Sparkling Hill Resort

We just had another wonderful stay at Sparkling Hill. Super clean, lovely atmosphere of quiet elegance, excellent staff. We especially enjoyed the authentic Austrian menu at Gerni's. The rooms have lovely views and quality amenities. For us, the location is also a winner - 2 hour drive on good highways with no ferries, airport waits or passports needed. What's not to love?

Everything about our stay was first class. We dined at all of the restaurants and everything was delicious. We were shuttled to Predator Ridge Restaurant from the hotel and back. The spa services were amazing as well.

Staff is so amazing. All the staff say hello and acknowledge you. Lovely setting and the amenities are great. Also, very dog friendly. I would recommend Sparkling Hills to all my friends.

The actual facility is beautiful itself, and all the amenities when checking in however, the lady was not kind and also just handed our keys said nothing expected us just to walk away. Followed by the next day doing a yoga class class was not even done and the instructor was looking at what we wrote down as a tip making the ending very un peaceful highly do not recommend the yoga class overall I would just say the staff itself is completely not polite and not engaging or makes you feel welcomed. .

I have been here twice and was trying to arrange a third trip, more just for the day, lunch, cryotherapy etc. It's nice when you get there but there are beyond terrible at answering the phones. expect to be on hold for >40 min and you still probably won't reach someone. they expect you to book anything online, not the service I expect for a high end spa that wants to promote the personal touch. you also can't book cryotherapy if you are only staying the day, even though it is spa treatment they advertise you can book anytime and just come for that. not sure it's worth the hassle this time around.