The Opus Westchester, Autograph Collection

Been coming to this hotel for years, they have a lot of great staff from the front door to the front desk. The rooms are beautiful-Converted Ritz Carlton. This has also helped them to keep much of a 5 star hotel staff together. Nice gym and I’m sure some can greatly enjoy the indoor pool. They have quite a few suites so it’s possible to get upgrades-these are very nice. Also a great location to walk to anything in white plains or the train for a quick ride to city. Now for the negative- This hotel continues to devalue their service approach-they have now added a destination fee-it is unclear what this pays for as a spa credit is listed but when you inquire the spa has different policies. In addition they have completely gutted their bar and room service offerings, this included eliminating their overpriced breakfast instead of lowering the price enough to serve more customer($12 coffee/no refill). Not sure what the status is for breakfast today. On my past 3-5 visits to the hotel the rooms are worn and it is beginning to show more. From broken fixtures and door locks to broken buttons on thermostat. (Have button system on doors, this has been inactive since 1-2 years after switch, only some rooms have dnd sign). The gym equipment is also falling apart and has seen zero changes in over 5 years. While I understand things will go downhill overtime it is evident the money they are charging their guests is not being reinvested to keep the property to a consistent level. I hope mgmt reads this and reconsiders their approach as the location and hard product of this hotel are great.

Had an excellent experience at the Opus Westchester County hotes. Vanessa, who checked me in, was excellent. Through the Marriott BonVoy loyalty scheme, she gave me an upgrade to a suite, which was most welcome, after the long flight from London, and served me well for the entire week. Wonderful room with en suite and sitting room, surrounded by windows on three sides. Great time! Highly recommended!

For someone who has traveled the globe and stayed in countless hotels, I can honestly say nowhere have I felt as welcomed and at home as I do at Opus Westchester. The reason is simple: exceptional service management by Vanessa, Over the four years I’ve been coming here, Vanessa has redefined what exceptional customer service looks like. She greets every guest by name, remembers the small details that matter, and knows exactly what each of us appreciates in our rooms. She doesn’t just accommodate requests, she anticipates them, thoughtfully rearranging and personalizing each stay so it feels uniquely ours. What sets Vanessa apart is the genuine warmth and care she brings to her work. In an industry where guests are often just a room number, she makes you feel like family. Her attention to detail, her memory for personal preferences, and her ability to make every visit feel special are truly rare qualities. Opus Westchester is a beautiful property, but it’s Vanessa who transforms it from a hotel into a home. She is the heart of this place, and I cannot recommend her or this property highly enough. Thank you, Vanessa, for four years of unmatched hospitality.

Spent wonderful few days! Room was spectacular great amenities space windows - indoor pool is relatively large sunlit and clean - spa luxurious and inviting A+ treatment - breakfast excellent - Hassna at front desk so welcoming and gracious - restaurants nearby also fabulous. We even took a memorable nature walk along the Hudson River tranquil and gorgeous path. We will return!

⭐⭐⭐⭐⭐ The Opus Westchester, Autograph Collection From the moment we walked in, The Opus Westchester delivered exactly what you’d hope for from a property in the Autograph Collection. Thoughtful design, an atmosphere that feels both polished and welcoming, and a level of service that actually lives up to the five-star designation. The property itself is stunning. The lobby sets an immediate tone of sophistication without feeling cold, the rooms were immaculate and well-appointed, and the whole experience felt curated rather than cookie-cutter. But the real standout of our stay was Vanessa at the front desk. We were traveling from out of state with our kids, our son is heading to university nearby so this trip was a big deal for our family, and Vanessa made it feel special in a way we honestly didn’t expect. She was so thoughtful and warm with the kids, the kind of genuine care you simply can’t train someone to have. She made all of us feel truly welcome, not just like another check-in, and handled everything with a calm professionalism that reminded us why we’ve been loyal Bonvoy members for as long as we have. Marriott, please recognize this woman. As long-standing Bonvoy members who have stayed at properties across the portfolio, we know exceptional service when we experience it. Vanessa is exactly the kind of person who defines a brand. We will be back every time we visit our son and honestly, she’s a big part of why. Highly recommend The Opus Westchester, especially for families visiting the area.​​​​​​​​​​​​​​​​