InterContinental Fiji Golf Resort & Spa

There is something about Fiji that tugs at your heart and gives you a warm feeling when you meet the people of Fiji. And then you ask yourself why has it taken you this long to come back here. We needed a Winters getaway and decided to book a trip to Fji. We never stayed at the Intercontinental before. We wanted to be on the main Island and not have to travel by boat or plane to one of the Islands. This was the reason we chose the Intercontinental. It was the best decision we made, it is Fiji's Winter in July/August. We booked the Intercontinental Club where it included a High Tea with unlimited non alcoholic drinks and Nibbles (between 2 to 4pm) and alcoholic drinks from 5 to7pm. We were also stocked up with Fiji Water (5-6 bottles), nibbles and soft drinks in our room everyday. Our room had its own splashpool, unfortunately none of the pools are heated and we found the water very cold. Our room was the size of a 1 bedroom apartment. We had enough space for 2 of us. We did enjoy the beach, water was absolutely clear, you could see the fish while standing in the water. Snorkelling was amazing. It did get very windy on some days. We have to mention the excellent customer service we got form Sanasana Restaurant. In particular we would like to mention Mary who organised a delicious pot of tea for us when we went for dinner on the 28th July, the Manager who was very kind to us and made sure we go a pot of tea every morning. Then we met the lovely Chef by the name of who made us something special for breakfast every morning. He would bring us a plate of indian food with roti and papadom. We felt we were at home been spoilt by our family. They made us feel at home which was so lovely and meant so much to us. For us the customer service at Sanasana was excellent, accomodation was lovely, we also did a massage which was a perfect addition to our holiday. We really liked the fact that there was so much and you could have a good walk. All in all, this was a lovely relaxing holiday, we could have stayed for another 2 days, hopefully another time :)

There is something about Fiji that tugs at your heart. The warmth of the Fijian people makes you feel instantly welcome, and you find yourself wondering why it has taken you so long to return. We needed a winter getaway and decided to book a trip to Fiji. As we wanted to stay on the main island without having to travel by boat or take another flight, we chose the InterContinental Fiji Golf Resort & Spa. We had never stayed there before, but it turned out to be one of the best decisions we made. We visited during Fiji’s winter in July and August and booked the InterContinental Club experience. This included afternoon tea with nibbles and unlimited non-alcoholic drinks between 2:00 pm and 4:00 pm, followed by alcoholic drinks and canapés from 5:00 pm to 7:00 pm. Our room was also replenished each day with five or six bottles of Fiji Water, soft drinks and snacks, which was a thoughtful and convenient touch. Our room was extremely spacious—almost the size of a one-bedroom apartment—and provided more than enough room for the two of us. It also had its own private plunge pool. Unfortunately, none of the pools were heated, and we found the water very cold at that time of year. We thoroughly enjoyed the beach. The water was beautifully clear, and we could see fish swimming around us while standing in the shallows. The snorkelling was excellent. It did become very windy on some days, but the beach and lagoon were still a major highlight of our stay. The outstanding customer service at Sanasana Restaurant deserves a special mention. Mary kindly arranged a delicious pot of tea for us when we had dinner there on 28 July. The restaurant manager was also incredibly thoughtful and made sure we received a pot of tea every morning. We then met the lovely Chef Vilesh, who prepared something special for us at breakfast each day. He would bring us a plate of Indian food with roti and papadum. It made us feel as though we were at home being spoiled by our own family. These thoughtful gestures meant so much to us and made our stay particularly memorable. For us, the service at Sanasana was exceptional. The accommodation was lovely, and we also enjoyed a massage at the spa, which was the perfect addition to our holiday. We appreciated the size of the resort as well, as there was plenty of space to explore and enjoy a good walk. Overall, this was a wonderfully relaxing holiday. We genuinely could have stayed for another two days and hope we have the opportunity to return again.

This place is a very expensive version of the Butlins holiday camp for children. The cafeterias were noisy and the staff and management hopeless, the maintenance very bad with things broken and not repaired when we pointed it out, we wasted a lot of time waiting for things to be fixed or because staff were useless. Examples - the check-in involves bag offload then a walk to a bar stall that serves up local hooch pretending to be gin, then a LONG walk along a massive walkway to reception where WE STAND and THEY SIT, or you can sit on VERY low chairs below the person doing the check in and it takes AGES. Then you have a long walk BACK to the bags which have not moved, and can then be taken to your room - what idiot thought this would be a good idea - the resort manager ? The bath plug was corroded and would not hold water so we called maintenance and when they finally came, they could not fix it and went away. Later, I called them again as it was not fixed and they came back with a new fitting which took so long to repair, we went to the pool instead. When we got back and wanted a bath, there was no hot water, apparently they had switched-off the hot water to the whole building. The FIVE people who run the ice cream stall sell cones that they make on site, except they RAN OUT - you had one job and you messed it up - it took all FIVE of them to fail to do one job. The idiot management have decided to make staff use tiny little tablet devices to place food orders, except in Fiji, the women have long finger nails so when they tap on the order it does it wrong. I watched a woman try 5 times to select the right thing and had to keep retrying. I decided to ask for someone who knew what they were doing to just take the order manually and then I could at least eat. Two of my party gave up waiting for food and left and when I finished I complained to the cafeteria manager and then as I walked off they pursued me like a thief (this is a resort for residents and they had my room number already), so I again explained the nonsense trying to get served. The next day the resort manager came to apologise but instead he spoke not to me, but someone else in our group and said how the STAFF were upset that I complained - what an frigging idiot - it was HIS system terribly implemented that caused the problem and the staff are just not up to 5 star standards. There were many other things like wardrobe doors that would not shut and no water in the room and so on, that I gave up any expectation of high quality, from the cracked pavings to hiding the spoons at breakfast, the standards here are more appropriate to second rate India than a 5 star resort in Fiji.

Beautiful property, but a deeply disappointing experience for our family We booked two premium oceanfront villa suites for our family of five and made a significant investment in what was supposed to be a special ending to our Fiji vacation. Unfortunately, despite choosing some of the resort’s most premium accommodations, we repeatedly felt unwelcome and treated like second class guests. Our children are 12, 16, and 19, and the resort seemed poorly equipped for families with older children and teenagers. There were very few meaningful activities for our 16 and 19 year olds, while many of the organized offerings appeared designed for much younger children. Our 19 year old daughter was also questioned about using the adult pool, even though she is an adult. The most upsetting experience happened on our final night in Fiji. We spoke with the restaurant in advance and were told that our family could be seated in a private room because our youngest son is 12. When I arrived with our children shortly before my husband, the staff gave us a hard time and said they could not bend the rules. The sign on the restaurant door clearly states that children under 12 are not permitted at dinner. Our son is 12. We had also confirmed the private room arrangement beforehand. Although the staff eventually said they would seat us in the private room, the interaction had already made our children so uncomfortable that we left. Our son felt as though he had ruined our final family dinner in Fiji. No child should be made to feel responsible for an adult policy dispute, especially when the family followed the posted rule and confirmed the arrangement in advance. There were other frustrations throughout our stay. When I asked for help understanding the resort’s activities and offerings, I was redirected to the newsletter rather than personally assisted. We also felt nickeled and dimed throughout the stay, despite paying premium rates for two oceanfront villa suites. The outdoor hot tubs at the villas appeared to need significant maintenance. The beach experience was also uncomfortable. Local vendors repeatedly approached us to sell tours and continued engaging after we were not interested. It felt intrusive and made it difficult to relax on the beach. The resort discouraged guests from using outside vendors, but did not clearly explain whether there was a genuine safety or licensing concern or whether the vendors simply competed with resort excursions. Guests should not be left to navigate persistent solicitation and unclear guidance on their own. We also encountered other families who described similar experiences with the resort’s age policies and lack of options for teenagers. This did not feel like one isolated misunderstanding. It felt like a broader management and staff training issue. Thankfully, the warmth and hospitality we experienced elsewhere in Fiji made it clear that this was not a Fiji problem or a reflection of the Fijian people. This was a resort management issue. The contrast between the kindness we experienced throughout the rest of our trip and the way our family was treated here was striking. The setting is beautiful, but luxury hospitality is about much more than the property. Families paying for a premium experience should not be made to feel unwelcome, children should never leave believing they ruined a family evening, and guests should be able to enjoy the beach without persistent solicitation.

Just returned from 10 day stay at this Resort in a single room at the club lounge area. It was a fantastic spot to watch beautiful sunsets and enjoy a cocktail. The canapés were okay - some days it was very lack lustre and was clear that they were waiting on food to come in. Other days it was brilliant and well worth it. The staff are truely friendly and welcoming The room was a little dated , dark and the seating is actually very uncomfortable. But the rooms are spacious and has a lovely outdoor patio or plunge pool. The resort itself is well maintained, clean well kept grounds and plenty of food options to choose from. Navo was disappointing for us - one morning we chose to go for breakfast and we waited 45mins for a coffee and gave up on waiting for food. They were apparently busy but it was pretty empty. The dinner was okay - not really what we were expecting but still a fantastic area and fantastic atmosphere. Room service could do with big improvements. It was random / towels some days. Other days they would take the robes and not return. The cleaning was ok but needed proper cleaning ( wipe tv screens and toilet and bathroom doors) Dust the surface areas. These things should be done after occupancy. Aside from that it’s a beautiful resort in a beautiful location with beautiful staff.