The Greenbrier

Here you will get nothing but the very best a highly rated resort hotel can offer. It delivers on its reputation. The staff is really what makes this hotel. Of course the accommodations are scrumptious as well. I am so tired of monochromatic grey hotels. This hotel is decorated beautifully with color and style. Everything you could want or need is made available to you. (They fill up your ice every day. I felt so spoiled). The food was excellent. The breakfast buffet is a must. My only suggestion to the hotel: on your channel lineup you list TCM (Turner Classic Movies) which was great until I turned it on and it was TMC (the Movie Channel). Not the same. BOOMERS know the difference.

Only rated it a 4 because nobody reads the 5s. I saw many negative reviews of Greenbrier after I booked, but before I went. Another couple recommended it and wanted my wife and I to join them. It was beautiful, extremely clean, well-restored and worth every penny of the $499/night cost for the upgraded, gigantic room. You have to embrace the "Dorothy Draper" floral decorations and period furniture (which worked fine) because after all, the place is 100 + years old. And the staff... I don't know who trained them, but they were all happy, extremely knowledgable and pleasant to a fault. We ate in Sam Sneads and the 44 restaurants: the food was good, almost affordable, and you could get an acceptable bottle of wine for under $60. Some people may take issue with the cost of the activities (a round of golf is $400), but you don't "have" to do them. We used the hiking trails, explored the property (it's massive and beautiful) and used the gigantic indoor pool (which served the vets from WW2 when the Greenbrier was temporarily converted to a hospital). And don't get annoyed with the website's constant "harping" about the dress code: men only need a sport jacket for the casino, and if you don't have one, they'll provide it. Other than that, it's polos and decent pants. Will definitely go back.

This hotel is very outdated. It needs a major remodel including basic painting, decor, technology, basic hvac, no entertainment, etc

As a native West Virginian who loves The Greenbrier, it’s sad to see the property in such visible disrepair. My spouse and I were married there in 2017, and unfortunately it feels as though there has been very little updating or maintenance since that time. The guest rooms are showing significant wear, and many of the amenities and overall experience no longer reflect the standard the resort was once known for. That said, there are still many wonderful employees who clearly care deeply about the property and its guests. I remain hopeful that new ownership will invest in restoring The Greenbrier to the world-class destination it has historically been.

Beautiful decorations, and I love the history!