The London West Hollywood

It was our first time in California, and I am so glad we picked The London. Our stay was amazing and the staff was wonderful. We were in the middle of a beautiful area, and I will definitely stay there again.

We booked this hotel to celebrate our 20th wedding anniversary and travelled all the way from London, UK, expecting a memorable stay. Despite informing the hotel months in advance that we were celebrating our anniversary, there was not even a simple note or gesture to acknowledge the occasion. It was disappointing, especially from a 5-star hotel. To make matters worse, there was severe noise from emergency roadworks caused by an unforeseen sinkhole outside the hotel. The work continued 24 hours a day throughout our entire three-night stay, significantly disrupting our sleep. While we understand that the roadworks were beyond the hotel's control, it was disappointing that no compensation or goodwill gesture was offered despite the considerable inconvenience. The hotel failed to notify us about this significant disturbing noise so that we have an option to book another hotel. This is not the level of service we expect from a 5-star hotel. We are checking out today with a very bitter impression and regret choosing this hotel for such an important milestone. Unfortunately, what should have been a special anniversary celebration turned into a deeply disappointing experience. If you'd like, I can also make it more concise for Google Reviews or more formal for a complaint to the hotel's management.

Location was good. Very hot, rancid smell for the atmosphere. Rooms are fairly big. Dirty hotel carpet, very dirty. Not worth the price. Very rude bellman aggressively throwing my box into the room. Overall, 2/10. Save your money and go elsewhere. Had high expectations, just very disappointing and rude bellman. We just arrived, and the man is throwing my box and handling it very aggressively. On the first day.

I got several travel agencies and The London is and will be our choice in West Hollywood, great great staff and nice spacious rooms, you feel home at London. I would like to give all staff the honorary for exceptional service but remember a few names unfortunately, Raquel in the restaurant a sunshine, Juan and all other colleagues, Matthew, Richard, Andres and all others at the door, Will in the reception but as mentioned ALL staff at London are great!

I went for a staycation and was thrilled with my experience at The London. Everyone was incredibly helpful and friendly, the room was impeccable with a killer view of ALL of LA (I was in the Crown suite, 8th floor). There's a charming gift shop called Bailey Wick, too!