Kingsmill Resort

As always we enjoyed a wonderful family vacation at Kings Mill Resort in Virginia. The drive to and from was easy with trip advisor and the Resort was amazingly refreshing in August. The shaded pathways to walk/run on, the amenities to utilize, the Mill to refresh at anytime of the day; are all amazing. Take you family...there is something for everyone.

We loved it ! Condo was absolutely beautiful. Coffee shop was so adorable. Staff was helpful and accommodating. We can’t wait to come back !! Miss it already

Fun for families. Nice lazy river. Need to clean rooms better(very dusty). Needs a working keurig. Needs extermination. There were spiderwebs everywhere; couldn’t hold broken stair railings. Wasp nests in stairway & on our balcony that prevented us from enjoying the balcony.

Visited with family-including 2 grandchildren. I always like to start with the positives: Resort: really is beautiful. The grounds are very well maintained-really beautiful!! Cottage D (our cottage)- very, very nice! Could be better stocked with pots and pans that are not old and ruined-but other than that, I do not have one single complaint. However, at almost $1700 a night with taxes and fees note the cons closely. Views-were incredible, saw a lot of wildlife-and we really enjoyed it. River Pool- We really enjoyed this. Our grandchildren loved it. Staff/guards/etc. all very nice and helpful. Courts- super nice clay courts. Golf Course-only used the driving range. Really nice!!! Game Room-kids loved it! Marina: did the Smore's with fire pit. It was the best part of our trip-and the girls working there were the nicest/most helpful people we met during our stay. Now the not so positive/cons. Based on the below-this was a one and done for us. So much potential-but management does not care about the problems. Check-In: Girl that checked us in- she was extremely rude. No information provided about the resort. Handed me a map and told would be texted when room was ready. Brought back some luggage to store a bit later-they took my luggage, wrote my name on it, no tag given back. At 4 pm I returned to check on room-room now ready. They almost seemed bothered I was checking on it. Gentleman gave me my key-NO INFORMATION on resort. I now was tired and just wanted to get to my room so did not think to ask-and as with the girl-he was not the most friendly/helpful either. Asked me for my bag check ticket -which I was never given. I walked behind the desk myself and grabbed my bags myself. No offer of assistance etc. When I texted the person who texted me and said to text if any Qs- got a response that the questions I was asking would be as on the sheet I was given at check in. Had to explain that had I been given a sheet, I would not be asking the questions!! QR codes on TVs for info do not work, phone extensions did not work for reservations/questions etc. Restaurants: Pool: not good The Landing on the water: When we tried ordering food (this is after drinks received), tried to order 4 things-after we asked for each one-the server shook her head and said-"no, I would not order that-it is not good". Happy with her for being honest. The food was cold, not good and not served as ordered. Housekeeping Called to have beds made up and linens switched out. Told they do not do that for the cottages. (at $1700 a night? -this is not an Airbnb) Next day-housekeeping shows up-wants to do it. Told them we needed 20 min as people were getting dressed. Said they could not do it then b/c they were running behind. Called the next day to see if they could do it that day-someone told me that yes, I had been misinformed when I originally asked and was told incorrectly cottages do get service-but then told they were understaffed and could not do it. Check Out Received my bill and in looking it over noticed they double billed me for each nights upgrade-fee and taxes listed each night twice. I had to point it out. I also voiced a couple things (very nicely) when asked me how the stay was. He could not make eye contact with me. Never apologized for anything. Said he was glad I told him of the problems b/c otherwise you would not know. They should know because other reviews have the same complaints I have. Credit Card Fee-absurd that they charge a fee to use a credit card at checkout-however you could not pay cash anywhere at the resort.

It was absolutely wonderful in all regards