Grand Wailea, A Waldorf Astoria Resort

They misled us about the housing deposit, and the housing itself was absolutely terrible—completely infested with cockroaches.

Pacific Dream Photography at the Grand Wailea Hotel Working with Cacoa and Jim from Pacific Dream Photography was an absolute delight! 🌴📸 Their energy and creativity made every moment of our beach photo session feel effortless and fun. They captured the beauty of Maui and the joy of our vacation perfectly — from the beautiful beach and hotel to the spontaneous laughter. Jim’s showing of the pictures was professional yet relaxed, and Cacoa’s eye for detail turned simple moments into stunning memories. We couldn’t have asked for a better team to document our trip. Highly recommend them for anyone wanting vibrant, heartfelt photos that truly reflect the spirit of paradise!

Severely disappointing experience. We paid for the room in full upon arrival and wanted to use a different credit card for incidentals, but their "old system" apparently couldn't handle that. As a result, they charged our card duplicate tax charges for a room that was already paid off — and couldn't reverse it. Now, over a week after checkout, we're still dealing with duplicate charges on our card and a manager who won't return our calls. They also put a hold on our credit card for incidentals, then charged us separately for every meal and extra — which is not standard practice. On top of that, front desk staff gave us inaccurate information multiple times, which suggests a lack of proper training. As for the pool, the loungers are crammed so tightly together that you're essentially on top of other guests. It's clear they're prioritizing cramming in as many chairs as possible over guest comfort. Overall, a frustrating stay with ongoing billing issues that still haven't been resolved. We won't be returning.

If I would go check in at the hotel at night I would think twice before going in line the man at the car rentals charged us to put the car in the parking lot without telling us and there was a 3 hour wait and when I got in the hotel room there were bugs EVERYWHERE and it was so disgusting there were insects spiders and cockroaches and the pool wasn’t properly cleaned I saw a bunch of dead flies and trash and someone even left there beer and sunglasses on a rock with sand everywhere and one of the employees were very rude and ignored us when we said excuse me so and so there was no one for one hour to clean our hotel room even though we were the first ones

I have not written a review in years, so you know I have something to share if I do. This is our 4th stay. We were loyal to this hotel. We absolutely loved it and everything about it especially the rooms. Howver, we checked in today. Don't waste your time. I am so very disappointed in this hotel. It has gone way way downhill. Upon checking in, we immediately had to change rooms. Wow.... Dirt. Smell. Stains on rug. Furniture beat to hell. It's like they stopped caring. We changed rooms and lost our ocean view just to get the hell out of that room. Slightly better. Somewhat cleaner. Still a huge disappointment. They have not renovated or even painted these rooms since we were here 9 years ago. This was a $1000 per night room. I wouldn't pay $200. It's not just the rooms. The grounds, the property have all gone down. I've been here 5hrs and regretting this decision and I have 13 more nights to go. I'm still not happy or comfortable in this room but it was all they could offer. Do better Grand Wailea. Anyone thinking of coming here for the price, Consider another hotel. This hotel has seen better days and they don't care and it shows. P.S. I will say the staff have all been top notch....very professional, kind, and lovely. That is one thing they got right.