Hotel Sacher Vienna

This property is a stain on the concept of a 5-star hotel. While the hotel is beautiful, the service level overall was practically non-existent. We would 100% never stay at any other Sacher property much less this one. Check-In After traveling internationally we were naturally tired. The attendant showed us into the room with little description, but mentioned the rooftop terrace as being a wonderful place for hot mulled wine which “we have everyday”! Zoom forward 5 days we had been enjoying the various Christmas Markets and the hot punch drinks and hot mulled wine, so we came back to the suite on a sunny afternoon and called down for some from room service. The initially said no problem it will be up shortly. 5 minutes later they called explaining they don’t make that but could go get some from one of the Christmas Markets. Hmmmm….Okayyyyy we asked if you did that would it still be hot? They said they could not promise that. This is 100% our experience. Basically the hotel is an Imaginary Fairy Tale which is false marketing as they have -0- follow through to make anything special even after painting the pretty picture. Turn Down Service Lack of proper turn-down service was particularly irritating. Sometimes there was turn down service, sometimes there wasn’t. Sometimes there was partial turn-down service such as beds unmade but no waters on night tables or no slippers at the bedside. They also hid the comforter on one occasion so we slept cold. Staff said we left DND light on which prevented them access for turn-down service but we know 100% we didn’t leave those switches on We asked to complain to the manager but only dealt with desk folks. Basically they blamed us for no property turn down service. Bathroom Issues Our suite has 2.5 baths. The main bathroom had such poor water pressure it was impossible to take a shower. The eventually remedied this but why wasn’t it working when we arrived? Obviously nobody in management audits the penthouse. The towel warmers and floor heaters never once operated in this room (and still don’t) despite complaining about it. We ended up walking to the other bathroom to shower each day. Concierge We asked in person at the concierge desk for a dinner recommendation. The gentleman never got back with us. No communication and if he happened to leave a voicemail on the suite phone, the phones don’t work properly. Messages cannot be retrieved. Still, at a property of such stature one would consider printed reservation reminders left in suite the proper method of communication. Blaue Bar Even while purchasing the nicest suite in the hotel you are not guaranteed access to the Blaue Bar which seems utterly ridiculous. And even if admitted, the faux intimacy isn’t worth the constant flow of patrons in/out of the bar being denied access and directed back to the Lobby. The Lobby does not feel like a lounge it feels like a Lobby so it isn’t a pleasant experience to sit there for a drink. We visited several other properties on our visit and were impressed with larger and cozier lobbies. Extras They researched our IG accounts and made us a personalized glass Christmas ornament with 2 of our photos in it. Creepy but okay. Summary Don’t stay at Sacher. Not worth it.

Classic Viennese luxury with perfect service and a warm human touch The original Sacher Torte is served just as beautifully as the rooms are kept Everything feels graceful and precise

So I have stayed at many 5 star hotels in Vienna over the last years but this was my first stay at Sacher. I will cut to the chase....your experience will totally depend on the room you get and each one is pretty much unique. For reasons I dont want to elaborate on here I actually got to experience 2 rooms and 1 suite in a 3 day period. The ONLY way your will be truly WOWED will be if you get a suite (any kind of suite). Of course its all based on your expectations and what you are used to. I have been in quite a few luxury hotel all over the world so I am not very easy to impress. Your milage may vary. PS Be sure to try the Sacher breakfast, even if you are not staying there. THE BEST in Vienna.

The Sacher hotel is fabulous. The staff cannot do more for you. Food and service are second to none. Loved our stay here and the location cannot be beat. Highly recommended.

This is a beautiful hotel. It is a well-oiled machine with the front desk staff perfectly co-ordinated with the bell desk and concierge. The lobby is a work of art, the breakfast sensational and the rooms are recently refurbished to a high standard. They graciously arranged a surprise birthday cake for my daughter, which was a lovely touch. I stayed there on my last visit to Vienna and if anything, it has gotten even better over time. I look forward to returning on my next trip to Vienna.