The Greenbrier

The Greenbrier may have been a wonderful place back in the day, and brings a lot memories from the 50's and 60's but make no mistake about it... The Greenbrier of today is not a high end resort, is not a good vacation destination. Totally overpriced. Don't let the photos on the website trick you, this place is in desperatly need of a full renovation, exterior and interior. The exterior of the building and grounds are not well kept, the facade of the building needs restoration, and paint. For the interiors get ready for corridors with 10 coats of paint, smelly carpets, outdated lighting, and a lobby that feels like the bad renovation project from the 80's not the glamour of the 50's. Lobby is in the S level, not on the first floor, so it is dark and mushy, elevators take a long time to go 3 levels, totally outdated. Rooms, are outdated, old furniture, old carpets, and the curtains are from the last century. No blackouts, and some of the windows have no blinds of any kind, so get ready to up early in the morning. Bathrooms have outdated lighting, toilets, and fixtures are old. Rooms need full updates. The pool, oh my god the pool....my 7 year old who loves the water didn't go in.. The pool is old, cold and dark, feels like a horror movie from the 60's. Please for the love of Pete fix this pool. No options for lunch, there are three restaurants at the facility, none of them remarkable. But only one of them offers service for lunch. Burgers, chicken tenders, the basics, your other option, buy a sandwich from the girt shop, I asked the management of the Greenbrier, is this what resort is supposed to be? Offering a descent lunch should be a given at this place, but is not. My advice, go have lunch outside of the resort. Movie theater... no availability to buy drinks, popcorn, or a hot dog, nobody greeting you at the entrance, just a large cold theater where staff walks in and plays a DVD movie. My kids walked away looking for pop corn. Falconry, be aware they charge me $425 dollars for 2 people for 90 min of slitting to a person talk about Falconry, and show 3 birds. The activity is fun, except when you get the bill. This should be a 100 activity for 2. The activity is priced as if you were at a resort in Bali... One good highlight on this, breakfast was very good, good service and friendly staff. Avoid this place at all cost, unless they cut fees in half

We had a wonderful time at the Greenbrier. It has so much history and charm, we loved exploring it all. We want to say a special thank you to Ragan who helped us make a special accommodation. She was so kind and helpful. She is an asset to the Greenbrier.

We had a lovely 2 night stay recently at the Greenbrier. The food and service was excellent, and we were charmed -- as always -- by the whimsical interiors. This is a one of a kind American resort. I love it. The champagne at check in was delightful! I have traveled to five star resorts all over the world but the Greenbrier has always held a special place in my heart. That being said, the Justice family needs to do more to keep this grand dame of a hotel up to snuff. It is unclear where historic preservation fee is going, so that makes it frustrating to see on bill. I hope improvements to facilities are made.

It's fine. Southern stuffy. Decor is (intentionally) 1930s (?)- super floral, bright. My mother in law loved it 50 years ago; I find it a bit much. Our room is very large and comfortable, and our windows look out on... the flat roof. Staff is very friendly. Self parking can be quite a hike from the entrance. Food and activities are all very pricey, and we didn't find the food to be particularly good at the 3 places we tried. Not mad that we came here for 2 nights, but wouldn't come back.

Spent 3 nights and it was the biggest waste of money in my life! Facility is falling apart, obviously the ownership doesn't care about current state, but lives on the laurels from 50 years ago, when was probably the last time it was renovated. No customer service from any staff members, astronomical prices and dilapidated facility. I should have stayed at Motel 6 for same experience and saved myself $3000! You have been warned......