The Greenbrier

As soon as you walk up to the property you are treated like royalty. And it honestly doesn’t seem like it is fake, but very genuine. We had a weekend of great meals and we ate at several restaurants. We took long hikes around the gorgeous property. Every staff member we talked with was cheerful, and wonderful. Our room was large with adequate space to sit and read. The entire weekend was pretty close to perfect. The cost was a bit high, with extra fees like 20% gratuity and historical fees, but we did not mind since the weekend was so wonderful. Great staff, great place to relax, we will be back!

I stayed here for a wedding in May. The overall experience was quite good - however, I did have higher expectations in terms of room quality, food, and attention to detail. It’s obvious the geographical location of the resort is stunning - as is the timeless historical aspect of the estate. However the rooms and public areas do need to be updated and refurbished. I understand that they don’t want the Greenbrier to lose its charm by modernizing it - however a refurbishment can be done with class while still updating the many areas that need attention. Rooms are old and worn - the wallpaper is tacky and the bathrooms are very outdated. Not luxurious. Also the indoor pool ceiling is atrocious and should be fixed ASAP. We ate at the steak house one night - very pricy. We did not find the menu matches the ambiance of the restaurant. Menu was extravagant with prices that matched, however the restaurant felt too casual - almost like a sports bar. Not good. Wedding food (it was a buffet) was awful. I mean awful! It was quite sad - everything we had was bland and some was cold. Very disappointing. The outdoor pool is nice - lack of chairs but that’s at most resorts nowadays. Finally, the resort fee they charge is not necessary and unwelcome. The amenities they say that it covers does not equal a 40 dollar value. Possibly 20 - but no way 40. Additionally the historic conservation fee also felt sketchy. Not happy that it is added to everything. Besides the above mentioned annoyances, the resort was as expected. Beautiful views, but definitely a lot to improve upon if you are truly trying for a luxury experience.

I will first admit that this is a fabulous resort. The tours are a most do activity along with golf. Our room AC is too loud and a good night's sleep is not possible. We may come again with the knowledge that a good night's sleep is not possible.

We visited Greenbrier last weekend and I cannot say enough about the perfectly warm and wonderful hospitality. When we pulled the car up the drive I immediately as if I were arriving home to a family estate. Every single member of the staff welcomed us with open arms as if they have known us our whole lives. We were checked right in to our beautiful room which impeccably decorated and furnished with the most comfortable bed. Any request we made was met with an eagerness and kindness often overlooked these days. The property is gorgeous and although it was probably fully booked, we never felt overwhelmed by people milling about or noise levels. Great attention to detail provides so many places to gather, each with beautifully decorated and curated. We toured the bunker which was fascinating. Our JEEP adventure was far more than we ever expected and I highly recommend booking it for 2 hours! We even managed to play 9 holes on The Meadows before heading home. We ate in the main dining room and at Prime 44 for dinner --both meals were outstanding in taste, quality, and service. Breakfast in the main dining room was so delicious and I only wish I had room in my belly to eat everything. The Greenbrier was all I dreamed it would be and more. We will definitely return again soon and we have vowed to include Greenbrier in our regular yearly travel agenda.

We were excited about staying at this iconic resort. We are also experienced travelers who have stayed at top rated destinations around the world. Upon leaving most everywhere we’ve visited, regardless of the cost, we felt we got our monies worth. Not so with the Greenbrier! Instead, we felt gouged for mediocre food, cocktails and wine, a poorly maintained golf course, and the most expensive message ( X2 ) than any in the world. On top of that, a rediculous 5+% “ Historic Preservation� fee was added to every bill. While the staff, top to bottom, is wonderful and the facilities are beautiful, my wife and I both left feeling fleeced. We will never return. The Greenbrier is clearly betting their future on corporate and government expense account business where price/value is immaterial. To bad for those of us that pay our own way.