The Greenbrier

A grand time, by all accounts I took one star off because in all 6 nights I never had a good night's sleep. The bed was uncomfortable, our room smelled bad, and the room's temperature and humidity were unstable. ASIDE FROM THAT, our trip was great! The room and bathroom of the deluxe suite were spacious and luxurious. Robes and slippers. I haven't seen resort or traveler photos that do the landscaping and pathways justice, it's fabulous, FABULOUS. There were hundreds of very positive moments with staff. Many long term and/or local and kind enough to answer questions, open doors, disappear trash, refill drinks.... excellent service. We played golf, rode horses, swam, and even learned to play croquet. ​I wanted to add how much we absolutely loved the room service. It was a highlight! We could order a pizza, salad, and onion rings and watch our favorite shows without having to worry about dining dress codes, which was so relaxing. Loved the banana split from Draper's. Also, a great tip: bring a blanket to enjoy time on the lawn under the trees. It's lovely. I wish souvenir shopping for the recreational activities were better.

First time stay at the Greenbrier. It is a very unique experience.I had a bit of a rocky start with room access/being sent to rooms multiple times that were occupied. Front desk workers just opened the door on those guests changing. Highly unprofessional. HOWEVER... The whole trip became a 5star true luxury experience all thanks to the amazing service we got from Kay at the pool and later at Slammin Sammy's. Talk about a hard worker on a double shift! Kay's level of service, friendliess, and going above and beyond for our group will be the memories we take away from this trip. Kay is truly an asset to the Greenbrier, and compared to other servers at higher end venues on site he was hands down the best experience we had during our stay.

Great amenities, elegant decor, Southern Hotel. Dorthy Draper motif similar to the grand hotel in Michigan revised by Carlton Varney.. Please avoid the following restaurant's: the forum with poorly crafted “fake” Italian cuisine. Also avoid main dining area in Sneads as these people are lost. Actually nothing I can say positive about either venue. Main dining room and Prime 44 for dinner are great and well managed. Breakfast buffet in main dining room is also top-notch.: Great golf with limited pro shop! Enjoy

I liked the golf course, the breakfast and the people. A lot of extra fees that added about 20% to my bill (including tax). Plenty of places to eat on-site but none met my standards. Service was adequate and the place was clean. Rooms were old and really dated (maybe quaint). I really hated the in the wall A/C unit. Noise all night since it had to run continuously. I was glad I went but find no compelling reason to return. Seemed like inventory at all the shops was very low especially in the golf shop where they did not have one hat to sell?

My wife and I went with 3 other couples recently. We played all 3 courses. We enjoyed each course. The conditions of the the white and meadows I’d rate 8 out of 10. Courses were fun to play and picturesque. The greenbrier course conditions and layout were a 6 out of 10. Not as well maintained and a goofy 10 hole setup. Hotel is dated. Dining I’d give a 6 out of 10. Service I’d give a 7 out of 10. Bunker tour was interesting and you should definitely do it. The casino was a major disappointment. No craps during the week, no Texas holdem, no pai gau. Had one table of 3 card poker, black jack and roulette. Cost, if you come here be ready for an additional 36% added expense from 22% auto tip, 9.5% historical charge and 6 % tax. It was our first time here. We enjoyed the golf, the grounds/flowers were beautiful. The total facility needs a significant investment to upgrade to the level that warrants the cost.