YOTEL Washington DC

**YOTEL Hotel Review — ⭐️⭐️ 2/5 Stars** Unfortunately, my husband and I were disappointed with our overall experience at YOTEL. From the moment we arrived, the customer service felt lacking. Getting a luggage cart was unnecessarily difficult, and it appeared the hotel had very few carts available. We also felt that basic concierge assistance should have been offered without us having to repeatedly ask. Our original room was extremely small. My husband is 6’8”, and when we entered, he actually hit his head on the ceiling. Considering his height, it would have been helpful for the front desk to suggest a larger room during check-in. Instead, there was a joke made about us “breaking the bed.” While we weren’t offended by the joke itself, we would have appreciated that same level of attention being placed on making sure we were comfortable. We eventually upgraded for an additional $35 per night. Throughout our stay, we noticed that the hotel lacks many of the small amenities and personal touches you normally expect from an upscale hotel, such as extra toothpaste, washcloths, cups, pens, and other basic necessities. The biggest issue was the overall attitude and accessibility of the staff. No one was outright rude, but many employees seemed annoyed or unhappy when we asked questions or needed assistance. It eventually made us feel uncomfortable asking for anything at all. We experienced the same lack of warmth at the pool and restaurant. At the pool, we were mostly left to figure things out ourselves and waited an extremely long time for cocktails. At the restaurant, we had difficulty getting clear answers regarding the menu, pricing, and whether our stay included a food package. My husband was willing to pay any additional costs, but even then, some requests were simply met with “no” rather than an attempt to find a solution. Upon checking out, the experience unfortunately became even more disappointing. My husband was yelled at for grabbing a luggage cart to load our bags into our car. He was also told he could not pull up to the front entrance to pick me up and load our luggage, which felt unnecessarily strict and unwelcoming, especially as a paying guest and as his wife. This interaction left a very negative final impression of the hotel. Overall, the hotel itself wasn’t terrible, but the customer service and lack of hospitality greatly affected our experience. **For a hotel stay, guests should feel welcomed and comfortable asking the staff for assistance—not afraid that they’re bothering someone.** I will not be returning to this hotel nor will I be referring anyone with positive thoughts. **Overall Rating: 2 out of 5 stars.**

My stay at the Yotel was amazing. I was here for two weeks, and the service and staff were consistently fantastic. I was initially worried about staying in a new place for two weeks, but the staff were so genuine and helpful that my stay was seamless. I am especially grateful to those working during the buffet breakfast hours who accommodated my dietary choices and always had a positive attitude. I will be coming again soon, and hope to see KC, Everton, Patricia, and Rosa.

I stayed here for a business trip, so it was chosen solely for the great location -- easy for Union Station and the Capitol building -- but I was also genuinely excited to try out a YOTEL. I've always liked seeing their funky branding and design. Now that I've experienced it... I think more thought went into the design being unusual and photographable rather than livable or comfortable. When I checked in, I heard a lot of other guests at the desk asking questions about turning on the lights and shower etc... I thought, seriously? How complicated could that be?! And THEN I got up to my room and encountered it myself. There's a light panel with no real "on/off" features, just lots of different colors you can light up your mirrors and bed. I literally have two Master's degrees and work in tech, but the light panel had me near tears after a long day of traveling. The toilet and shower are in separate stalls and the sink is in the bedroom with the only tiny (and space-age looking) trash can - (I promise you that no woman designed this! Love toting my products and feminine trash around!) And for all the futuristic tech look, there were not actually enough outlets or convenient places to plug in, like I had to get my laptop rigged up in the bed's armrest? The beds are adjustable to stow in a sitting up position, but actually if you put them down to a normal bed, you could barely shimmy past it because it's right up against the wall. No in-room clocks or instructions for anything, because that would mess up the aesthetic I guess. If you want to call down to the front desk to ask about anything, you have to push a button on the phone that says "mission station" and hope it's a help line rather than a joke. I will say that all of the staff I encountered during my stay were super helpful and warm - but I do feel like they spend 95% of their time explaining very basic things to guests because it's not intuitive at all, or fixing the water temperature.

Parking $60 per night which I think is ridiculous considering we’re paying for a room and they know just about everywhere we travel in the city we had to pay for parking. $100 per night incidental fee but they claim it’s a safety net for spending at the hotel. The staff not being in place Manager was rude but I will say he apologized. Bar area and restaurant sit down area were a privilege. Coffee machine being down and when they were working you had to rig it to get the coffee out. It’s like if you’re not spending extra money, you get treated like you’re not valued. The rooms are already expensive and everyone who stays should get treated the same. Pool closed the whole time until we were checking out we heard it opened. We only stayed at this hotel because of the pool videos we seen online. This was due to air quality so I can’t fault the hotel but this was disappointing for us. They charge me for the room in the beginning with the daily incidental fee but at checkout they recharged my card instead of using the funds from the original charge and crediting me the difference. They reversed the original funds which will take a few days to credit to my account.

My stay at YOTEL Washington DC was unfortunately very disappointing. The front-desk staff were consistently unfriendly, arrogant, and often condescending toward guests. At times it felt as if I had to apologize simply for checking in and paying for the room. Service that should be professional and welcoming in this price range was absent; questions were answered curtly and requests were not taken seriously. It may also reflect wider changes in Washington over the past 18 months — the city’s atmosphere and visitor mix seem to have shifted, which can affect service and hospitality at some properties. Overall, the reception experience left a strong negative impression, and I cannot recommend this hotel based on my visit.