Grand Wailea, A Waldorf Astoria Resort

We enjoyed a week long family vacation with our two adult children and their partners in early December 2025. We stayed in the Napua Tower and were very impressed with the staff, services and overall resort. Lei, our concierge was in contact with us prior to the trip and helped arrange a number of excursions including, Sunrise Haleakala Tour, Water Fall Hiking Tour, Whale Watch, Couples Massages at the fabulous new Spa and several dinners. The Napua private buffet meals and cocktails were top notch and and the staff is lovely. Thank you Grand Wailea for helping us celebrate an important birthday and going above and beyond in terms of hospitality! The Grand Wailea was the perfect choice for a multi generation celebration. We will be back;)

The pools are FREEZING. It’s not that warm in January and the pools are miserably cold. Why not heat them for a bit of comfort? For $1,000 a night you’d think they could offer a heated pool. We ate at two of the restaurants. Not great. Food is average, at best, but meals are $300-500 for 2 people. Be ready to fight for a chair at the pool, as there aren’t nearly enough for the guests who are there (and we stayed at a time with fewer guests.) Even if you’re diamond, they will refuse a late check out. Water slides close at 5, as does the pool bar. Which is really too cold to swim in and enjoy anyway. Hard to find a simple drink. Finally found a can of Diet Coke, but it was $7. Ridiculous. Bars don’t open till 4, so good luck getting a drink of any kind before then. They charge $2,500 for a banana by the pool. OUTRAGEOUS. We asked several employees for help throughout our stay, every single one said they were new and didn’t know the answer. Concierge isn’t picky about the experiences they book. Our sunset cruise was canceled twice, leaving us unable to experience that, and concierge said everything else was sold out. The excitation we did experience was not great. Old equipment, too many guests, not something I would do again. This resort is not worth the price, and doesn’t live up to the name. Stay somewhere else.

Another excellent stay at the Grand Wailea, wonderful service, food and beverages at Botero Lounge and the Pool Cabanas were great. Hospitality at its finest! We stay here annually and every other year twice annually. Thank you!

Rat was in the room they wouldn’t refund us for the entire stay of the 2 rooms with the rat they were connected rooms. We were in there 4 nights total gave us 2 nights per room. Beds sucked were hard as a rock room had a leak or something at some point had a damp smell by the coffee maker and the carpet was hard. Luxurious 😂 yeah ok 👍 $900+ a night for a run down motel room. The restaurant had a leaky toilet rust all around the plumbing mold on the bathroom door just the stay just absolutely blew! Wish I could post a video on here I have 100% proof we had a rat in the room pictures of the video with rat circled below. There’s another review with rats in the room so this has been an ongoing issue

We spent some time in the concerge lounge and met Armi and she was so knowledgeable, friendly and just made our experience a real VIP experience. Been lots of places around the world and we know that the employees can make all the difference. Joesph at front desk and Armi in Concerge lounge were so helpful and kind and should be rewarded for all their efforts.