Hotel Wailea

Overall, we loved staying at Hotel Wailea and would definitely return. The Highlights: The room was clean, spacious, and quiet, with comfortable beds and pretty much everything we needed for our stay. We loved the low-key, relaxing pool area. Even though the hotel isn't right on the water, the hillside views are beautiful, and the location is very convenient to gorgeous beaches and great dining. The Hiccup: We had no hot water in our shower for the first two days. While the front desk sent maintenance quickly after our first text, the issue wasn't resolved, and our second text went unanswered. It took a visit to the front desk and a second maintenance team to get it fixed. While we understand these things happen, we expected better service—specifically, a follow-up from the staff to ensure the issue was resolved, and perhaps a small gesture acknowledging the inconvenience of taking cold showers and waiting around for repairs.

We had a great 5 night stay at Hotel Wailea. The hotel grounds were gorgeous & our room was a spacious partial ocean suite that had everything we needed. Being a bit of a walk from the beach was not an issue for us- there is free parking at the beach or a hotel shuttle can take you (we did this because the hill back from the beach is quite steep). The hotel “shuttle” is a fleet of range rovers that will pick you up and drop you off anywhere in the Wailea area. They came immediately whenever we texted we needed a ride and the drivers were all great. We had food and drinks at the pool- was all tasty. We also had drinks at the bird cage one night and they were excellent. We would definitely come back!

Located in beautiful Wailea the suites are spacious and welcoming and face the ocean. A large lanai allows for enjoying the outdoors. Each suite has special amenities, and the hotel staff makes every effort to accommodate one’s requests. The suites are serviced every day and always well maintained.

On the good side, large bedrooms/suites, quiet as it is adults only, the pool sunbeds were easily available and there was friendly service. On the less good, average food that was nothing special, breakfast and dinner were both. lukewarm and slow to arrive, the attention to detail is lacking for a hotel changing c$2000 a night, the pool team were more interested in chatting to each other than serving customers, we had problems with the tech and phone connections in our room, no clear and comfortable bar area to relax in and communication was mixed between the valet and reception and with our travel agent. We are lucky enough to stay in great hotels around the world and this could be one of them but it lacks the professional and standards to make it so.

We returned to Hotel Wailea again to celebrate our anniversary. It was incredibly special as we also spent our honeymoon here. This property has become our favourite place on earth, and we visit Maui almost every year. This latest visit only reinforced why. From the moment you arrive, there’s a sense of peace and tranquility. It’s not just the stunning sunset and setting, but also the thoughtfulness woven into every detail. We were greeted with champagne on arrival, and throughout our stay, we enjoyed special touches - from a floral design class to a thoughtful gift bag with treats on a rainy day. We felt genuinely cared for. A heartfelt thank you to the entire Hotel Wailea team for making our stay so special again. You’ve built something magical here. We can’t wait to return.