Fairmont Kea Lani Maui

Unbelievable! This hotel brings hospitality to a whole new level. We were fortunate to have an ocean view suite. It was stunning. Everything in the room was perfect. The bed was one of the most comfortable I've ever slept on, the views were incredible, the housekeeping staff were amazing. Everyone we encountered during our stay was friendly, polite and amazingly good at their jobs. The food was exceptional. Going back to Maui, I wouldn't stay anywhere else.

Our stay at Fairmont Kea Lani had some positive moments thanks to Luz, Dani, the bell team, and the kind staff at Ko Restaurant and Pilina Bar. However, the overall experience was disappointing and stressful, especially given the circumstances of our trip. This was my children’s first real vacation, and we were celebrating two birthdays (mine and my 8 year old daughter) which the hotel was aware of in advance. Unfortunately, there was no acknowledgment at all — not even a small gesture like a cookie or note, which was surprising for a luxury family resort that promotes personalized guest experiences. We were traveling with three children (one on crutches) and an 88-year-old medically fragile senior with mobility limitations, yet staff did not provide meaningful assistance coordinating accessible airport transportation, forcing us to rely on Uber to make our flight home. The front desk only consistently made me aware of how expensive transportation costs were, as if I could not afford it! I was highly offended. Why would I vacation in Wailea twice a year if I can’t afford to go to the airport? Why even bring that up? On our departure day, we requested a hospitality suite so our family could shower before a evening flight. Multiple staff members incorrectly told us no such option existed and suggested we use public outdoor beach showers where kids wash their feet off, which is not appropriate for children or an elderly disabled guest. Another staff member suggested that I purchase a spa pass for $75 per person to shower before our flight, but said the children could not shower there. Only after repeatedly asking multiple front desk employees, did Luz, my saving grace, who obviously has common sense, arranged our access to a hospitality suite at the last minute. I was charged $350 for the hospitality suite, but I appreciate her professionalism.

I cannot say enough good things about this hotel in Maui. It was our first time to Maui as a family and we cannot stop talking and reminiscing about how much we love the island and this resort. When we ask our 11 year old her favorite part, she said it is absolutely the music classes at the resort. My husband’s favorite part might have been the breakfast buffet. The resort was the perfect mix of luxury, family, adventure and relaxation! Thank you Fairmont. We cannot wait to come back!

The Fairmont Kea Lani is a beautiful resort with fabulous suites (all rooms are suites). The suite was fabulous, as were all of the staff. So welcoming and attentive. The pool, beach and hotel activities were excellent, as was the breakfast buffet. We celebrated a birthday here with our family (six people) vacation and are so glad we decided on the Fairmont Kea Lani. We will be returning, which is the best compliment!

Great place to visit, lots of activities around the resort and very friendly and helpful staff. Will be returning for sure.