Four Seasons Resort and Residences Whistler

Great location, literally 10 minutes walk from Whistler Village Centre and the Gondola, Bars and Restaurants. First impression, cosy looking hotel with wilderness lodge/chalet style hotel with lots of stone walls, wooden beams and fireplaces/fire pits. Check in was quick, easy and efficient. Rooms were modern, clean and spacious and with a great air con system. Service and staff was excellent, every member of staff was courteous, helpful and couldn’t do enough for you. When it comes to amenities, you’ll find several high quality bars and restaurants, both inside and outside. Good size heated swimming pool and multiple hot tubs. The gym was a great size, well stocked and a high quality spa. In house electric mountain bikes are available for hire at no cost. All in all, Four Seasons Whistler is a really pleasant, top quality hotel that I’d recommend for anyone looking for an adventurous holiday with warm luxury accommodation.

The location is beautiful! Our stay was immediately disrupted by being checked into a room that was NOT clean! After traveling more than 6 hours to the destination, arriving to a an unkept room, being moved after midnight, was only the beginning. After dining in the restaurant for breakfast the next day, we returned to our room hoping to catch a nap before afternoon activities, only to find that our keys had been cancelled. Resolved rather quickly, which was nice. The icing on the cake…concierge sold us on the salmon bake jeep tour for a couples excursion. We were excited to explore and celebrate our friend’s birthday. The excursion was cancelled 3 hours before our scheduled arrival time. Not for weather, but apparently, the wilderness company has an 8 person requirement to breakeven. We totally understand the economics. However, the concierge never shared this ahead of booking and spent ample time explaining how bad the jeep glacier tour was by comparison. So when the wilderness company offered the exact tour as a replacement, we definitely didn’t see that as a viable option. We should’ve stayed at Fairmont Chateau Whistler. This place wasn’t worth the money, missed service expectations, and the patio over hangs are filthy.

If you visit Vancouver I would take a few days to experience Whistler, it's about an hour and a half drive. This hotel is beautiful - very calm with trendy art pieces mixed in with traditional leather and wood furniture. This place has such a calming atmosphere and is just what you need after a long flight to wind down. Rooms are spacious - bed was comfy - fully stocked toiletries for the bath room. Outdoor sitting area - TV and gas fire if needed. fully stocked fridge - tea and coffee making facilities - Valet parking - Spa - outside pool with bar - 2 restaurants and an onsite cafe. Town is a short walk away but also has a free shuttle - I would suggest the Bear seeing tour and the peak to peak.

We had such a fantastic time at the Four Seasons Whistler. The staff were incredible - every single person we interacted with was friendly and chatty. Truly second to none. In particular, Toby at breakfast and Amelie in the restaurant/bar were both excellent - true assets to the team. Cannot recommend enough, worth every penny.

We chose to end our Canadian holiday at the Four Seasons, drawn by its reputation for luxury and first-class service. While there were certainly highlights, the overall experience did not consistently meet the high expectations that come with the brand. The Positives: • Accommodations: The room was beautiful, featuring a cozy fireplace, a comfortable sofa, a balcony, and a spacious, inviting bed. • Service Highlights: The check-in process was excellent; the front desk agent was professional, welcoming, and thorough in explaining the hotel’s amenities. Additionally, the housekeeping team’s turndown service was wonderful, especially in how they handled our sofa bed setup each evening. • Dining: The restaurant staff were exceptionally friendly. A special shout-out to Megan, who provided fantastic service during breakfast; she was patient and kind with our children. The food quality was high, which we appreciated. Areas for Improvement: • Arrival Experience: Upon arrival, the "Valet Only" policy ($58/night plus tax) felt exclusionary. We felt completely ignored by the valet team while other guests were prioritized, eventually forcing us to unload our own vehicle. • Facility Maintenance: The pool area, while looking spectacular in online photos, was disappointing in person. The surrounding deck is cracked, dirty, and uneven, and the pool tiling is discolored and rough. It simply does not reflect a five-star standard. • Service Consistency: The valet team’s performance consistently fell short of five-star expectations. Throughout our stay, we were rarely acknowledged or greeted while waiting for the shuttle, and there was a noticeable sense of favoritism toward certain guests. • Dining Policy: While we understand premium pricing, the automatic 18% gratuity surcharge for parties of six (including children) feels excessive. It removes the voluntary nature of tipping and diminishes the incentive for staff to go above and beyond. Conclusion: While we are glad to have experienced the Four Seasons, we likely would not return. We believe there are other properties that offer a more consistent, guest-focused experience at this price point.