The Greenbrier

Wow! What a disappointment. We ate at the Forum and the In-Fusion and the food quality and preparation were subpar for the overly priced meals that we had. We both cook a lot at home and when we go out, we expect the food to taste better than what we can prepare. Obviously, we have our own unique taste buds and perhaps others had a better experience. We did not and we would ask the Chef de cuisine to be sure to taste the meals of their understudy to make sure, for the exceptional prices, the food is delicious. Thank you. Dr Bob

We stayed two nights, coming in on the Amtrak. Our room was clean and quiet, and the greeting staff, Bell Woman, and window washer were so friendly and helpful! It was beautifully decorated, and we kept finding different rooms and corners to enjoy! Breakfast in the Main Dining room was a beautiful experience. We felt like royalty! The Mummies Curse escape room was a blast! We had never been in one before, and the dark-haired girl who was our Game Master was very patient and supportive. Our wood-fired pizza at Sammy Snead's Sports Bar was the best, and our waiter even fixed me a super sweet tea! We sat by the huge picture window and admired the golf course view. Catching the shuttle to places on the grounds was so handy, as well as to downtown, to the Barnwood Builders store. My mom and I sang part of a song in the church, which had great acoustics. The shops workers on the hill were nice, as were the ones inside the hotel. One of our favorite parts was the Carriage Ride. Our guide was very pleasant, and shared some personal stories that made it extra special. Would HIGHLY recommend as a get-away!

The Greenbrier charges luxury prices for mediocre accommodations. The common areas are beautiful but their rooms are sub-standard, but the biggest problem is hidden costs. Checking into Greebrier is like buying a time share at the beach. Once you're there, you can't escape all the charges. Lunch for two consisting of a sandwich and potato salad was $70. This included an historical fee (9.75%) and a service fee(20%). You're told you must make reservations when you book or "you might not be able to find a place to eat." However, changing or cancelling a reservation upon arriving incurs a cancellation fee. We were so unhappy with our room we requested to cancel our second night. Cancelling our second night we were informed would cost more than staying due to cancellation fees. We stayed at Greenbrier a number of years ago and enjoyed it, despite the high prices but this time we feel like we're being taken advantage of. Buyer beware!!

Here you will get nothing but the very best a highly rated resort hotel can offer. It delivers on its reputation. The staff is really what makes this hotel. Of course the accommodations are scrumptious as well. I am so tired of monochromatic grey hotels. This hotel is decorated beautifully with color and style. Everything you could want or need is made available to you. (They fill up your ice every day. I felt so spoiled). The food was excellent. The breakfast buffet is a must. My only suggestion to the hotel: on your channel lineup you list TCM (Turner Classic Movies) which was great until I turned it on and it was TMC (the Movie Channel). Not the same. BOOMERS know the difference.

Only rated it a 4 because nobody reads the 5s. I saw many negative reviews of Greenbrier after I booked, but before I went. Another couple recommended it and wanted my wife and I to join them. It was beautiful, extremely clean, well-restored and worth every penny of the $499/night cost for the upgraded, gigantic room. You have to embrace the "Dorothy Draper" floral decorations and period furniture (which worked fine) because after all, the place is 100 + years old. And the staff... I don't know who trained them, but they were all happy, extremely knowledgable and pleasant to a fault. We ate in Sam Sneads and the 44 restaurants: the food was good, almost affordable, and you could get an acceptable bottle of wine for under $60. Some people may take issue with the cost of the activities (a round of golf is $400), but you don't "have" to do them. We used the hiking trails, explored the property (it's massive and beautiful) and used the gigantic indoor pool (which served the vets from WW2 when the Greenbrier was temporarily converted to a hospital). And don't get annoyed with the website's constant "harping" about the dress code: men only need a sport jacket for the casino, and if you don't have one, they'll provide it. Other than that, it's polos and decent pants. Will definitely go back.