The Greenbrier

Only reason I’m not giving a 5 star rating is: Mattresses were terrible. As much as the rates are you, would think you would have a comfy place to sleep. The bedding was lovely but mattresses need replacing. Resort did not have any Greenbrier Christmas ornaments. I was so looking forward to adding one to my collection of places I have traveled to. When I inquired, I was told they ran out before Thanksgiving! I would think they would keep enough in stock, year round, like many other resorts I’ve stayed at. On a positive note, the resort was decorated absolutely beautiful for the Christmas season. The employees were so kind and gracious.

Christmas at the Greenbrier is a real treat. We have come three years running and always have a nice time. Does it cost too much...........well, of course it does but you get what you pay for here. If your a golfer, during the season this would have to be great. We have not had a bad few night stay here.

The Greenbrier always exceeds expectations with accommodations, food, and activities! Would stay at the Greenbrier over other resorts due to the professional staff.that have worked at the resort for years. Love it!

A visit to the Greenbrier Resort should be on everyone’s list! It is an exceptional experience that everyone should have - especially at Christmas!! You will not be disappointed!! ❤️

I orchestrated a two-night, corporate client appreciation for 27 of our best clients at The Greenbrier based on glowing recommendations from other executives who praised this "America's Resort." Unfortunately, our experience was a masterclass in operational failures and questionable business practices. Service Failures: • Transportation disaster: Our client was abandoned at ROA airport when no driver showed for the scheduled 10:45 PM pickup, forcing a 1.5-hour Uber ride • Last-minute surprises: Two weeks before arrival, we were told The Meadows golf course was closed despite months of planning around it • Gun Club Experience misrepresentation: Promised a 10-stand clay shooting course, received only 3 stands but charged $155/person (their website shows 5 stands for $114) • Basic service: Premium hosted bar was not equipped to make simple martinis • Tour coordination failure: Despite proper booking, we weren't on the bunker tour list Billing Integrity Issues: The invoice contained over $4,000 in legitimate disputed charges including: Inaccurate transportation charges Headcount discrepancies across multiple activities Unauthorized breakfast charges to the main account (breakfast was already billed to individual rooms) The Most Egregious Issue: While disputing legitimate billing errors, their accounting team casually offered a 3% "early payment discount" but claimed the 9.75% Historical Preservation Fund was an untouchable "mandate." The contradiction reveals billing practices that appear entirely subjective. Communication Breakdown: Multiple departments operated in silos with zero coordination. Sales, planning, and accounting teams contradicted each other repeatedly, creating an unprofessional client experience from start to finish. Bottom Line: For a $100K+ investment, we received service that wouldn't be acceptable at a mid-tier property. The Greenbrier seems to be trading on its historical reputation while delivering substandard operations. The 9.75% Historical Preservation Fund feels particularly galling when the current service standards fall so far short of the excellence that built this property's legacy. Would I return? Absolutely not. Would I recommend to colleagues? Only as a cautionary tale. The Greenbrier may still be physically beautiful, but operationally it has lost the distinction that once made it special. Save your money and book elsewhere.