An Lam Retreats

Arrival to this hotel with all its jungle and wooden walkways was spectacular and promising. Unfortunately as our stay progressed, the faults began. We had villa 59, a 2 bedroom with garden and pool. Unfortunately the bedrooms didn’t join so it was a faff getting between the two especially as the swimming pool was very close between with only a narrow walkway. I would not recommend a young family having this villa. The pool also wasn’t functional. No sunlight hit the patio (always in shade). Lots of fallen debris off overhanging trees and plants and the pool didn’t look the cleanest. The cleanliness of the rooms also wasn’t up-to expectation. The rooms were also dark and dingy despite being well appointed. Improvements in lighting are definitely needed. The twin room that the children had was actually a nicer set up than the room they consider the double/main room. It was a real shame. The turn down service that prepared the rooms for the evenings and mainly for mosquito protection, (sorting nets/window protection/diffusers) was good the first few nights but then wasn’t to the same standards the last 2 nights(netting around the beds was left with gaps for mosquitos to get inside the nets… my daughter woke up with multiple bites) and another night our window netting wasn’t closed so mosquitos could just easily get into our bathroom. And finally regarding the room… the last night there was construction works all through the night. The hotel really shouldn’t be renting out this villa knowing that building works regularly happen(this place is far from what the name suggests of being a retreat). On to hotel facilities… the free boat transfer to district 1 was a nice touch instead of sitting in traffic. The spa treatments were good but there was confusion with our booking which led to them interrupting a treatment to discuss the price with my husband… not relaxing! The international and Vietnamese foods at dinner and breakfast were on the whole decent and reasonably priced, twice we ate in HCMC which actually was better value, choice and quality but we didn’t fancy the trek everyday into the city for food and the hotel dinners surficed. Finally to finish off our stay one of the hotel staff dropped my hand luggage bag that had valuable/breakable items in due to the fact he was also messing on his phone and not concentrating on task in hand (irritatingly I had tried to insist I was happy carrying this bag to the airport transfer car). Overall I cannot give this hotel anymore than 2/5, it was such a disappointment having had two wonderful stays in Hanoi and Hoi An the week before.

I totally enjoy everything there. 100 out of 10.

Another great stay at An Lam retreats Saigon. Service is impeccable, the amenities are stunning, great team of staff who are extremely helpful. Special shout out to Tran Pham who was very helpful throughout the day. Thank you.

Great little oasis to wind down, relax and stay close to nature by the Saigon River, warm, cozy and welcoming eco resort, beautiful chalet accommodation, complementary scenic river boat service, friendly, helpful and courteous staff at all levels with personalised service. We absolutely loved it here and look forward to returning soon.

Had 3 days at this beautiful retreat for some much needed R&R. Tran Pham as our “butler” was on call to cater for our every wish. We didn’t need to leave the resort for 3 days. The food, the spa, the service was exceptional. It was such a beautiful time. Thank you