The Fairmont Orchid wasn’t for us mainly due to the size of the hotel. It’s a massive resort offering a nice location on the beach and only 30minutes from the airport. As Diamond members of Accor we found the Fairmont to be average in offering all the benefits. Our suite was very spacious and comfortable and we found the staff servicing it to be excellent. Restaurants - always busy and having to make reservations every day was annoying. Breakfast was the worst as we waited over 15 minutes everyday for a table. Bars - trying to get a table for an afternoon sunset drink was again a nightmare due to no tables available. We also found drinking wine out of a paper cup to be very ordinary. Swimming pool - large but shallow. There were plenty of deck chairs thankfully 😅. The beach was lovely to swim in and was the highlight of the hotel for us.

The hotel was gorgeous!!! Beautiful location, but especially the staff were fantastic! All of them were so warm-hearted and welcoming and willing to help, in particular the front desk staff. I hardly ever met such a competent and kind team. But the whole hotel was so wonderful. The gardens were overwhelmingly beautiful as well as the views. Our room was equipped with so many little details that made the stay so very special. Thanks to the Fairmont Orchid, we had unforgettable days on Big Island. If I could, I would give this hotel 10 stars!!!

Beautiful hotel with comfortable beds, excellent service, and fantastic food options on site. Not too crowded and everyone was friendly. Fantastic ocean front view with amazing sunsets. Arranged a private dinner Brown’s Beach House through Ashley Nelson, who was prompt and helpful. Dinner was amazing. We had photos taken by Kim at Pacific Dream, and we couldn’t be happier with the experience and the quality of the photos. Overall, we had a perfect stay, wouldn’t change a single thing.

Had an incredible stay! Gorgeous property, great service, amazing food! We did a photo shoot with Kim insight and the most fun!! Our photos turned out so well. Will absolutely stay again!

Really enjoyed the resort. Fairmont Gold was a great perk with the concierge level lounge. The views were stunning. It was a nice size resort, not too large or too small. Plenty of great seating areas to enjoy the views. Loved that we could walk to see the petroglyphs, the shops and the fish ponds. Great snorkeling available right off the beach!