Costa d'Este Beach Resort & Spa

We travelled all the way from the UK and, as part of our road trip from Orlando to Miami, chose Costa d’Este as a special little treat for ourselves. Unfortunately, the experience fell well short of what we expected. We waited around three hours for our room and weren’t given it until approximately 3:30 pm, while watching other guests arrive and have their rooms ready almost immediately. We also witnessed other guests being welcomed with glasses of bubbly, yet we weren’t offered the two welcome drinks included with our stay. Our booking promotion also included a complimentary bottle of wine, which we never received. It’s not about the free drinks or wine—I don’t even like bubbly! It’s about the principle, consistency and attention to detail. We shouldn’t have to ask for things that are included in our booking. The experience at the pool bar was also disappointing, with an unhelpful and unfriendly response when we simply asked about ordering drinks for the pool. After travelling such a long way and choosing this hotel as a special treat during our trip, we left feeling overlooked and underwhelmed. For a hotel of this reputation, we expected a much higher level of service and attentiveness.

We celebrated our 54th anniversary here by staying two nights. We felt the staff could have been better trained. Lots of small things going amiss. Our room was nice overlooking the ocean. The bed was comfortable and the bathroom vanity was quite large. Wall's were thin and we could hear conversations from the room next to us.

Always our favorite place to stay and play. Lot's of rain showers but amazing none the less.

Just had a fantastic few days at this resort. Everything is top notch. The beach is gorgeous, as is the service. I love the way that everything you need is there but not in your face. Love that parking is free, valet parking if you like but not mandatory like some resorts these days. The food in the restaurant is superb as are the wonderful cocktails round the pool with live music. Champagne on arrival was a nice touch and there were lots of little extras. We cant wait to return.

We had an amazing 3 days at the resort! Everything from the staff to the grounds and the rooms were top notch! Every staff member should be awarded as each one we encountered were friendly and helpful. (Special shout out to Ann at check in and Joey at the front doors!) The 4 of us had massages at the Spa and each one of us loved it! Loni took care of me and she was great and very professional! We dined at their restaurant and the pool bar & grill and our food was excellent and the staff was outstanding in both locations! I would highly recommend staying at Costa d'Este and we all would absolutely return! Vero Beach as a whole is beautiful!!