Sparkling Hill Resort

Just a short one night stay. The location and setting are outstanding. The spa and food weren't up to our expectations. The spa manager had a fit when I wished to take a photograph with my phone. The entire time we were at the pool and in the spa area EVERYONE was photographing, using selfie sticks and sending photos and video in real time. I felt the spa manager was very very rude. I calmly explained that all their guests were participating in this activity. It really left a very bad feeling that we was doing something wrong which wasn't enforced for others. I loved my massage but my friend from Naples, Florida was less than impressed. We found the service in the restaurants to be lacking also. It was like being in a Keg - the servers told you there name, the specials were listed including their prices. Hi my name is sue and the special tonight is 28.95. This really cheapened the experience for us. The food was average but the prices were far above. Sparkling Hills is a good resort for the British Columbia market but it would not cut it in Napa or Aspen. Good thing it has such a stellar location because the rest of the resort lacks class.

I absolutely loved Sparkling Hill. The rooms were clean with very new decor and pools were amazing - very clean and well maintained. The service was outstanding. I will stay here again in the future without hesitation.

Jordie was amazing to deal with on the phone! Very friendly and very helpful. She was also our check in agent what a great girl to have working with you!! Thanks so much for making it a great experience!

I have stayed at sparkling hill several times in the past and it was always a very pleasant experience. The last time I planned a relaxing bachelorette weekend with 16 girls was less than pleasant. The service from a female at the front desk was some of the rudest service I have received in years. I did expect the hotel to be more accommodating as there was a decent group of us, but that was not the case. It is extremely disappointing as it was a favourite vacation spot of mine but I will be rethinking my next visit based on my service. In my opinion sparkling hill has really gone down hill.

Approached via a long and winding road, with limited signage (best to get detailed directions from the hotel!), this sparkling resort has undoubted sparkling lake views. In fact some of the rooms have baths which one can happily in sit whilst admiring everything that happening on the lake from afar. Quite high up, so no fear of being overlooked! The main common areas - eg restaurants - also overlook the lake, and indeed the helipcopter landing area also. We stayed two nights en route from Banff to Vancouver - it's a nice half way stop, and found enough to stay in the hotel for without exploring anywhere else back along the long and winding road! Spa is excellent and what the hotel is signature for. Rooms and service very good - although housekeeping need to be kept on their toes somewhat, some basics were not forthcoming except after a lot of chasing. Restaurant good, although slightly disappointing that as the dress code is stated as 'smart casual', with such defined, people still came in dressed in their shorts and flip flops - this takes the edge off when you go down expecting a smart experience in a smart restaurant. Also, there were a couple of American foghorns a few tables away one evening, but the restaurant manager didn't do anything to try and ask them to be quieter after we asked - so not overly impressed by that either. But the place has great potential - the location is certainly 'wow'! - and a little bit more effort, attention to detail and 'stylishness' would help enormously.