Fairmont Kea Lani Maui

This resort is excellent in location, service, and accommodation. The manager Corrie made her best to make our family stay comfortable and we felt home in our suite room. We also got a personal welcome letter from her after fixing an issue. The front desk staff Luz, was helpful in very way. The suites are spacious, exceptionally clean and comfortable. The housekeeping staff Rosemarie & Zenah were exceptional. The pool team, especially Marck are great in service for the pool hotel residents from 7 am until 5 pm. There are also washing machines and dryers among the 3rd-7th floor so one doesn’t worry about laundry. The restaurants are the best in this hotel. The Marketplace, Spa, and the Boutique at Fairmont Kea Lani are a great choice for travellers eho want to shop and relax. The beach view resort, with its location and pristine service is an amazing place for spending a vacation in Maui.

A HUGE shoutout to Nick and Noel who were such a joy to hang out with at Ama pool bar! These guys knew our order by day 2 and even collaborated with the fabulous chef Alvin to clean the kitchen and cook my onion rings in a separate pot so I could enjoy them with my severe shellfish allergy. I never get to eat fried stuff and these guys really went out of the way to ensure that my needs were met and I got to enjoy my experience. What a treat! They even offered to do it for me again on day 2! THANK YOU SO MUCH!! If I could give these guys 10 stars, I would.

Beautiful experience. Nick was amazing at the swim up bar at AMA bar & grill

We just came back from a week’s stay in the fairmont Maui. Our stay at the Fairmont Maui had some definite highlights, but overall we left feeling underwhelmed. The property is beautifully designed, and the suites are spacious, comfortable, and well-appointed. The staff throughout the resort were exceptional—warm, attentive, and genuinely welcoming. Their service was easily one of the best aspects of our stay. Unfortunately, there were several disappointments. During what appeared to be peak season, the hotel was completing parking lot repairs, including the installation of shade covers. While the improvements may be worthwhile in the long run, it seemed like an odd time to undertake non-essential work. The result was extremely long lines just to find parking, and valet parking was never offered as an alternative to help ease the inconvenience. The dining was another letdown. Given the resort's reputation, star rating, and price point, we expected far more. The restaurants were simply average, and after a couple of meals we chose to dine off-property instead. Café O'Lei quickly became one of our favorite alternatives. Even the breakfast buffet, while pleasant, lacked the variety and quality we'd expect from a resort of this caliber. Aside from the Maui Loco, very little stood out as memorable. While the beautiful accommodations and outstanding staff made for an enjoyable stay in some respects, the parking issues and underwhelming food left us feeling that the overall experience didn't justify the cost. We don't regret visiting, but we don't see ourselves returning.

First the good - every single person at this hotel with whom we came in contact was incredibly kind. The shuttle service is awesome. The challenges- This hotel is not at all set up for anyone with any physical issues. You should be prepared for a ton of walking and many stairs. While there are elevators, they are spread out which makes it difficult to get around. There are very few restrooms on the property which is odd since they have multiple pools. There were so many unruly screaming children in the pools and at breakfast that it made our birthday celebration for my mother less than relaxing. Finally, they put us in a suite overlooking the "staging area" for the hotel - meaning that all day starting first thing in the morning we had trucks moving furniture and doing building just under our room with constant "beeping" from the trucks backing up. This was unfortunate given the price we paid for the room. Overall a huge expensive disappointment - but again, the staff is a delight.