The St. Regis Washington DC

We stayed here for a family Event and hoped to see some sights during our downtime. The location truly couldn’t be more convenient—you don’t need a car. You can walk a few steps to the White House, museums, and just about everything else. I was also very impressed with the service even before we arrived. When I booked the room, Marriott’s website was giving me trouble with applying a certificate. Elizabeth Brogan at the hotel personally stepped in and sent a letter to Bonvoy CR to get the issue resolved. That is above and beyond service; many hotels would simply claim their hands are tied. I would also like to recognize Derik at check-in and the manager, Katrina. There was some confusion with a room change that caused us difficulty, and Derik and his colleague, Ahmed, advocated on our behalf. Katrina then stepped in and was extremely accommodating and helpful. She essentially said, “What can I do to make everything right?”—and then she did exactly that. Maybe this should be expected from a manager at a luxury hotel looking after an elite-status guest, but still appreciated. I didn’t have time to use many of the hotel’s amenities, but the lobby is very nice, and the elite breakfast benefit was excellent. It’s not a buffet—you order from the menu—and it was comparable to the Hay-Adams just a few doors down.

The St. Regis Washington, DC, a crown jewel of the brand, is a luxury haven that pairs extraordinary service with an indelible sense of place. From its location to its recently renovated nearly century-old structure, the hotel offers a welcoming and intimate atmosphere. The staff at every level is welcoming, attentive, and anticipates guests’ needs and preferences, making it feel like coming home. The hotel’s leadership invests in cultivating hospitality leaders at the top of the industry, which is evident in the familiar faces you’ll encounter year over year. This retention of talent speaks to the culture of the organization, and The St. Regis Washington, DC, is undoubtedly doing something right! The lobby is inviting and intimate, and one of the hottest bars in town. The Mediterranean influence of the restaurant consistently delivers great food and friendly service. The refined renovations have transformed the hotel into a destination within a destination. Major kudos to their front office lead, Katelyn, for their continuous refinements! This place offers a perfect blend of socializing, relaxation, work, and sightseeing, catering to all your needs!

Well, let me start off by saying I called the Hotel in advance to see if a room type that we had on 2 other occasions was available 23 Nov. 25. Had the pleasure of speaking to Deborah, who had kindly given my number to a staff member here to return my call . Well 2 days later, I spoke with Deborah again, and she was shocked that the call had not be returned (I was not). So we have decided to cancel our upcoming stay. No need stay at a place that does not respect it's Titanium customers. My first call, I waited was over 4 hours. I understood that the front desk gets busy. So I called back, and was told to give it another hour or 2. To no prevail. I even waited 48 hours. Disappointing! So sad because everything went well the first 2 stays.

Really really disappointing stay at the St Regis bearing in mind it used to be my absolute favourite go to hotel brand under the Starwood umbrella. Unfortunately it seems to have lost its lustre since becoming part of Marriott especially the American ones for some reason. So I’m writing this is a great advocate of Marriott overall, with 17 years loyalty, the highest level Bonvoy status and almost 2000 nights staying with the brand. We have stayed in 10 or 12 St Regis hotels in numerous countries over the years and have always felt special and always looked after. Not on this occasion. The guy who checked us in (Syed Hamid) really showed no interest in helping us finding an upgraded room and it was very much “the computer says no” mentality and got somewhat annoyed when we asked to speak to someone more senior. Part of being loyal to Marriott means you are entitled to select suite upgrades (subject to availability upon arrival). We could see suites were available for the first night of our 2 night stay but they wouldn’t give it to us as it wasn’t available the second night. What stupidity is this? We were happy to move back to a more basic room the second night but as this whole road trip was to celebrate my partners 52nd birthday, surely the hotel were keen to please us? It seems this particular St Regis has no understanding of the Bonvoy programme and despite having suites available would prefer to keep them empty rather than allow loyal members like us have them - even if only for one night. Really beggars belief bearing in mind the hundreds of thousands of pounds we have have spent with SPG / Marriott over the past 17 years or so!! Anyway no one was listening and for this general apathy and disinterest I’m giving 1 star. For anyone that’s interested the hotel is overpriced, the food ok and the rooms smallish and lacking in character. To really finish is off we asked for late checkout at 4pm as we had a night flight back to London. We spent the day walking around and exploring but upon getting back to the hotel before 4pm, we found the whole 8th floor had been rented out but no one bothered to tell the morose security guard who greeted us on the 8th floor with “you are on the wrong floor”! After telling him in no uncertain way, we had the wrong floor and were going to collect our bags, he followed closely behind us making us feel like criminals!! This to me is really poor management and surely someone should have been aware we were still staying on the floor rather than made to feel like we shouldn’t be there. Not the sort of service I appreciate. I believe that hotels like this one are no longer interested in loyal Marriott members and make more revenue from renting out ballrooms and holding money making events. Don’t recommend just for the total disregard and being so unhelpful. Won’t be back.

5 Star Stay Location: outstanding. 1 block from White House & Mall. Starbucks less than a block away opens 5am. Check in: Doormen and front desk made check in fast and friendly. They managed to get me a room for noon early arrival despite being full night prior. Room: recently renovated 2nd floor. My room 222 faced K Street to north. Very quiet- great night’s sleep. Well laid out with large & smaller closet, 2 luggage racks. Plenty of electrical outlets. Large room safe. Comfortable desk and chair. Great lighting. New Italian coffee maker. Bathroom was small – very limited counter space, but with large walk-in shower, all the amenities including electric bidet, and mini fridge. Shower pressure was very low- sometimes wonder if water-saver engineers realize showers could be twice as fast with better flow. Housekeeping did a terrific job- room was spotless and well stocked with water, coffee cartridges. Alhambra Restaurant for dinner: food, service, ambience all 5 star. Check out: fast, friendly, and bill was accurate.