The location is good. Not exactly in the heart of Georgetown, it’s about 15 minutes walk. Same goes for the main attractions such as Lincoln memorial, that was about 25 minutes walk. Front desk is very friendly. The lobby is nice and large with lots of seats. The room is very spacious , we had a king bed room on the second floor. But the room is very dated. The carpet had lots of stains. The shower head drips and looks like it should be replaced. Molding around the room could be clean a little better. Overall, have lots of potential to be great but need a refresh. With fees, it’s over $300 a night on a Wednesday night, with that price, not even complimentary water in the room. A bottle of water was $10!

Lovely stay and first time I have used a valet service. It was all smoothly arranged by the hotel and Rafika bought our car back very efficiently when we were ready to leave. Finally the suite was large for a city centre hotel and very well located for a full tour of the city.

Hotel staff was very pleasant, helpful and quick to respond to our needs. Mohammad, the doorman was especially helpful. We’ve stayed here over the years when in town for work and appreciate the consistency in quality service and hospitality.

We made several bookings at the Melrose for a company function. The hotel was very nice and the rooms were comfortable. The administrative side, however, was a disaster. We were promised by the Reservation staff that we would not be paying the Historic Fee. I asked for written confirmation of that promise, and they said they would have the hotel send it. It never arrived and we all paid the fee in our room charges. I asked for all room charges to go on our company cc, and every one of us was charged either an incidental fee or the full amount on our private cards. A very helpful young man on the front desk (Geo) tried to help, but was only able to change some of the charges over to our card due to time constraints. I would not hesitate to stay here again if only I could be sure the administrative side would go as promised. Please also be aware that it is a "cashless" hotel, and you cannot get change at the front desk for tips although they force tippable services on you, such as the valet not allowing you to take your own bag up to your room.

Very nice hotel. The staff were very accommodating, particularly Rafika, who helped us check in, got our car whenever we needed, and—with her warmth, friendliness and enthusiasm—made our stay a delight. We would definitely stay here again.