Sonesta White Plains

My business visit at the Sonesta White Plains July 31 to August 3, 2026 was an experience worth rating. As a flight attendant, I stay in hotels all over the world- and this is one which makes a guest feel like they are HOME. Impeccable service especially from the Food and Beverage director, Francesca- to the morning breakfast crew. (Did I mention the breakfast is phenomenal and both Frankie and Melvin will take care of you with 5 star service?!) CHEFS KISS!!

Be aware! You will pay +$300 a night for a room with no bed! After prepaying for TWO rooms we were offered a room with a small blue velvet couch. Don’t fall for their claim of a “Murphy bed”. This is false. If that wasn’t disappointing enough they also said that they could not credit us back for the unacceptable hospitality. Stay Away!!!!!

Excellent service in the restaurant for breakfast. The continental breakfast is a bargain given the discount included in the room rate. Particular commendation to Melvin, Carlos, and the rest of the restaurant personnel

WOW what an incredible visit our family had at the Sonesta White Plains property from June 12-June 17. My wife and I came back to the Sonesta White Plains and brought my 90 year old father and 88 year old mother to visit their great grandson for the first time. We had a fantastic experience back in February 2026 and that is why we returned again a few weeks ago. The staff is absolutely unbelievable led by operations manager Joel Perdomo and front desk manager Jacqui del Salto. What they do behind the curtain is something the hotel should be very proud of. All of the employees are very polite and responsive. I am sure I am missing some of the employees, however I would like to single out the following employees who went above and beyond the call of duty to make our visit so fantastic. Nico Ortiz, Bijou, Rosa, Taka, Dominique, Ramon, Alexis, Moises, Nisy and Katrina Pilon.. Also, the Whisk restaurant and food service people were amazing, led by manager Francesca and assistant manager Girish. The servers were extremely attentive and made all of our meals very enjoyable. The servers that took care of our family were Carlos, Billy, Joey and Radhaulz. The food was absolutely delicious and service was first rate. Our housekeeper Myriam also took wonderful care of us. My wife and I can't stop singing the praise of your property and the ENTIRE staff. We look forward to our next visit to the Sonesta White Plains.

I am frustrated with the situation A lot of people awaiting awaiting check in , they are not willing to do even paperwork till rooms are available I am afraid there will be a long line at 3 pm Quite a few events happening at this place. This is a busy place. They should at least do the paper work