InterContinental Fiji Golf Resort & Spa

My wife and I have just returned from a short break at this outstanding property. This is our first stay and it will not be our last. We plan to bring the full family next time. We cannot speak highly enough of every aspect of this wonderful property. Special call outs to Paul and Sera for the best breakfast experience we have enjoyed anywhere, Epeli's wonderful greeting at arrival and his mixologist skills, the wonderful hospitality and guidance for wines and food choices at Navo for our amazing dinners by Tici.

The weather was not the best, but the people were extraordinary. Every smile felt genuine and made our days. Special thanks to the whole Sanasana team, especially Whitney, Varanisese, Sera, Ruci and Nathan, along with the chefs and everyone behind the food counters. The fresh juices, Fijian food and lolo buns were unforgettable. Fijians know how to share the warmth of their hospitality, and the hardest part of visiting is saying goodbye.

Amazing experience. Unforgettable moments. All time smiles and care about your love ones. Excellent customer service. Totally recommended.

This place is a very expensive version of the Butlin's holiday camp for children. My first review was taken down because they did not want me to criticise the staff or management, so I will simply state facts - you decide. The check-in involves bag offload with little help then a walk to a bar stall that serves up local hooch pretending to be gin, it is not any gin that I have ever tasted ever. Then a LONG walk along a massive walkway to reception where WE STAND and THEY SIT, or you can sit on VERY low chairs below the person doing the check in whilst they look down on you - and it takes AGES. Then you have a LONG walk BACK the way you came to the bags which have not moved, wait for a buggy to be found and can then be taken to your room - who thought that would be a good idea ? No joke, I must have walked 100m after arriving before being taken to the room. So we get to the room, no drinking water, so being tired from travel I wanted to take a bath, not an unreasonable expectation ? The bath would not fill, the plug was corroded and would not seal, so the water just leaked out. I call maintenance, they come and tip the bath to its side and take it to pieces and then go away. Perhaps an hour later, I call and ask what is happening, the come back with a new plug fitting and start to fix the bath. I decide to instead go to the pool. It is far too cold to enjoy a swim and far colder than the sea. This time of year in Fiji the air is 22 degrees, the pool needs to heated. When we got back and wanted to try and take a bath again, there was no hot water, apparently they had switched-off the hot water to the whole building by mistake when doing the bath. They said wait 15 minutes, nope that did not work, so I call again, they come back and say it should actually take an hour to heat up. So we waited and finally had a bath - joy. So we go to the main "restaurant" which is like a noisy cafeteria and we are early for our booking, so I ask for a menu whilst waiting and instead of handing me one, they point to a place on the other side of the restaurant where I can get one (this is supposed to be a 5 star resort remember). So we get seated and the waitress arrives to take our order, so we order two of the meals and wait. The waitress is working on her tablet computer, so I wait. Then she asks for the order again, so I order two of the meals and she starts trying to work the tablet and we wait. Then she asks for the order a third time. So I ask if she could get someone who knows what they are doing, I ask twice as she does not seems to understand the request. Two of my party of five gave up waiting for food and left. Another lady arrives and takes our order immediately and correctly. I notice that the table of 10/12 people next to us, they are using pen and paper to take the order, perhaps they know this "tablet" problem? When we finished our meal, I went to the little rostrum in the centre of the cafeteria to complain but they did not know what what maître d' was, so I asked for a manager and they said to tell him, so I did, how bad the service was and he just stared at me, so I left. I was halfway back to the room and discovered that I was being pursued two men, one very large like a bouncer. They said I had not signed my bill, I told him they knew the room number and feeling threatened, I told him how bad their service was. Perhaps this was the manager, he did not introduce himself. The next day, we decide to go to the pool - far too cold to swim, even the kids were jumping out shivering. So I decided to buy an ice cream at the little shop by the pool. The FIVE people who run the ice cream stall sell cones that they make on site, except they RAN OUT - you had one job - it took all FIVE of them to fail to do one job. So I come back an hour later when they had made some more. You have to wonder if they were not expecting to sell ice creams that day ? In Fiji, by a pool. Whilst we were at the pool, the resort manager came to apologise but instead he spoke not to me, but someone else in our group and said how the STAFF were upset that I complained - it was the system of the intercontinental that is causing the very slow order taking but he wanted to blame my expectations of being able to order and eat at the restaurant as being at fault. I ordered a pina-colada and guess what, the SAME taste of Irish Potcheen or Saudi Sidiqi not Gin or Rum. It seems they have their own "spirit" that they use, no matter whether you order gin or rum. Perhaps the manager can go "undercover boss" and expose what is going on ? The next night the restaurants were either having events like a wedding or booked out out, so there is only one we could use, the one that does not do children, so we had the child booked into the kids thing and go to the no kids restaurant. It has all the pretence of 5 star but without the service, we literally had to look for someone to tell them we had arrived and it was mostly empty. This is where I got to see what was going on with the tablet computers because the waitress crouched down to my height (I am sitting at this point) so I could see her long nailed finger trying to hit the tiny boxes on the screen - when she was tapping the order, she had to bend her finger sideways and even then it selects the thing next to the one she is trying to select. I watched her try over and over and the she had to press delete and try again. Surely the management know this is a problem ? Meanwhile we wait and wait - remember, we came here to eat! Perhaps since the manager's manager Lachlan Walker had my review removed, I will add some more detail. This room the wardrobe doors do not close, they were not aligned, there was a vestige of an early era phone socket in the toilet that had come unscrewed and was hanging loose. The morning cafe has a cereal section that has no spoons and no spoons on the tables, so I had to ask staff and they were hidden on top of another cabinet under a cloth on the other side of the restaurant - who knew - the next day there had moved again to another hiding place - perhaps this is a game of hide and seek they like to play ? The resort looks like it has had a hard time, with lots of cracked pavings and compared to the Sofitel we had stayed at earlier in the week, it was chalk and cheese - the Sofitel was brilliant - the check in at the Sofitel was literally the best I have ever had in 50 years of travel. I wrote to the manager and had no reply, but I suggested he go an stay at the Sofitel and see how entirely different the staff are compared to how he runs his Intercontinental noisy holiday camp. I hope Tripadvisor allow the review this time, because it is simple facts, but I do expect the same manager Lachlan Walker to now suggest that my expectations should be lower in Fiji because of where it is, and it is not nice to complain to staff. So if that is the case Lachlan, perhaps you could stop changing 5 star prices.

Our stay at the InterContinental Fiji Golf Resort & Spa was completely ruined by repeated privacy violations, harassment by resort personnel, and severe security oversights. First issue was our Do Not Disturb (DND) indicator was on, our room privacy was breached on two separate occasions—including a staff member walking straight into our suite without knocking, followed later by housekeeping entering while we were away. When reported, management merely made weak excuses about a "dim light." Having our suite entered with our cash, passports, and valuables exposed left us feeling violated, anxious, and forced to keep the manual deadbolt locked whenever we were inside. 2nd issue was a male employee at hotel repeatedly targeted and harassed my friend throughout our stay across the pool and gym areas. He cornered her on four separate occasions, insisting on physical contact and making her paranoid walkng around the hotel. We also came to find out that this guy approached a 13 year old girl during our stay as well. This is supposed to be a 5 STAR FAMILY RESORT. I would think twice about booking this hotel if you have kids. And lastly on our last day when we received our incidentals we discovered unauthorized drink charges on our room tab. WTF??? Employees screaming out our room # when we are ordering food at the pool. Great Idea IHG! No protocols on this at a resort like this is unheard of. This is not a place I would recommend or stay at again.