Out stay at the hotel was a wonderful experience. The hotel suite was very clean and well maintained. The service was fast and excellent. Can’t ask for more. The hotel is well located and the valet service is prompt and helpful. The reception staff at the front desk are extremely pleasant and helpful.

There are so many great things to say about this hotel and service. To start we arrived from Rome via train and it was our first time in Viareggio and we exited the train station on the wrong side. There were no taxis so we called the hotel and spoke with Martina who promptly ordered us a taxi that was there within minutes. The bellman immediately got our bags from the taxi. Martina treated us in such a friendly manner. We got up to our room and it was spectacular and at the same time was very comfortable. Chiara at the front desk helped in every way possible as well. She called taxis, gave recommendations in Cinque Terra etc. and even helped us order flowers for friends. Jonna (spelling?) by the pool was very accommodating getting us drinks and snacks. Finally, the breakfast buffet is like no other in the world. We have stayed at some of the finest hotels around the world and nothing compares to this breakfast! I can't even begin to describe it. We could have stayed for a month and never been bored with potential selections. Hats off to the Food and Beverage Director Davide Macaluso. The accommodations and food were wonderful but what truly made it a fantastic visit were the people. Everyone we encountered was incredibly professional and hospitable all while being non-pretentious, genuinely friendly and fun. We had several conversations with other guests that felt the same way. We will fondly reminisce about our stay while greatly anticipating our next visit!

A Truly exceptional experience In every way ! My husband and I stopped in Via Reggio for 6 days in September- October for our anniversary on our way to Florence From the moment we were greeted and upgraded to a suite ( with champagne, anniversary greetings , strawberries plate ,) to the time we departed ( with boxes of water and an arrivederci box of chocolate !!) we had the most incredible experiences with one of the best team at any hotel we have visited! Many thanks to the managment and to every member of this property ! Everyone here has a CAN - DO attitude! Thank you to the great and beautiful front desk staff: Veronica, Martina and Elena ! Many thanks to Chiara for organizing wonderful trip to Cinqa Terra , buying tickets, booking restaurant with a wonderful view, directing us to the points of interest … Exceptiona Hotel itself is a unique combination of the finest Italian design accommodations , beautiful art and a modern convenience . Stefano Ricci at its best 👍🙂 I have to mention delicious gourmet breakfast served in a terrific breakfast area . Location of the hotel is perfect for staying at the beach and for site trips to Pietrosanta, Lucca, Terra del Lago ( Puccini ) I wrote a longer letter as a brief description would not be sufficient to express the level of experience we had and which we will cherish and never forget. We will definitely come back! Highly recommend this hotel !

Where does one start? Our sea facing suite was so spacious and luxurious. A fabulous place to watch the sun set. The same sunset that Shelley and Byron would have enjoyed. The rooftop pool and bar was a lovely zen place to be during the hot afternoons. The most immense breakfast experience...quality, quality, quality....and staff so friendly and conversational. The location in Viareggio is great to explore using the complimentary e-cyles and the town of Forte dei Marmi is within comfortable reach. Easy rail links to Lucca, Pisa and La Spezia. A fabulous 4 day experience and then a direct train back to Rome.

Beautiful hotel. Really good location. The service, breakfast and room all exceptional. The art work at the hotel is amazing too! One special mention is for Vikki who works at the rooftop pool, an absolute credit to the hotel.