InterContinental Fiji Golf Resort & Spa

Our family stay at InterContinental Fiji Resort & Spa was incredibly special, and it all came down to the people. The staff went above and beyond to make us feel welcome, taking such beautiful care of our children and treating us with genuine warmth and kindness throughout our stay. We quickly got to know many of them like friends, which made saying goodbye the hardest part. A huge thank you to Asinate, Sera, Sulu, Maraia, Bill and Rimal at SanaSana (those extra-strong coffees never went unnoticed!), and to Joe, Sam and Johnny by the pool, along with many others who made our days brighter. We would happily return for the staff alone — they are the heart of this resort.

While the Intercontinental is a little isolated down on the Coral Coast it was perfect for our family holiday to Fiji. We arrived early in the day and were lucky enough to have a room ready well before the usual check in time. It was our daughter’s 18th birthday and the staff we were so lovely to her throughout the entire day. We love Fiji and the Fijian people, who we always find are happy, friendly and caring - and that was definitely the case at the Intercontinental. They made us feel welcome and treated us so well throughout the week. We loved the breakfasts and the fact that we could choose between the buffet at Sanasana and the more relaxed Nova (both included in your room rate). Try the Kokoda class and enjoy the delicious results of your efforts. Show the staff some kindness and they will return it in spades. Vinaka vakaleveu to everyone at the Intercontinental, especially Adi and the staff at Kama. We’ll be sure to see you all again soon…

My wife and I dined at the Navo Restaurant at the Intercontinental Natadolo in cabana dining and we were greeted by Semesa who offered to provide us with a presentation of each of the fresh cuisine displayed in the window and also a selection of the wines and spirits. He gave us a warm greeting in Fijian. It was an absolute pleasure seeing the details and the dedication put into describing the intricacies and the highlights on offer and it made us appreciate the unique qualities of this restaurant and I knew that I was listening to a professional who was excellent at his craft. I am not a scotch whiskey man but I wanted to try the smokey flavour of one of your whiskeys after dinner including the Lagavulin 16 year old whiskey. Semesa then walked me and my wife through the bright green grass area to the secluded Cabana a few short metres from the soft waves of the beach where our waiter Paul Gavin was waiting for us in perfect timing to take us to our seats. The majority of the restaurant experience was then with the assistance of Paul Gavin at the helm where he expertly assisted us in describing our courses and ensuring that we were comfortable and that we will have a pleasant and memorable evening. We had a pleasant chat and we appreciated the many years of experience Paul Gavin showed displaying the hallmarks of an impressive waiter who explained the finer details of each course, even the different types of salt and Fijian and black bread with suggestions as to how to mix the oil, salt and balsamic vinegar in the mixing shell and describing the cutlery and the hand made Fijian knives and shells which truly provided a dining experience that could not be matched by any restaurant we have visited anywhere in the world. Paul Gavin showed a decent and down to earth demeanour which was a pleasant surprise as he resonated with me and my wife throughout the evening. He also spoke kind words to us in the Fijian language. It was then time to choose one of the whiskeys and Semesa returned with a smile and showed us two bottles and I knew that the best option was the smokey flavour of the Lagavulin 16 year old whiskey after dinner. He suggested that I drink it with a dash of water or two cubes of ice. It was a perfect drink and I am now a fan of whiskey and in particular that brand. We then heard faint sounds of warm singing in Fijian of 5-6 of your staff coming from the restaurant towards the beach where were were dining which became louder and warmer as they approached the cabana, it was a unique and surreal experience which almost brought a tear to my eye, wishing me happy birthday and then singing birthday wishes in English. We also celebrated our wedding anniversary. I saw several warm and genuine Fijian people showing us their love and kind wishes on my birthday which I usually downplay and not place much relevance in other years but tonight they made me feel special. We experienced a magical night in a very pleasant journey being looked after by two consummate, friendly professionals who made for a delightful and pleasant evening, showcasing the most positive side of Fiji and its culture which made our trip to Fiji all the more meaningful. Please take special care of your staff, they are an invaluable part of your restaurant because I can see that they love what they are doing, they exude a skilful character that can only be delivered because they are genuine souls and they provide for pleasant long term memories for me and my wife. Many thanks for the great event and for the outstanding experience. Frank and Tina

Great atmosphere and best staff very inviting and felt like family the nova restaurant was excellent we went for the lobster evening and wow

We stayed at the intercontinental in a club room for 5 nights over Xmas. Our room was a one bedroom suite, at the edge of the complex. This meant it was a long walk to the main areas but they do offer a shuttle bus around the complex as it’s large and sprawling, but has nice grounds. Our room felt a bit unloved, there was a stain in our bath, and a bird nesting in the horrible brown curtains they have on the balcony, so bird poo all over the outdoor furniture. The cleanliness inside the room was OK I guess. The club room itself was a little disappointing, it’s located at the top of the hill with a view of the sunset, sounds lovely, until the sun sets and the room heats up to 32C. No aircon and no breeze as the room is enclosed on 3 sides. Evening canapés was a hot event, with many people sitting there with a cold towel on their heads. The club pool didnt have any shade either, the pool itself had a tide mark around it and was quite murky. We used the main pool instead, which had shade and seemed a bit cleaner. The food as most reviews have mentioned was average, we had Lobster for Christmas Day and was advised it was fresh. However it came as a lobster tail already cut in half and the lobster had no claws?!? Overall the cleanliness of the resort was not what I would expect from a five star hotel, some basic maintenance and use of a jet washer would have helped the concrete areas and stairs leading to the villas. The club room had sticky chairs and dirty doors and windows, again just some basic cleaning would help. I would say the resort is overdue for a refurb. Luckily the staff were lovely, as with most places in Fiji. We also did 2 rounds of golf at the Natadola bay which was great, restaurant there was better than the resort, but only open until 5pm each day. However, avoid the toilets at the golf course.