The London West Hollywood

I got several travel agencies and The London is and will be our choice in West Hollywood, great great staff and nice spacious rooms, you feel home at London. I would like to give all staff the honorary for exceptional service but remember a few names unfortunately, Raquel in the restaurant a sunshine, Juan and all other colleagues, Matthew, Richard, Andres and all others at the door, Will in the reception but as mentioned ALL staff at London are great!

I went for a staycation and was thrilled with my experience at The London. Everyone was incredibly helpful and friendly, the room was impeccable with a killer view of ALL of LA (I was in the Crown suite, 8th floor). There's a charming gift shop called Bailey Wick, too!

This hotel had so much potential but missed the ball on so many fronts. It seems like it tried but gave up on the final details. I should start by saying the positives which is that their beds were comfy and anytime we asked for something to come up, they did it right away. So that part was great. But many other items, there wasn't enough consideration paid. For example, they had chairs around the desks in the room. But the material and cover of the chairs make them impossible to use because you keep sliding off of it. Or they have balconies, but they are unusable because the railing is so low that it feels very scary to get on it. They had coffee at the front desk in the morning; but it was ice cold and I had to ask them twice to heat it back up. They have a huge bathroom, but it has no chairs or tables to put things on. And of course my least favorite thing in a hotel: Bar soaps. Why not give liquid soap at the sink? It has a pool, but it smelled funky. We ordered food at the poolside, but when we checked on it half hour later, they said they'd forgotten to ring it up. There were 6 people working at the valet (very nice) but when we asked them how to get to Melrose Place, they had no idea where that is. Either way, I feel the hotel just needs to give a bit more consideration to the customer journey and experience.

Truly fabulous experience. Nicest hotel staff ever. Location, rooms, food, drinks all outstanding. Rooftop pool and restaurant/bar was outstanding. The view makes it sing.

This is a Beautiful hotel with IMPECCABLE service and staff. Highly recommended. Rooms are beautiful, especially the bathroom. I will return.