The Victoria Falls Hotel

Came in with Odysseys Unlimited group. No furniture for our luggage. Had to get a bench brought into room. Thermostat read 17 celcius but ran warm all night. Next day engineer stated filter was clogged and needed to be cleaned. Bathroom floor very dirty and crumbs on floor...see photo. Asked to have it cleaned resulted in surface cleaning. Breakfast and dinner were good.

Beautiful hotel in the heart of Africa. Feels very British colonial, architecture is beautiful; rooms are nice but small. Stables Lounge for check in was great with canapés and cake in the afternoon. Complimentary massage and cocktail was a nice touch! Loved the pool and on site restaurants. Fitness center left a little to be desired.

We went there for dinner and although the food was good. We found the front desk LIED and tried to deceive us regarding the taxi driver that we organised to pick us up. They said repeatedly they couldn't contact him and we should use the hotels taxi, we found out that in fact they get a commission from their own driver. Fortunately our taxi driver came back on time to pick us up. We are discusted with hotel staff they lied, and the hotel's policy is unreasonably GREEDY!

A group of 6 booked in for high tea in lovely grounds. A great setting but terrible managers. The waiter spilt three glasses of champagne over one of our guests. Over her dress, shoes and handbag. It was an accident, and we understand that things like this happen. Our friend cleaned up in the bathroom. It did take 20 minutes for the new three champagne to arrive, hence the other three were now warm. At the conclusion of high tea, we asked to waver the bill for the glass of champagne for the guest. The manager came and said no. We paid the bill on credit card and wandered the grounds. I went to speak to the manager, who then got their manager etc. There were 4 managers and a chef discussing whether they should waver the cost. I was then told that the champagne did not even spill on my friend! More discussion and I was told no, again. If we had asked before paying, maybe. I have travelled extensively and find this treatment unacceptable. The managers then started to talk in their own language. I asked them to speak English. I requested a credit on the credit card. No was the response. After 60 minutes of deliberating we walked away with a bottle of champagne. The waitstaff were pleasant and I have no issue. However, I wonder if the management at Victoria Falls Hotel have training in customer service. i recommend visiting but not high tea.

Stayed 2 nights at the Victoria Falls hotel The staff across the entire hotel were fantastic The room was clean bed comfortable but dated rooms. The hotel history and view was the reason for staying and was a bucket list item. Overall a decent stay but you are paying for the old school charm and as long as you accept this you will have a good time.