The Greenbrier

The setting of a Greenbrier is absolutely stunning. There is no question as to why the hotel was built there in the first place. The hotel itself is wonderful but dated. It is currently undergoing a change in ownership and unfortunately this is evident. We took a father and son golf trip and were surprised that there was availability at the Greenbrier for the golf package. Almost everywhere else was booked. I will say that the golf course was in good condition and that there were numerous staff members that have been serving at the Greenbrier for 20, 30 or even 40 years. However, the property does not live up to its five star status. It is too expensive for what you get. There are tons of hidden fees like the historic preservation fee, which is basically a 10% surcharge for the hotel because it is old. It does not appear that they’re spending the historic preservation fee on the facility, however. If you’re thinking about going, I would probably wait until the new ownership has had time to invest in the physical plant as well as the operations. It could be a wonderful hotel but right now but it is simply too expensive for what you get.

The resort had been on our bucket list for years. It was a fave of my parents back in the 80's, so we scheduled a weekend trip. It's truly magnificent, and yes, it is an older property, but that's part of the charm! The staff are professional, fun and quirky. They can help you with anything, and they are happy to. Prime 44 West was incredible. The filet I had....it was so tender. I have no words. Get the Caesar made at your table! There are endless dining options, and with multiple weddings/events and a fully booked resort, they make it all look seamless. The breakfast buffet was easy and excellent. The rooms are beautiful and the "Draper" style is super unique. We had one of the suites in the main hotel, and it was spacious and well appointed. There really is something to do for everyone, and we particularly enjoyed using the pool and walking the property. We highly recommend the Bunker Tour, our tour guide was Margaret. She's fantastic. A special shout out to the BEST Bellman we had the luck of finding, Jay G. He went well above and beyond to help us with an issue, and he's really kind. Because of him and so many other employees, we will be back again soon. Yes, it's expensive at points, but it's worth it. 100%. Schedule the trip! You won't regret it.

Don’t bother! The Greenbrier is tired and worn. The ownership is not maintaining this hotel to its previous standards. Except for breakfast, the service staff was horrible. Inexperienced and untrained. The cost of activities is outrageous. We enjoyed spending time with our friends, but we could have done that at a third of the cost at many other places.

Currently on property and the it’s becoming more and more obvious that the resort is living on borrowed time. Rooms and public spaces have barely been touched since the ‘80’s. This is our first visit in 4 years and we see why. Expensive rooms, food, service. Multiple fees layered on everything. We were told it was sold out this weekend(July 4th) but resort is half empty and somewhat sad. On the positive much of the grounds look tended and the golf courses look very good. Kudos for that. Given price point I doubt we return until updates are made. However given sheer size of the buildings and proclivity of current owner to cut corners, I highly doubt this will happen.

This was a group trip for senior golfers who played the White and the Meadows courses. The Greenbriar is filled with history. One of the main historical sites is the Congressional bunker as well as the history of all the famous people who have stayed there over the many years it has been in existence. The one BIG problem we had was the splitting of the bill for dinner at the Sam Snead restaurant. The waiter split the bill among eight people, and we wound up paying $121.68 for an $18 pizza, a $24 club sandwich and two diet cokes. Yes, you read that correctly...$121.68. Instead of going to each individual couple, the waiter split the bill (remember a hefty gratuity as well as a resort charge are added) and our share was $121.68. We let the management know via their survey, so we will see if they provide a remedy but that was very unfair to do to one couple. We caution anyone having a party of six or more for dinner in that restaurant. If you go, make sure you order the most expensive thing on the menu or you will pay 10 times the price for the less expensive items.