The London West Hollywood

I just returned from a one night stay at The London. While the staff is very gracious and I'm sure the property was top notch some time ago, it unfortunately did not impress at all. The hotel is tired, unkept and feels very year "2001". Room was decent but dark. I was upgraded to a vista suite meaning a superior view however direct view looked onto a hotel vent and one would have to creak their head to the left for a view of the Hollywood hills. Drain in sink did not work and I was woken by knocking from housekeeping at 8:30a on day of check out (I had a guaranteed 4p late check out from Amex Platinum). Not sure why housekeeping was necessary that early in the am on day of checkout. The pool was the worst part. Rusty umbrellas, cigarette butts. Tiny towels. Deck around pool was extremely slippery and posed a serious hazard. The fake grass that the lounge chairs were on was stained white from chlorine. Also felt slimy for some reason? Pool was not heated and was ice cold. The general manager was a gentleman and did offer a substantial credit to me for the inconveniences. That said, I would not stay at this hotel again. Especially for $550/night. Too many other premier options in the area to choose from.

A really good light lunch at LondonWeho. Having just arrived from a 4 hour drive from Yosemite, lunch was calling. Loudly. Michel accommodated us brilliantly. No request was too much and do we make them; chilly flakes by our 11 year old.... 😳 nothing was a problem. Good fantastic all very happy. Now for the rooftop pool. ���

This being our first time at the London West Hollywood, I must they have made a name for themselves with impeccable service from the doormen to housekeeping staff. When we arrived we met with Kenny and Sheila at the Front desk, two amazing souls that were very patient and diligent in getting us settled for our week's stay. Then there is Seth and Sarah the Concierges, whom were so kind in helping us with restaurants and tickets for events for kids. Todd was a wealth of information when we said we wanted to go to the beach, he hooked us up and that was truly amazing to visit Annenberg Beach in Santa Monica and eat at The Lobster. Last but not least Karim, my fave wait staff at the bar and of course Sebastin from dining. The location is great, centrally located to great restaurants, cafes and points of interest, very accessible. My only drawback is the hotel's WiFi not much better than that of Starbucks.

This is my first time staying at this gorgeous hotel with such spacious rooms! I especially enjoyed the room service!! A young man named Jonathan delivered my food and was very professional, welcoming and made sure I received everything I ordered! His service and care was above and beyond and I would recommend this hotel to any of my friends and family especially with my experience with their excellent staff and equally excellent food!

I was going to book a hotel in Beverly Hills, but decided to try this hotel for our family. Large suite for kids and wonderful staff! Sebastian in room service was over the top amazing. Roof top pool was a huge hit ! Great place for families wanting luxury space!!!