The Madison Hotel

I thoroughly enjoyed the hotel and dining experience onsite. The food was tasty and the service was superb. Abdul stood out as wonderfully pleasant and remembered me joyfully, which made me feel quite welcomed. I’d definitely return. A great stay for a great value and great service.

I really like this hotel to escape into the city, easily accessible by metro a few blocks away. The added destination fee gets confusing as it has and has not been charged on various trips. I usually score an upgrade due to status. I’ve had many dinners in the lady Madison and had the pleasure of have Abdul be my server. Very friendly and accommodating fellow. I look for him when I dine in.

Had fantastic service at the hotel restaurant. Came for a holiday weekend with my wife and Abdul at Lady Madison made sure that she had a memorable night.

Room was ok, street noise was too loud. There is also a hidden $30 fee per night, which caught me off guard. The restaurant was good though and reasonably priced. Abdul provided great service.

Customer service was the worst at this hotel than any other hotel I have stayed at. I was supposed to receive a destination credit for two days for two of the rooms I booked. When I checked out, I did not receive the credit even though I was told that it went through. I talked to the customer service desk and they said they took care of the charges even though they didn’t. I called the hotel after the charges went through and they said they would look into it but they didn’t. I called again and they told me it was my fault. I didn’t read the fine print that it was per day and I didn’t use it on the first day and only use it on the second day so I had forfeited all of my credit from the first day. I told them I was extremely unhappy about that because it was not relayed to me at any time I had spoken to customer service over my stay and even after and they gave me an attitude about it and said it was my fault and they’re not gonna change anything about it. So they have lost a customer who Paid Almost $1000 total for two days over a $30 credit. I will be never staying at this hotel again the next time I am in DC, which is often.