Sparkling Hill Resort

Very much enjoyed our stay. A couple of things that caught my eye. It is a very high end resort, with very high end fees!. It has aged a bit over the years. The rooms, spa, sauna areas were very clean. I found the common areas, quite dusty. Some areas, a window going downstairs in particular, had writing on the windows that people had done with their finger. The edges on the outside of the walkway over to Peak Fine was very dusty, as well as the window ledges in Peak fine. It would really take about 1/2 and hour with a Swiffer, to go along and dust these areas, knock the little bugs off the window ledges in the restaurant onto the carpet and they could be vacuumed up later. Food at Peak Fine was okay. Had an order come out cold and soggy, sent it back and 40 minutes later, still had not received the replacement. Could have been short staffed in the kitchen though, perhaps a one of type of situation. The outdoor pool area was SO nice, and the view would be perfect, if the glass safety wall that you look through was cleaned everyday. Again, first thing in the morning, and it would take all the splatters off and allow for a clear view of the beautiful mountains and lake. Staff were above amazing! Courteous, kind, helpful and fast to fulfill a request. Beds were comfy, pillows nice, bathroom pocket door didn't work very well, but will do. The Shower area would be nice if there was a way to make it a bit private, only if you are not travelling with a partner. Spa Services, very nice as well. I would definitely return again.

Stayed 3 nights with mixed feelings. While there are dire warnings to book spa services at least 4-6 weeks in advance, its impossible to do do. The online booking simply doesn't work. And while I finally got a 90 min massage booking (over the phone), when I got there it had been changed to 60 mins because the "schedule couldn't accommodate it". How's this possible? Also, I asked at one point for a simple toe nail polish swap (shellac not gel!) and they refused to provide the service unless I booked the full pedicure. Noteworthy: The upholstery on the lounge chairs in both the Tea Room & Serenity Rooms is FILTHY....stained, dirty, icky. No excuse for that. Something has happened at Sparking Hills between my first visit and this second experience...The service is lacking. There are too many rules and someone (management) has lost sight of the "customer experience". While the location, steam baths, pools, rooms are beautiful, without service, Sparkling Hills simply isn't good enough. It is telling to me that there was no follow up customer survey from the resort. They likely already know they're hanging by a thread. I hope they do something about it. On a last note, we had a lovely dinner one night on the terrace...but the breakfasts were bland, and the "pastries" tasted like they came from the grocery store. First experience was so good but I won't be back until I hear of a drastic management/culture/service change.

We had a great time at Sparkling Hill for 2 nights in June. It was a beautiful location and great resort that was perfect for relaxing and recharging - exactly what we were hoping to do! A couple of highlights and notes: - The check in process was a huge line right at 3pm Check In and the parking situation when we pulled up was a little choatic. It may have been better to have a valet person standing outside to help with this. I had done the Pre-Check In online which made it quick once we got to our desk. I also had pre-booked our breakfasts so it we had the times that we wanted without any issue - We were on the mountain view side (non-lake view) and I actually think this may have been better as it was extremely quiet and private! - We were on level -1 which was very confusing to get to when first explained, we had to take an elevator up a level, then down a hall and then another elevator down 2 floors. The elevator had signs on it that said for access to KurSpa only so we weren't even sure it was the right elevator. Once we got some assistance from a staff member nearby we were pretty shocked to come out into a parking garage at -1. All was well once we got to our room but it was very confusing at first and it also is a long walk back to the lobby so just be mindful if you have any walking limitations that you likely do not want to be on -1 or -2. - Our room was great! The full glass window that opens is so peaceful and feels like you are sitting outside. We loved it. Not much privacy within the room itself but as a couple we were fine. The toilet room door was hard to open/close. - We went to Gernie's twice during our stay, it was such a fun spot! Loved the view, beer and food was excellent. - Walking trails on the resort were also great though not fully marked so a little confusing - PeakFine - we only ate here for breakfast but the food was great! Was a bit disappointed that a latte was $8 extra but it was also quite good! We wore our robes to breakfast and would say about half the people did, it was a fun way to stay zen. - KurSpa - we only used the facilities as when we went to book treatments a couple of weeks in advanced everything was booked but I don't feel like we missed out. We enjoyed the saunas and the steam rooms a lot! The experience showers are definitely not all working and the Igloo was closed with no prior notice which was disappointing. The outdoor pool was great as was the hot pool indoors. I would definitely recommend they have more loungers outdoors, this seems to be a big miss and also not having enough hooks. Robes and Towels were thrown all over the place. There was an area called the Beach which was closed off and I would hope they would have a bunch of loungers down there - seemed odd. The tea room was a surprising hit! We loved getting our tea and laying down to read a book in here, super relaxing. The other people within the Spa had no etiquette and were so loud. Not sure what to do about adults who think they are the only ones in the space but that was the only frustrating component. - The power went out one night so they extended the spa hours the next morning from 9-11am and this was one of the highlights as it was very quiet in the Saunas and Steamroom - quite the difference from the packed atmosphere when we checked in at 3pm. - We went for dinner at Range in Predators Ridge and can't recommend it enough!! There's a free shuttle if you call to book which made it super easy. The meal and atmosphere was great. - there is a small gift shop on site with nice products. There is a beautiful Swarovski display in the middle with paper signs attached to it saying not to touch and how much money it is worth - but it really takes away from it's beauty with these pieces of paper taped to it, surely there is a better way to protect this piece of crystals? Overall it was a great stay and would recommend it. There's a couple of minor things the resort could do to improve, but I think the biggest thing we noticed was other guests being rude (voice levels) and complaining about very minor things. We watched a couple berate the hostess at breakfast because they didn't like their table. Breakfast takes 30 mins, you have the entire day to go enjoy the view from 100s of other spots in the resort.

This is a beautiful facility in an amazing location. The rooms were clean and well-appointed, and an incredible view to the east. The glass shower was amazing. The views on either side of the hotel are great, no matter the lake or the valley toward Kalamalka Lake. The breakfasts were amazing, while the one dinner we ate in the PeakFine restaurant was just OK - nothing special. The one thing I would note is the need for staff training around helpfulness and attentiveness. The check-in process was a bit confused and the staff member seemed unsure of himself. More information about the resort would have been helpful - where the elevators are, what the dining options are, etc. While waiting to get our car from the valet, check-in staff often did not see us standing there. One pain point was getting all the way down to the pools, only to be told that we needed to bring towels from our room. That meant a trip back up three floors. And the attendant at the pools gave no information about where things were, and did not ask us to shower first. Many of the staff were friendly and helpful, but enough of them weren’t that it became an obvious item of disappointment.

My new husband and I booked a room for the day after our weekend to kick off our honeymoon. The room was very nice. We enjoyed the KurSpa as well. We rotated between saunas, steam rooms and the pools. We tried for weeks to book a treatment at the spa but the online booking was glitching and despite calling and emailing multiple times we did not get a call back to book anything. We brought this complaint to the front desk and to the spa staff and were told that they were understaffed and there was nothing they could do. They did not do anything when we brought our complaint forward. We had dinner at the Peak restaurant. Food was very good but dinner pacing was super rushed and we were served mains before finishing apps. If going would not expect to get a spa treatment and would force dinner pacing by holding your main order until you’re ready for mains. Otherwise it was a nice stay. Sparkling hill feels like it should be a 5 star resort but they are missing a few key details.