking clean, the staff are friendly and accommodating. Breakfast was a la carte with many varieties to choose from. Check in and check out has been streamlined so there's are no long line ups, which made the stay a more relaxing one. Two tepees have been added to reflect our native heritage. They are especially beautiful lit up at night. There are gentle reminders to keep your voices low which is so important for the wellness experience. . We are proud to boast this luxurious resort in our beautiful area of the Okanagan. Thank you