Sparkling Hill Resort

Tried to book some massages at the spa. Called several times throughout the day, phone calls went to voicemail each time. Eventually I left a message. After not receiving a call back within an hour or two, I called again. Voicemail again. I called the front desk to ask if perhaps the spa was closed because they did not seem to be taking or returning calls. I was told they're just busy, and to leave a message. So I was connected again, left another message. Heard nothing. Called again a couple of hours later and asked to speak with a manager at the front desk. Explained the situation, and expressed frustration that as the guest, I was having to chase down someone to talk to me about booking in for services. I understand that things can get busy, but having to wait hours for a response is unreasonable. The manager apologized, but again, said "they must be busy". She eventually connected me, and once connected, I was immediately hung up on. I had to call the front desk back again, wait on hold again, and then finally speak with someone to state that I had been disconnected upon being transferred to the spa. I was put on hold again and after waiting several minutes, noticed that the spa was calling me on my other line. I picked up, and was surprised that there was no apology for the lack of prompt return of my call. Nonetheless, I asked if there were any massage services available on a particular date. I was asked which room I was staying in, and I advised that I was not staying at the resort. The agent then spent several minutes walking me through the limited availability of appointments, and then when I made some selections, I was asked for my resort booking information. I said, again, that we were not staying at the resort. At this time, the agent elected to inform me that only registered guests were eligible to book spa services. Annoyed that I had gone back and forth with people at this resort all day for nothing, I told this particular agent that I was disappointed that my calls had not been returned earlier as I would have simply proceeded to book elsewhere. The agent then proceeded to argue with me about my level of contact with the spa that day, stating that she only received one voicemail from me. I imagine that was the only one checked so far and that she did not receive my subsequent message, and obviously did not place any value in the several calls that went unanswered or were directed to the front desk. In any event, waiting over 2 hours for a return phone call for a venue that boasts to be of a high calibre with exceptional guest service is unacceptable. The attitude and indifference expressed by this particular agent was unnecessary and unappreciated. This entire experience (without having to actually book anything or receive any services) has been disappointing and has not met a customer service standard that I would expect of a 2-star, below average facility. Spend your time and money elsewhere.

We only spent 2 nights here and would have liked longer. The entrance to the hotel is amazing, with cascades of Swarovski crystals hanging down from a very high ceiling. The rooms are superb - very modern and spacious and with the only DIDO shower I have come across. We had the room with mountain view and this was almost as spectacular as the lake view, especially in the evening for the sunset reflected on the mountains. The restaurant was OK but we thought there could have been a more extensive wine list as the hotel is in the north of the Okanagan wine region. Breakfast is OK, but not the biggest buffet we've ever seen. There is a weird healthy juice drink as an option - tastes a bit like cough medicine but is strangely addictive. Give it a try. The pool area is one of the best I've seen. The indoor pool is large and there is a wind proof connection to the very warm outdoor rooftop infinity pool. Here you can see a wonderful view of the lake, whilst staying warm under the water. It does get a bit windy here, but the view is worth it. I didn't try the spa treatments (quite pricey), but the whole area is most relaxing. There is also a chill out room, again with great views over the lake and mountains. Can't wait to go back again one day.

My husband and I stayed here to celebrate our 25th anniversary. After reading the reviews on Trip Advisor I wasn't sure quite what to expect but our stay was very enjoyable. We had a lakeview room on the third floor and the room was a good choice. The breakfast buffet was perfect and we had a great dinner for our big day. I'm glad I knew beforehand that the spas would be closed between 11am and 4pm. Will definitely come again. It would be a great girls getaway too.

A friend and I did the Girlfriends Getaway package and we had a totally awesome time. We had a beautiful clean and well appointed lakeside room with a breathtaking view! The spa facilities were awesome and we took part in everything - pools, saunas and steam rooms, classes, spa treatments, etc. Despite some of the comments you might read online the spa was clean and fully functional! We had dinner the first night in the wine bar and it was ok. They were short staffed and run off their feet and the food was only so-so. Dinner the next night was in the dining room and it was delicious and had a great wine selection. The breakfast buffet was good - lots of variety and plenty of gluten free options for me. Excellent stay and I will absolutely return!!!

Most frustrating and disappointing experience I have ever had at a so called 5 star hotel spa. After a very stressful month dealing with personal and work issues, I saved up the money to book a trip to stay at Sparkling Hill and have a Crystal Facial (the most prestigious on their menu) at their KurSpa. Led into the room for my 4:30pm appointment, it seemed promising when the aesthetician used a series of liquids to determine the status of my skin. But it all went downhill from there... she did not do a thorough cleaning of my skin even though I had mentioned I may not have fully removed my makeup prior to, and following my treatment I could still see residual make up on my face. No steaming, no exfoliation, and no extraction was ever done, which I had always expected with this type of service. The lady mentioned that with the Crystal facial being the best treatment I would be receiving two masks. I had assumed this would be one after another with different benefits but turns out this was just a simple paper mask on my eyes with some type of moisturizing gel on my face. She left this on for probably over 20 minutes and I got so restless I was about to sit up during this treatment. When she finally returned she said that was the end. Advertised as a 90 minute experience I looked at the clock at this point and it was only 5:40pm, meaning I was only provided 70 mins of treatment a whole 20 mins less than what I am to pay for! Not to mention during this entire experience she continuously tried to sell me products. Repeating over and over again about how I needed them and how she used them everyday. With my past facial experiences this "pushing" of product should occur FOLLOWING the treatment where the aesthetician can sit down with their customer and explain the products used and their benefits. The constant pushing of product during the treatment made it the complete opposite of relaxing. What made it worse was that because check in wasn't until 4pm this was the first thing I was able to experience at Sparkling Hill. Thus my whole experience at this "resort" was completely ruined. I proceeded to try to enjoy my time at their infinity pool following the facial but instead spent it crying about how I had wasted my hard earned money and ended up with disappointment instead. The only saving moment was that Patrice? from the front desk was able to discount my treatment by 50% to make up for my disappointment. But even at 50% the disappointment was NOT WORTH IT. Will never EVER return.