An Lam Retreats

My Very Disappointing Stay: Recommendation: Book somewhere else. There are plenty of properties around HCMC / Thuan An / the river which deliver more consistently on the “retreat experience.” ---- MAIN ISSUES DURING THE STAY: Overall: not what I signed up for. If you have similar expectations to me — quiet, well-run service, good food — you may want to look elsewhere. --- My Personal Experience Here are the key problems I faced: 1. Baggage damage + refusal to take responsibility. My luggage was damaged. When I asked for a quick fix, I was essentially brushed off and the blame was shifted — the item was shipped on my transportation without any repairs, so the hotel could avoid responsibility. Very disappointing. 2. Noise and inappropriate event allowed This place markets itself as a retreat, a peaceful getaway. Yet during my stay, there was a KTV company event that ran until 11 PM. Loud singing, music, disturbance. How can a “retreat” allow that kind of event so late at night? Totally ruins the point of paying for peace. 3. Poor quality food I ate at their Italian restaurant — the pasta was overcooked, texture and taste were bad. Overall the food quality was inconsistent and disappointing for what they charge. 4. Inadequate service and misleading promises Some staff were polite, but in many cases, they seemed uninterested, slow to respond, or dismissive. Butler service is mentioned, but in practice it often felt vague or non-existent. --- Similar Complaints from Other Guests These aren’t just my issues — many others have reported similar problems. Here are excerpts from Google / TripAdvisor: “The food is almost certainly frozen — tasteless and bland … steaks were as tough as leather.” “Karaoke singing across the river … loud and obnoxious … you could not escape.” “Mosquitoes were brutal … relentless … our bodies were covered in angry red blotches and welts.” “Rooms need regular maintenance checks as blinds were broken, remotes did not function and handles were broken off doors.” “There weren’t enough choices on the menu … portions are quite small.” --- Final Verdict If I were you, I would not stay here again, especially at full price. A retreat should offer calm, attentive service, good food, and respect for guests’ comfort. This place missed on too many of those.

An overall nice, quick getaway from the hustle and bustle of Saigon. The dishes from the Vietnamese restaurant are delicious and reasonably priced. The included breakfast buffet offers a good selection of dishes and features very attentive staff. However, there are a lot of bugs here, which made us feel uncomfortable at times. Don't forget to take advantage of the complimentary 30-minute boat ride from the city center to the resort.

Thank you for the wonderful experience. We arrived at the hotel on a rainy night. The moment we entered the grounds, a dream world unfolded before our eyes. Our butler, Sola, was always attentive to us and gave us the best suggestions. We were able to experience the spa during our two-day stay. We enjoyed the experience in a private space while listening to the sounds of nature. It was the best relaxation therapy I have ever experienced. We also had three meals. The menu was extensive, so we were able to savor freshly cooked dishes until the very end. On our way back, we were picked up and dropped off by boat, and the staff waved goodbye to us until the very end. We definitely want to come back here again. If you visit Ho Chi Minh City, I highly recommend taking the boat to this hotel.

This place is simply fantastic. Everything was just perfect and Tran was incredibly nice and helpful. I will definitely stay here again if back in HCM.

Lovely river getaway, 30 mins by speed boat from HCMC. Fantastic service from our butler Mia who was so helpful and so responsive. The resort is very pretty with beautiful tropical landscaping. Its riverside location makes for a serene and relaxing stay and the rooms are beautifully done. Highly recommend for a short break from HCMC!