The Opus Westchester, Autograph Collection

Awesome experience! We were there for only one night but wished we could have been there longer. The room and huge bathroom were very clean with a soaking tub, toiletries, and included terry cloth bathrobes and slippers. The TV was on when we arrived and it had a welcome message with our name in it. Made us feel very welcome! The front desk gave us two $20 gift cards to the attached Red Horse Restaurant (also very good) which was greatly appreciated. Do need to use the valet parking which was an average price for nowadays. Would definitely recommend!

Spent 1 night here as a getaway for my wife and I using my annual CC bonus night. I had stayed here previously when it was the Ritz Carlton and will say that the hotel has declined since shifting to the Autograph Collection. Check-in was smooth and we were able to get into the room at 2:15, ahead of our planned spa treatments which was a nice touch. Though, I was a bit surprised when the check in attendant didnt mention my status. I think this may have been the first time in over a decade that I wasn't thanked for my loyalty to Marriott. They also didnt call out that there is a daily managers reception for platinums and golds, again a bit odd. The room was as booked and faced the front of the hotel. The bed was comfortable, but that is really where the positive elements of the hotel end. Since I was only staying for a single night, i didnt want to take time to address these items with the hotels, but it was little things that will make me choose a different hotel next time. Items the hotel needs to address: 1. The refrigerator was not cold. I had placed a few waters in the fridge as well as leftovers from dinner thinking i may enjoy them later. When I returned to the hotel after attending a show off property, the waters were still warm and food was beginning to smell. 2. The bathroom needs to work - There was only one outlet in the bathroom, and unfortunately it didnt work. My wife wound up blow drying her hair by the bed without the use of a mirror. Separately, the shower did not drain efficiently and when taking a shower, water began pooling in the tub. I don't think there is anything that grosses me out more than drain water. 3. There is massive construction happening across the street from the hotel, which woke me up right at 8am with loud thumping (looks like they are driving pillings into the ground). So much for sleeping in. Instead of a nice leisurely moment before heading home, we just decided to get the car and go home.

This hotel was built as a Ritz Carlton, but they converted it to a Motel 6. The only things they couldn’t destroy were the elegant marble bathrooms, but they did downgrade the upscale amenities. On a recent visit, I had to run the hot water for 20 minutes before it even became tepid. They replaced the elegant living room furniture with stuff that Rooms to Go wouldn't handle. For some reason, the TV remote controls rarely work. The lobby used to have eleganat furniture and a huge fireplace. All gone. I am forced to stay here often because my company refuses to change hotels, and there aren't any upscale hotels in Westchester County. Recently, the Opus instituted a "breakfast buffet" that includes fake scrambled eggs, nearly raw bacon, a toaster, some bagels, bottled orange juice, coffee, pastries and fruit. No newspapers. This barely meets the standards of the free breakfast at a Hampton Inn - except that the Opus charges $38.00 plus tip.

The hotel is wear and tear there's mices everywhere water bugs and please check your sheets they usually come sheet or stained overly priced with a racist GM if you're black or Hispanic don't stay in the hotel she doesn't like

Our stay at The Opus Westchester was exceptional. Pam and I also want to recognize Denes and Hassna at the front desk. Their gracious, cheerful welcome set a warm tone. They are incredibly professional, handling check-in with effortless efficiency. Their bright personalities and are a true asset to the hotel !