January 2, 2018 for 3 nights for 2 adults.
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Palazzo Victoria in Verona, Italy
Palazzo Victoria is a labor of love for Marcello F.M. Pigozzo, who grew up admiring how the ancient structure presides over the heart of Verona. More than a thousand years of art and history resides in its bones, from museum-worthy Roman artifacts to Renaissance paintings, and this is the inimitable element that gives the hotel its magic. Located in the ancient heart of the city of Verona, just a few steps away from the Arena and directly on Corso di Porta Borsari, one of the main streets, full of elegant shops but also delightful restaurants and cafés Palazzo Victoria is a part of the LVX collection of Preferred Hotels & Resorts. This hotel guarantees a captivating retreat to the romantic and historic Verona, Italy. Indulge at the acclaimed casual-chic Brasserie serving innovative fresh pastas that transcend the generations.
Sip a rich cappuccino under the shade of a white parasol in the quiet, verdant courtyard. Stroll Italy’s most romantic city with someone you love, or in search of something you love: Soak up 800 years of ambiance in the oldest town hall in Italy, one of the best-preserved castles in Europe. Savor a plate of Verrigni carbonara with black truffles.
Location of Palazzo Victoria
Nearest Airport: VRN
Amenities for Palazzo Victoria
- General Information
- Handicap Accessible Facilities
- Bar & Lounge
- On-Site Amenities
- In-Room Amenities
- In-Room Safes
- Mini Bar
- Complimentary WiFi
- Cultural Tours
- Business Center
- Culture & Arts
Reviews for Palazzo Victoria
We booked a double room here for three nights on a work/leisure trip. When we arrived we had unexpectedly been upgrades to a deluxe suite. This is a first for us. We were shown to our room and our case was bought up for us. It had a nice separate sitting area with chairs and a desk with fridge. Then through to the bedroom with a very comfy bed where the sheets were changed every day. Through to a Jacuzzi bathroom and then a separate toilet and shower room. This was very central and we were able to walk every where. Breakfast was good with quite a lot of variety. We thought we saw an omelette being made but did not have any information that that was available. This would be a good suggestion to have on the breakfast table to let guests know what is available. We had a lovely meal in the restaurant one night. Which although was quite pricy we had all sorts of different courses(that we hadn't ordered) appear for us to eat, it was quite something. My only critique would be that there are lots of letters by the foods indicating something but no guide to tell you what these mean, also they was no obvious vegetarian option. I would echo that I have stayed in friendlier hotels although we didn't find the staff rude, I just put it down the language barrier. I would also echo that for some reason you cannot book a taxi you have to go to reception when you want one and they call, so ours came very quickly but there is no guarantee of this, bit odd.
fudge005_11 - Bognor Regis, United Kingdom
I had the unlucky idea to book a delux and grand delux stay fro three days in this (presumably) 5* hotel falling in a terrible trap. I booked for the celbration of the important birthday of two of my best friends and we experience a terrible service. Despite my care in calling the hotel in advance and my various emails, this estabilishment lacks the basic customer service and has none customer care. Staff is unprepared and rude at best. The rooms, far from delux and grand delux were simply small standard rooms. Communication with reception staff and management was painful, difficult and unpleasent during and after our stay. We overpaid for a hotel experience that did not match out expectations. The hotel looks pretty in the pictures and the building has a nice central position but everything else is not up to 5* standards. I founde much better accomodation in Verona for a fraction of the price with a much better service. I advise you go elsewhere.
Marybelmultimedia - London
Checking in was easy. We were early and they held our bags while we explored the city. The deluxe room we booked was well-appointed and great size. Likewise the bathroom and bath were very nice. The restaurant and breakfast (included) was very good. We had a train to catch at noon so left ourselves a full hour to check out and get to the train station - this is where the hotel staff failed miserably. We asked the staff where to get a taxi and they offered to call one for us, and we told them we had train tickets for noon at this time. This was 11:10 am, and we were told 5 minutes. By 11:20 am no taxi had arrived and the hotel staff had not checked in with us but we heard them call another cab company. By 11:30 am we inquired of the staff the status of the taxi - we were only then told that the taxis were on strike. I donâ€™t blame the hotel for the taxi strike, and can even give them the benefit of the doubt about not knowing (even though all hotels weâ€™ve stayed in during trip knew about strikes in advance). What was inexcusable was by 11:30 the hotel had only just told us about the strike and, instead of telling us earlier when they first found out and advising us to walk so we could have made our train, they advised us to go to different places to try to get a taxi anyway. We relied on their knowledge and expertise. In doing so, there were no taxis due to the strike and we wound up walking anyway but not in time to make our train, which we could have made if they had informed us of the strike when they first discovered it when calling for the taxi the first time. We could not reschedule our tickets online, so we were forced to buy new tickets at a cost of 72 Euro. My wife emailed the hotel, explained the unacceptable conduct of the hotel and requested that they reimburse us the cost of the train tickets we incurred due to the terrible advice from hotel staff. That was 3 days ago and no response, not even an acknowledgement. Thus, this review.
Prior to checking out, I was prepared to leave this hotel a 5 star review. The location is great and it really is a beautiful hotel. We stayed here for one night as a last minute stop on our honeymoon. We received a bottle of wine and and a congratulatory note - very nice. The staff, on the other hand, leaves something to be desired. We began our checkout process at approximately 11:10 am. We had a 12:02 train to catch - plenty of time. Upon checking out, we requested that a taxi be called. After checking out, it took about 5 minutes for the man who checked us out to pick up the phone and make a call for the taxi. He was on the phone for a few minutes, hung up, and said nothing to us. He then asked if we were going to the airport and we told him the train station. He then made another call, for which he was on hold for at least 5 minutes. The woman who was with him ended up hanging up the phone. Neither of them said a word to us! I then asked if we were getting a taxi or not. The man told us that the taxi company was on strike and he was calling another. After several more minutes, we were told a car would not be coming, and we were given locations as to where we could find a taxi ourselves. We walked to Palazzo Bra where we discovered that absolutely no taxis were running. We now had less than 10 minutes to catch our train - wasn't going to happen. We ended up walking to the train station, and had to purchase new, more expensive tickets as we missed our train. I certainly do not blame the hotel or the staff for the strike. I will even give them the benefit of the doubt that they did not know (even though it was a nation-wide strike and the hotel staff in Milan said they usually get a a heads-up a few days in advance). However, the complete lack of communication and indifference by the staff when new obviously had a train to catch is just unacceptable for a 5 star hotel. We could have walked and made it in time had they just told us. Further, they provided no alternative suggestions for transportation and given no information on the busses. Further, I emailed the hotel from the train explaining what happened and our dissatisfaction - no response. We are not high-maintenance people, but when you pay for a 5 star hotel, you should receive 5 star service. Period.
JessicaMSutherland - Santa Rosa, California
This hotel is a stone's throw from the Porta Borsari, the 1st Century AD Roman gate. It's ideally located for anyone wanting to shop in the many streets of Verona, or for sightseeing. It has a conventional entrance and reception area leading to a cocktail lounge on the left. At the back of the hotel is the restaurant area. This is a bit odd as it's separated into two small areas. We only used it for breakfast. We stayed in a Deluxe Double room (the basic type) and although it was small and had a tiny bathroom it was adequate and comfortable for a short stay.
Redspan - Portsmouth, United Kingdom