The Greenbrier

I would highly recommend The Greenbrier to anyone looking for a unique and unforgettable vacation destination. It's the perfect place for friends and family. If you go don't forget the Bunker Tour.

Very overpriced for the quality of food and service. Not worth the stay. We were here for a 3 day event and stayed two days prior to make it a vacation. We stayed 5 days but only had to pay the 2 nights we extended. Our trip was over 4k including a $1000 dinner that we paid for in cash. The last day, we had to wait to leave around 4 and we did have a late check out at 1. My daughter ended up being sick with a fever and the hotel refused to extend our late check out with paying for half the room. I think they did throw in a discount. But after paying 4k for over priced food, drinks, activities, etc. i refused to give them more money. The hotel is empty, we weren’t taking away another room from someone. It would have been nothing to let my daughter sleep for a few more hours as she wasn’t feeling well. Hopefully the new ownership will fix things like this because as it is now, it’s not worth the stay.

This is a delightful and charming experience — simply seeing the front of the building, and driving up to it, is emotive in its own right. You know, even without entering, that elegance and grace await. Lots of lobby seating, friendly and courteous smiles from staff throughout the stay, interesting, historic artwork, and a highly comfortable and inviting room (although the vibrancy of the pastels is a bit overwhelming at first!). Lots of dining options plus there is a nice coffee bar. Highly enjoyable stay.

The stay was great! Checking in and out went by so smoothly. The front desk agent was extremely helpful to me and my family, even upgrading our room to a beautiful Draper suite! Will definitely come by again and is a pleasure to have larissa on their team.

The Greenbrier may have been a wonderful place back in the day, and brings a lot memories from the 50's and 60's but make no mistake about it... The Greenbrier of today is not a high end resort, is not a good vacation destination. Totally overpriced. Don't let the photos on the website trick you, this place is in desperatly need of a full renovation, exterior and interior. The exterior of the building and grounds are not well kept, the facade of the building needs restoration, and paint. For the interiors get ready for corridors with 10 coats of paint, smelly carpets, outdated lighting, and a lobby that feels like the bad renovation project from the 80's not the glamour of the 50's. Lobby is in the S level, not on the first floor, so it is dark and mushy, elevators take a long time to go 3 levels, totally outdated. Rooms, are outdated, old furniture, old carpets, and the curtains are from the last century. No blackouts, and some of the windows have no blinds of any kind, so get ready to up early in the morning. Bathrooms have outdated lighting, toilets, and fixtures are old. Rooms need full updates. The pool, oh my god the pool....my 7 year old who loves the water didn't go in.. The pool is old, cold and dark, feels like a horror movie from the 60's. Please for the love of Pete fix this pool. No options for lunch, there are three restaurants at the facility, none of them remarkable. But only one of them offers service for lunch. Burgers, chicken tenders, the basics, your other option, buy a sandwich from the girt shop, I asked the management of the Greenbrier, is this what resort is supposed to be? Offering a descent lunch should be a given at this place, but is not. My advice, go have lunch outside of the resort. Movie theater... no availability to buy drinks, popcorn, or a hot dog, nobody greeting you at the entrance, just a large cold theater where staff walks in and plays a DVD movie. My kids walked away looking for pop corn. Falconry, be aware they charge me $425 dollars for 2 people for 90 min of slitting to a person talk about Falconry, and show 3 birds. The activity is fun, except when you get the bill. This should be a 100 activity for 2. The activity is priced as if you were at a resort in Bali... One good highlight on this, breakfast was very good, good service and friendly staff. Avoid this place at all cost, unless they cut fees in half