The Greenbrier

I’ve taken our entire company to the greenbrier three times previously and have enjoyed it. This time makes the 4th and sadly will be our last. The resort is literally falling apart. For those that don’t know, they made approximately 3.2BILLION in revenue this past year, yet the trim is literally falling of the walls in the elevators. The paint is peeling, and just not in good repair at all. It obvious they do not care about the experience anymore. The people who service are mostly rude and unhelpful. The food wasn’t good at all, and again, the service seriously lacking. My wife pulled hair out of her food in front of the waiter, and sent it back. We had to wait 30+ minutes for another plate, and they charged her full price after. When we went to check out, there’s an hour plus wait for valet to get your car. You would think a 3.2 billion dollar company could hire enough help to simply pull cars up for a luxury resort. They messed everyone’s bills up AGAIN. they can’t seem to get the simple things right. The receipts they gave out were half printed. (Changing ink must cost to much money). So you could only half read anything. Long story short, don’t waste your time or your money for a seriously sub par experience. Extremely sad what used to be a high end experience has fallen so far. Jim Justice should be ashamed of what the Greenbrier has become.

Beautiful place. Food is very expensive and, in my opinion, not as good as they say. Make sure to take the interior free history tour. Christmas decorations were a bit overdone.

Just sad to see it unkept and in disrepair. Restaurants were closed, staff was untrained, and the room was old and shabby

They charge service fee without explaining that it is a gratuity. We tipped in addition to this. There are numerous rooms with seating and pianos, but no players. Evenings offer nothing if you don't gamble. Very expensive and disappointing. Will not return.

Truly an American treasure. We did not stay here, but visited to tour the grounds and hotel. The decor was wonderful. Loved the Dorothy Draper design throughout. The resort has a luxury atmosphere. Grounds are peaceful with vast greenery. Went into the Golf Club house and saw the Drapper designed pink ladies locker room.