The Opus Westchester, Autograph Collection

I’ve been staying at this hotel almost every week for three years. Over the last 6-9 months it has really lost its edge, culminating with the closure of the only bar and restaurant last week. The in room amenities are better at a Springhill Suites, and the peeling paint and garbage on the corridor floors makes me sad that this beautiful hotel has allowed standards to slip so much. Until leadership can get it back on track, I’d recommend the Residence Inn around the corner or the recently refurbished Sonesta. I would have rated it one star but for the exceptionally helpful and friendly front desk (particularly Vanessa) and sales staff.

The room had the previous occupant's dirty food tray right outside the door. It was there from 4pm through the night. We called 4 times and I went to the desk in person to request someone to take it. It's disgusting and unacceptable to have someone else's leftover food scraps outside my door.

Sitting high on a hill in White Plains this old Ritz Carlton still has an impressive position. Now an Opus Hotel, one of Marriotts Autograph collection. the interior of this hotel is very tired and in dire need of a major renovation. Chipped and old style furniture is the norm both in the guest rooms and common areas. The breakfast room is ruled by a single surly waiter who can’t wait for the daily 11am closing. Our elevator button was broken so each morning we had to go up in order to go down! There was debris on our elevator lobby floor for our four day stay. This hotel is very poorly managed for an Autograph hotel and lacks direction. If I had to provide a description I would say the Opus is now an expensive Holiday Inn.

Stayed here 10 days for an extended business trip. The location is excellent as it is in downtown White Plains: lots of restaurants (with different types of cuisine) within easy walking distance, as well as shopping center, drug store, movie theater, etc. The room is spacious, and the bed is comfortable. There is a nice pool which I used daily for lap swimming. There were also gym and spa which I did not use. The minuses are more in the areas of service and thoughtful designs. My pre-arrival bedding requests (firm pillow and light blanket) was neither acknowledged nor honored upon arrival. They never did provide a firm pillow: just a soft foam pillow. Even though they have pool and spa, there are no bathrobes in the room for walking to these amenities. The hand-held shower handle is too heavy for its holder, so it doesn't stay in: you have to hold it in your hand if you choose to use it. There is no night light. During my stay, the WiFi went out for 24 hour. There was no announcement (e.g. a sign at the front desk) or acknowledgment whatsoever. Finally, while I wouldn't yet describe the hotel as being "dated" in appearance, it's probably time to start planning for a renovation in a couple of years.

I booked and paid for a room for 3 people (Me, my wife and my daughter). They gave me a room with one double bed only. I went to the reception to ask for the room I had booked for 3 people and she told me that 3 people could sleep in the bed they gave me. If I wanted she could provide me with a cot with no extra charge as if I had paid for 2 people. They did not change me to a room with 2 double beds. I found it to be insane as they call themselves a 5 star hotel. I paid 1,340 dollars for two days stay with one double bed and a rolling cot. Discussing. No concierge were available to take my luggage’s and to open doors during our stay. A total scam for the price.