Grand Wailea, A Waldorf Astoria Resort

It's a large property that is starting to show its age and didn't really provide that Hawaii experience. No welcome Leis when you arrived. We arrived at midnight. Only one person at reception, she never looked up and just kept typing saying "will be with you shortly". after she said it the 4th time without even looking up I had enough. The rooms are well used, especially the patio furniture. There are resort fees and mediatory daily gratuity. Concierge staff are rarely there and when they are, they seem to be wanting to do other things versus helping you with advice. Front desk always understaffed and long wait to get anything. I had to check out online and still haven't received my statement over 24hrs later. The valet staff and room staff were great. Very attentive. Overall the property seems tired - pool towels, etc. I received a bell desk charge and still can't figure out why. I don't feel the experience was worth the price. Location is good and beach is solid. Gym was good. Rooms are clean. You can hear lots of noise above you and from the hallway.

Wow what a travesty. The great Wailea Resort is no more... The property maintenance is abysmal! This is what $1,100 a night gets you. The GM needs to be terminated immediately.

First if you look at my reviews i almost never leave a "bad" review I try to resolve things in person however this has not an acceptable resolution from this hotel. This was one of the most disappointing hotel stays I’ve ever experienced, especially for a property that markets itself as a five-star resort. We had rats in our room, mold in the bathrooms, and even evidence of leaky pipes in the restaurants. The furniture was worn and outdated, the floors in the rooms were dirty, and the lobby floors were visibly dirty as well—nothing about this place felt clean or well-maintained. Service was equally frustrating. Pool service was poor, and response times from management were extremely slow. We spent two full days of our vacation trying to resolve room issues related to the rats, time that should have been spent enjoying Maui. After all of that, we were offered only a partial refund, which feels completely unacceptable given the severity of the issues. The only positive experiences were with the restaurant staff and the concierge team, who were professional and helpful. Unfortunately, that wasn’t nearly enough to make up for the condition of the property or the way the situation was handled. For the price and reputation, this stay was a massive letdown. I would not return and would strongly caution others before booking.

1 Star – Extremely Disappointing Experience ur This was my first time staying at the Grand Wailea, A Waldorf Astoria Resort — and it will absolutely be my last. The biggest issue: there was a rat in my room. That alone is unacceptable for any hotel, let alone one that markets itself as a luxury resort. It completely ruined the stay and made it impossible to feel comfortable. Beyond that, the overall experience was deeply underwhelming. The pool situation is a disaster — there is no available seating. We waited over 20 minutes trying to find chairs and still couldn’t find a single spot, ultimately giving up and leaving. For a resort that promotes its pool amenities so heavily, this was beyond frustrating. The property itself also feels very outdated and in need of serious renovation. The main lobby and common areas require much better cleaning and upkeep. It simply does not reflect the quality or standards expected of a Waldorf Astoria property. I was only here because of a conference. Going forward, I’ll be sticking with Marriott properties, where I’ve consistently had far better experiences.

We enjoyed a week long family vacation with our two adult children and their partners in early December 2025. We stayed in the Napua Tower and were very impressed with the staff, services and overall resort. Lei, our concierge was in contact with us prior to the trip and helped arrange a number of excursions including, Sunrise Haleakala Tour, Water Fall Hiking Tour, Whale Watch, Couples Massages at the fabulous new Spa and several dinners. The Napua private buffet meals and cocktails were top notch and and the staff is lovely. Thank you Grand Wailea for helping us celebrate an important birthday and going above and beyond in terms of hospitality! The Grand Wailea was the perfect choice for a multi generation celebration. We will be back;)