Melia Vienna

We stayed here for 2 nights on a trip to Austria. Location was near the U train so easy to get into the city and the hotel is modern and clean, it is very much in the business district though so going and and out of the city can be a pain, I’d probably choose a different location if I went again. The reception team were very friendly and helpful especially Celia who tried to help us with air conditioning malfunctioning on the first night - she showed us another room on the 15th floor but that was equally as warm so we stuck with the room we had an asked for a fan as a compromise. Our friends were in floor 12 and the room was shades cooler even though the ac couldn’t be turned down below 21 degrees The second night the ac issue hadn’t been resolved despite us reporting it again on our way out that morning, so we went to reception again and did get a room move to a functioning room - a pain and in reality something they should have resolved on night 1 but no one in site as we were told all engineers etc had gone home. The facilities were limited, no real bar area as such just access to a rooftop terrace open to the public where we found the staff rude and unhelpful. All in I wouldn’t recommend this place due to air con, facilities and location

I will be totally transparent when I arrived and having had the barrier of the English language, considering I come from Strasbourg, I presented myself to the Mr right side whose name I do not know at the reception I had the impression that this was not pleasant on the one hand: Because the email of my booking reservation was not logical for him and made me waste time to register me on a screen by typing my identity and my personal information! Whereas my Booking reservation corresponded perfectly to everything I had entered? Another problem was the elevator: I had a hard time understanding how it worked. You have a card for your room, but to understand the mechanism for going up and entering your floor, you have to press the card like crazy on the nfc so that you can go up normally. Next, is it normal to have a mini-bar fridge at the price of the room that doesn't work and doesn't give cold? It was completely out of order? Air-conditioning perfect, room perfect, bathroom quite luxurious, but why block shower gels if you want to take a bath? I don't understand the point if you put a bathtub in and the products are blocked next to the sink, as a question of theft towards customers. Can you be transparent or put up a sign or move the products closer to the bath? Otherwise I had a wonderful concert for Tate Mcrae Thanks !😉

We’ve stayed at Hotel Melia Wien several times and have generally enjoyed our experiences. The hotel is beautifully maintained, the staff is courteous, and the overall atmosphere has always made us feel welcome and comfortable. We’re not the type to complain easily and believe in acknowledging when things are done well — which has been the case on most of our visits. Unfortunately, our most recent stay was marred by a billing issue that has left us quite disappointed. Our credit card was double-charged, and we reached out promptly to have this corrected. Initially, we were told someone would be in touch to investigate the issue, but no one contacted us. We followed up via email and were told that no duplicate charge was seen — only after sending our booking confirmation and details again did the issue get forwarded to the accounting department. Since then, we’ve had no further communication or resolution from the hotel. Due to the lack of response, we’ve now had to involve our bank to dispute the charge. While mistakes can happen, the lack of follow-up and accountability is not what we expected from a hotel of this standard. We hope this feedback helps improve the service process, as we'd love to continue recommending and returning to Melia Wien — but we do expect more reliability and care when problems arise.

Very modern hotel located in the business area of Vienn. Short walking distance to the metro station that takes you to the city centre in 15 min. Everything seems high tech, the rooms are quite big and very elegantly decorated. The bath is also very spacious. The mattress is very confortable. The Level area is great, with amazing views of the city. Great breakfast experience in general been seated by the window. It is also very nice to have a drink to end the day in lounge section. Very recommended.

That 5 star is a joke? Room quality and service, almost everything we experienced was at a standard 3 star hotel rating internationally. Room: TV broken (could not fix), telephone broken (we cannot get an “interphase” whatever that means, for months in some rooms - “do you want another room” 🤣 Blinds were broken in many rooms, aircond and temp ctrls not there, fan speed all (and rooms to hot in April..) Breakfast not good. Service overall wanting… I person who greeted us upon entry was warm and helpful, and then, nothing else to recommend.