The Victoria Falls Hotel

Our travel agent found this jewel for us and we are so grateful it was a highlight among many while in Africa!

Stayed at the Victoria Falls Hotel for 3 nights & what a fantastic experience. The hotel is immaculate with stunning views to the Victoria Falls. Our room was amazing & great food in the restaurants. All staff were very attentive & nothing was too much trouble. We will remember sitting out on terrace for breakfast with views over the gardens to the Victoria Falls for a very long time!!

The absolute best experience > the food the service the hospitality the assistance with booking anything and everything the accommodations it all exceeded expectations. Oh and did I mention the sunrise view *priceless! The history of the hotel is worth knowing and understanding and appreciating the care taken to continue its legacy. But you wanna know the secret of the place….THE PEOPLE 💛 the warmth hospitality smiles laughs and spirit of the team - we already miss them and can’t wait to visit again :) thank you so so much for the best memories!

We called in for afternoon tea to the lovely Victoria Falls Hotel. We knew what we wanted so when we sat down we ordered our afternoon teas. We noticed a lot of people had a glass of bubbly with their afternoon tea. When the waiter arrived with the placemats we asked him about a glass of bubbly and he advised it would be another 12USD each. Another guest having heard our conversation told us they only paid 5USD for bubbly with their afternoon tea. We asked for a menu to check this out and found it was indeed correct. We stopped our waiter as he passed our table (at this point we were still waiting for our afternoon tea to arrive). We asked him if our afternoon tea could include bubbly as per the menu which stated an extra 5USD each and were told as we had not requested this at the time of ordering it would now be an extra 12USD each. I said it would have been helpful when taking the order if he had asked if we wanted our afternoon tea with or without bubbly. We were told the order we made did not include bubbly so we could not now add it on. When he finally brought our afternoon tea I asked if he would query this with the manager as it should be simple to add the drinks to our order. He spoke to the manager who said it was not possible to add the bubbly after the order had been taken by the waiter. The Victoria Falls Hotel is very nice and very popular but if I had been the manager I would have kept my guests happy by adding the glasses onto the order or voiding the original order and creating another to include the glasses of bubbly. I could understand if we asked after the tea arrived but we asked within a few minutes of ordering. I don't think customer satisfaction can be important to them ..... possibly because they are popular and don't need to go over and above. We had a great six week holiday in Zimbabwe and surrounding countries (would definitely recommend) with some great food and fantastic memories ..... .unfortunately when we talk about our lovely week at Victoria Falls the hotel always gets a mention!

Could only afford lunch at this iconic establishment. Staff very friendly and efficient. A great deal of history in the corridors and in the Bulawayo Room.