Ocean House

The Ocean House has always been one of our favorite places. Spectacular does not do it justice. Tonight, we had dinner on the terrace and had the absolute pleasure of being served by manager, Thomas, and his staff. Thomas was beyond friendly and attentive. I don't think I have ever encountered better service, and we have been to many a five star hotel and restaurant.

My wife and I wanted to to go to the New England Area. We selected the Ocean House based on its high ratings. It was everything we expected and more. The hotel itself is so grand and elegant, a step back into time with all the modern amenities. From the moment you walk in the staff makes you feel special. Everything was top notch and well worth the money spent. The staff is the most accommodating I have ever experienced. (we travel frequently) Sitting at the Secret Garden over looking the coast line is surreal. Like a post card. We attending the Lobster Dinner on the beach Friday Night and The Ho Down at their sister property on Saturday. Fantastic. I have stayed at hotels that provide you a hotel car to drop you off within a certain radius of the hotel for dinner. The Ocean House allows you to take out a Mercedes. We used this service one day and put the top down and drove to Newport to sight see and look at all the mansions of the industrial age. I asked Devon (always smiling) where I could gas it up prior to returning the car and he informed me it me that is was not required. I had to ask twice as I was shocked. The Ocean House and its staff are truly special. I highly recommend making it a Must Do. We have already booked a return visit for next summer to escape the Arizona heat.

I had been excited to come here for a long time - beautiful setting. I had breakfast on the terrace and was treated so poorly, I waited for 30 minutes to be served while people around me were asked their order and given water. I was offered the only spot that wasn't covered by shade, being told that it was the only one open, but certainly that wasn't the case, as I could see so with my own eyes. The food was expensive but not very good. I didn't understand why this happened, but it made me feel small and not valued. I won't return.

I was visiting with a friend who is a frequent client at Ocean Hill. This trip, however, was different from all others. Started with a late check-in, an unwelcome rodent in the room, and a 45 minute wait in the restaurant without being acknowledged. Each of these situations was met with poor customer service, which was very surprising. I would have thought they would have handled these situations with more understanding and class. I'm sad to say that neither of us will be returning. Perhaps the staff - management included - would benefit from customer service training.

We had a nice room with a large terrace overlooking the croquet lawn and the beach / Atlantic Ocean. Nothing to complain about there. When we checked in we were asked at what time we wanted the room serviced and also the turndown service , however during the first couple of days during our stay the times we selected were not adhered to. Do not ask guests unless the system is in place to keep to their requests please. There were a couple of other minor hiccups during our stay - nothing major but the iron did not work and when we checked in latish one evening and requested a booking in The Bistro Restaurant for some 45 minutes later which was confirmed when we turned up the only table offered was a hightop in the middle of two other hightop tables where the proximity was quite ridiculous.!! This was turned down and after making a certain amount of fuss we were given a table in the Members Dining Room which was very pleasant and the room was a great improvement when compared to The Bistro restaurant. Surely a 5 star hotel such as Ocean House MUST be a position to provide dinner to all of its guests under all circumstances even if this means turning down some outside guests.!! The only other negative comment concerns the valet parking which is somewhat chaotic - either having to wait to long for ones vehicle or being blocked in whilst arriving or departing guests are dealt with. Nevertheless we enjoyed our stay at the hotel but there is certainly some room for improvements when the hotel is very busy and full.