Le Meridien Washington, D.C., The Madison

We only came to eat at Lady Madison, but hands down was the best service ever received from a server. Abdul was kind, funny, and friendly in his approach. He was thoughtful in his recommendations and genuinely cared about the service he provided. We would return just to see Abdul!

Fun atmosphere and great cocktails. The crab cakes were excellent!! The best part was our server Abdul....great suggestions and friendly! Worth coming back just for him.

I would not feel safe staying here. Someone entered my parents’ room in the middle of the night, turned the lights on, and fled the moment they woke up — leaving the door open. My father checked the corridor immediately. No one. After 3 days and constant ask, we were told it was a bellman, a bellman that would enter an occupied room at 12:30am, fled without a word, leaving lights on and door open, and disappear without a trace. I do not find that answer credible, and the hotel showed no urgency or interest in investigating it. On top of this: every compensation offered was later denied by management. Credits confirmed at check-in had to be fought for at checkout. The room went uncleaned and we had to request basic housekeeping. Not a single apology from management throughout. Zero communication. Zero accountability. Safety concern. Stay away.

Good location. The atmosphere is relaxed. The rooms are clean. The conference rooms are adequate. That's 100% of the good part. Here's why I won't start here again, particularly at these rates: 1. Bar is pricey but drinks are terrible. No mixologist, just someone with a bunch of sugary mixes. 2. No room service. If you get back late and want a bottle of water, you'll need to find an open store in the neighborhood. 3. No in-room water, coffee, or refrigerator. The room is not as well-equipped as an Embassy Suites room at 1/2 the price. 4. Housekeeping is hit or miss. Maybe they clean your room, maybe they don't. If you stop by the front desk and specifically tell them you're give for the day, that seems to increase your odds. 5. The food in their dining area is regrettable. Watery eggs in the morning. Cold entrees later. We had much better breakfast at the nearby Jefferson Hotel's Greenhouse Restaurant. Le Meridien was great chain of hotels back in the Air France days, but now that it's just another generic, Marriott also-ran with nothing to recommend itself, is suggest nearly any other hotel in the area. If you're going to stay in a room worse than a La Quinta, then pay no more than La Quinta rates. If you're going to pay for a more upscale experience, seek it elsewhere.

Abdul was very pleasant and engaging. We will be back.