Sparkling Hill Resort

Contacting the property, I strongly suggest using email, they do not answer their phones, I tried all hours of the day with no avail for a week. Upon arrival the staff are very accommodating. Check in/out was prompt and efficient. Check in time is late at 3:00pm and check out time at 10:00am however, you can check out later with escalating check out fees. Checking out at 11:00 am is $40 with costs escalating thereafter. $50, $60 etc. Valet parking was very good, beware at check out time its very busy. The rooms are large, 2 bottles of water are provided, there is a fridge, no coffee maker, nor ice bucket. If you want ice they will deliver it to your room. No directory is provided in the room to familiarize yourself with the property, so you require a smart phone to view amenities : restaurants info/ spa etc. There is a desk with plug outlets in the room , however no plug outlets are provided near any night bedding tables to charge your smart phone. There is a safe in the closet. Bath amenities provided: 1 small lotion, bar of soap, towels no shower cap so bring your own. Bathrobes, slippers and spa towels are provided. Infinity, hot tub & pools are great with lots of room. Spas are excellent, however times are not always convenient, to book with odd closure times. Beware room windows they are not one way! The tub is positioned right at the window to view the beautiful scenery, however swimming in the infinity pool below you can see into the rooms above. Dinning: Food was very good however, fine dining should dictate a white table cloth, full cutlery & glassware. Had to ask for spoons, S & P & ice. Ordered a side of mushroom sauce for $7 served in 1oz metal over sized thimble. Non-alcoholic bevies were very sparse. Upon arrival we had already reserved Peaks Fine Dining, so we could not experience Gerni's Farmhouse German Restaurant. The restaurant was closed with late opening hours when leaving the property. Breakfast: which is included was very good, with several options, to choose from, again no small spoons. I rate 3 stars because of their inconsistencies, it is a beautiful property. A tad room for improvement!

First time here…beautiful mountain views on third floor, beds and pillows were comfortable, room was sparkly clean. Love that the windows open for a lovely breeze. Walking trails all around which look amazing. Infinity pool was toasty warm and enjoyable in the cool mountain air. Loved all the saunas. The staff were excellent. Will come back for sure. We loved our room 327

My friend and I just returned from a wonderful stay at sparkling hills. As a local, I've been to sparkling hills at least a dozen times. I have to say this stay was exceptional. The service was wonderful. There is a new towel return station where you can exchange towels, slippers and bathrobes. The rooms are sparking clean, the staff are friendly and accommodating. Breakfast was a la carte with many varieties to choose from. Check in and check out has been streamlined so there's are no long line ups, which made the stay a more relaxing one. Two tepees have been added to reflect our native heritage. They are especially beautiful lit up at night. There are gentle reminders to keep your voices low which is so important for the wellness experience. . We are proud to boast this luxurious resort in our beautiful area of the Okanagan. Thank you

Most recently we had a girls getaway, there were 8 of us in total, we booked MONTHS in advance. Some concerns we as a group had and experienced. 1. Changing a spa appt. Due to "the staff need a lunch break". AND, changing the time of an appt. completely, which did not work for us, that girl did not have her treatment at all!! 2. The day of departure, I went down to the front desk early (6:00 a.m. ) advised them that we needed our bills for a 8:00 a.m. departure, these bills were not ready and we left at 8:30. 3. Having to call down to the front desk to get our room made up, this was day 2, housekeeping had been in our room and delivered towels but that was all that was done. MY overall feeling was that they are very UNDER staffed, despite the fact that we booked MONTHS in advance I felt that our spa appts. should have been honoured for the treatments booked and times booked.

I thought that the price that I paid for the room would come with some basic features. We had a 4 day 3 night stay. We were a group of 8 ladies. There was only one person upon checkin at the front desk, the room has no bathroom privacy, there is no coffee available until 6:30 in the morning at which time you have to leave your room and go downstairs to get it. The room was very dark. The room as not cleaned, but some towels were refreshed on day 2 but not all towels were replaced. No one answers the phone there. No one! The food was good, however one night at dinner we waited 90 minutes and our order was still not on the table. When I complained to the manager, he apologized and provided a bottle of wine. The food arrived shortly after with partially cooked vegetables. The view was spectacular and the few staff they had were polite and professional at all times. The spa was ok, I had a 45 minute massage, but it was very busy and I didn’t hang around. I will not go back.