The Greenbrier

Surpringly over rated. Even for a death in the family, informing them of a one day change (one day fewer stay) was charged since it was one day less than their outrageous 14 day change and cancelation policy, even for a full conference at their site. Worse the staff was downright abrupt and rude about it. Shocked and sad that its so poorly handled. I guess if you want golf or the casino, but avoid for business travel.

We just wrapped up a wonderful four-day trip to The Greenbrier. The property itself is gorgeous—both the interior decor and the expansive exterior grounds are immaculate. Highlights from our visit: Tours & History: The Cold War Bunker Tour was incredibly educational, and the President’s Library offers a fascinating deep dive into history. Activities & Dining: The pool was lovely, the food was consistently great, and pickleball was a huge hit with the whole family. Standout Service: The staff here truly excel. Everyone was 100% welcoming, attentive, and clearly proud of the resort's legacy. Extra thanks to Chris, our van driver, who was exceptionally friendly and gave us fantastic activity suggestions we wouldn't have thought of on our own. The Greenbrier team ensures you have everything you need for a perfect stay. Highly recommended!

A grand time, by all accounts I took one star off because in all 6 nights I never had a good night's sleep. The bed was uncomfortable, our room smelled bad, and the room's temperature and humidity were unstable. ASIDE FROM THAT, our trip was great! The room and bathroom of the deluxe suite were spacious and luxurious. Robes and slippers. I haven't seen resort or traveler photos that do the landscaping and pathways justice, it's fabulous, FABULOUS. There were hundreds of very positive moments with staff. Many long term and/or local and kind enough to answer questions, open doors, disappear trash, refill drinks.... excellent service. We played golf, rode horses, swam, and even learned to play croquet. ​I wanted to add how much we absolutely loved the room service. It was a highlight! We could order a pizza, salad, and onion rings and watch our favorite shows without having to worry about dining dress codes, which was so relaxing. Loved the banana split from Draper's. Also, a great tip: bring a blanket to enjoy time on the lawn under the trees. It's lovely. I wish souvenir shopping for the recreational activities were better.

First time stay at the Greenbrier. It is a very unique experience.I had a bit of a rocky start with room access/being sent to rooms multiple times that were occupied. Front desk workers just opened the door on those guests changing. Highly unprofessional. HOWEVER... The whole trip became a 5star true luxury experience all thanks to the amazing service we got from Kay at the pool and later at Slammin Sammy's. Talk about a hard worker on a double shift! Kay's level of service, friendliess, and going above and beyond for our group will be the memories we take away from this trip. Kay is truly an asset to the Greenbrier, and compared to other servers at higher end venues on site he was hands down the best experience we had during our stay.

Great amenities, elegant decor, Southern Hotel. Dorthy Draper motif similar to the grand hotel in Michigan revised by Carlton Varney.. Please avoid the following restaurant's: the forum with poorly crafted “fake” Italian cuisine. Also avoid main dining area in Sneads as these people are lost. Actually nothing I can say positive about either venue. Main dining room and Prime 44 for dinner are great and well managed. Breakfast buffet in main dining room is also top-notch.: Great golf with limited pro shop! Enjoy