The Greenbrier

Drapers: 2 glasses of wine, one reuben sandwich. $85. Know before you go. ..,..........................................................

The grounds of this place are amazing. We enjoyed the fall outdoors very much. However, this place is way overpriced for the service and food if you are staying in the resort. They clearly put all their effort towards members and honestly dont seem to care much about just hotel guests. The whole experience is way overpriced for what it is. It prices itself as a high end resort but the rooms and service is not anywhere near that. The food is mediocre at best and I got sick one night from it. Everything is overpiced as is but then they add all these extra fees and even a liquor tax (despite the fact that restaurants outside dont hvae the tax). They also charge you crazy fees to cancel anything and EVERYTHING. When we arrived we heard a guest at registration trying to leave early (I now understand why) and they refused to allow her to not pay for the remaining night ($800). OK, that MAY be understandable at hotels but this is high end place. It was cold so we tried to cancel our outdoor jeep adventure and they refused since were within 24 hours (and they were not nice about it), and we tried to cancel a dinner reservation because their food MADE ME SICK the night before and they charges us $50 per person to cancel! I asked to speak to the manager and the crappy concierge guy said "there's no point, they will charge you to cancel too." again, this is an expensive plance, treat us better. We stayed at other high end resorts and as soon as you book a room, they call and ask to help schedule things. This place never called after we booked and seemed like we were bothering them when we called and tried to confirm a king bed and inquired about reservations. So disappointing.

Based on earlier reviews, we booked a "deluxe" room and it was well-appointed, if overly expensive, thanks to the usurious daily "resort" fee and mysterious daily "historic preservation" fee. The grounds are gorgeous but, overall, the staff needs better training. For example, why do wait staff insist on refilling my partner's water glass across my face or over my head? Please, just take two steps and do it right! Did the doormen offer to take our bags? No. For what the hotel charges - and every "amenity" [except the evening movie and the swimming pool] is well overpriced - we expected better.

Last weekend I planned and executed a four day trip to my home state of West Virginia. Hitting the high spots; our gorgeous golf domed capital, the New River Gorge/ Bridge, the quaint “coolest” small town Lewisburg and the top of the heap, The Greenbrier. It was raining that afternoon, a bit gloomy and sad. However, I knew when I walked through the doors, this special one of a kind world would dazzle and delight. It did not. Where are all the decorations? I did not see one pumpkin, ground, colorful leaf, etc. I brought three women with me to show off this wonderful asset, but it underwhelmed. I grew up going to The Greenbrier and have continued visiting my whole life. I’m sad that it wasn’t at its best. PLEASE bring it back to its former glory. Please celebrate our wonderful state and all its beauty. The Greenbrier will always be a very special place!

My husband and I just spent 3 nights at the Greenbrier. This hotel is so beautiful and elegant. The decorating is so unique and we spent hours just walking through and viewing the gorgeous rooms and grounds. The fees here are astronomical, and we noted corporate events throughout the hotel. I believe the majority of the patrons there were staying as part of a conference and therefore not dealing with all these costs. The rooms are very pricy. This is fine, you’re obviously aware of this when you book. However, in addition to the additional resort charge there is also the sales tax, occupancy tax, and the biggest kicker is the 9.75% “historical preservation fee” which is exclusive to the greenbrier and applies to EVERY PURCHASE you make— including food, room, pro shop, you name it. In addition, the resort fee doesn’t cover the majority of resort amenities. It basically includes morning coffee and afternoon tea, use of the indoor pool, hiking trails, internet, fitness room and a few other things. All other activities you’ll be paying for, plus gratuity ( 20% automatically included), tax, and the 9.75% historical preservation tax. Despite all these fees, I probably would stay here again. It really is a one-of-a-kind resort .