The Greenbrier

We came to The Greenbrier on New Year’s Day 2026. The food/drinks were fantastic ;however, my spirits were crushed at the Casino(yes!! The casino). Apparently, you must be dressed to the nines to throw away money there. My husband was in a nice sweater and I was in a two piece set with sparkles as it was New Year’s Day. A fun day. The doorman felt it necessary to diss my outfit AFTER he had already turned us away for no jacket on my husband. I cried when I returned to our room. It’s a shame as we had high hopes in bringing two sides of our families back in July for our family reunion. Our visit was a recon visit of sorts. We are families of multiple drs and lawyers, yet he made me feel trashy. I can’t ,in good conscience recommend this resort to our family members as a good candidate for future visits.

I was at The Greenbrier in July. I just found the names in my purse of the lovely people who made my experience so enjoyable. Teresa Lowe in the Gourmet Shop was a 10 plus. She helped us fix a birthday gift box for a friend that turned out beautifully. She was so nice to work with and had so much patience. Hamza was so helpful in Draper’s restaurant. He is an amazing young man and very helpful. There was a lovely older lady at the afternoon tea that has been there for a very long time and she was delightful as usual. It is so nice to see her when we come back to the Greenbrier.

Booked a Christmas package that said $100 resort credit and free breakfast each morning. Arrived and no greeting at all. Went in to check in and couldn’t find check in. Finally got someone to tell me in down the steps and to the left. Checked in and we had reserved a cottage. No help finding it. Drove around 10 minutes and finally located it. Not marked clearly at all. The drive up to our cottage was blocked off so had to drag all the luggage about a 100 yards and then up about 20 steps. No offer to help. Got in cottage and there’s an old pair of sweat pants just laying there. We had to check to make sure no one was there. Them found old leftover food in fridge. We brought it to managements attention and it was like “oh well, sorry”. We sat it outside door and was still there when we checked out 2 days later. Every time we wanted to go eat we had to call shuttle. Sometimes they showed up, sometimes they didn’t. Food and everything is already very high priced and then they add 10% Historical preservation fund on and another 20% gratuity (probably have to add it since service is bad). Got all the dinner reservations mixed up so had to just take what we could get. If you ask for help, just forget it. One person tells you one thing, another person tells you another. Then we check out and no $100 credit and we’ve been charged $128 each day for breakfast for 2. Cold eggs and Luke warm coffee. When we asked why we didn’t get the credit they stated “you didn’t book it so you’re not getting it. Just awful customer service. I got a better reception when I walked into the Loves Truck stop getting gas and the rest room was cleaner than our room. Wished I could’ve rated even worse but nothing lower than 1 star.

I’m sorry but we were sooooo disappointed w our meal on Christmas Eve at the Forum . A level below Olive garden in terms of food quality and service was sub-par w a sassy waitress w zero tact. It was bad. We aren’t complainers and we get staffing issues but it’s a bitter pill to pay 100 / pp w a bottle of wine that waitress had zero knowledge of an lad beyond basic food, they need to do better

Only reason I’m not giving a 5 star rating is: Mattresses were terrible. As much as the rates are you, would think you would have a comfy place to sleep. The bedding was lovely but mattresses need replacing. Resort did not have any Greenbrier Christmas ornaments. I was so looking forward to adding one to my collection of places I have traveled to. When I inquired, I was told they ran out before Thanksgiving! I would think they would keep enough in stock, year round, like many other resorts I’ve stayed at. On a positive note, the resort was decorated absolutely beautiful for the Christmas season. The employees were so kind and gracious.