Kingsmill Resort

Excellent stay. 5-star facilities with lots to do indoors and out. Great to reconnect.

We arrived to a beautiful registration building and a brand-new spa and gym. The property looked almost empty, but we still had to wait for the hard 4:00 p.m. check-in and were told our room was not ready. The stairs to our room looked worn out and run-down — the first red flag. When we opened the door we were hit in the face with a strong mildew smell mixed with an overwhelming chemical perfume. Even my wife could smell it, and she lost most of her sense of smell after COVID. The carpet tiles should have been replaced about 20 years ago. I’ve been in the carpet business for 40-plus years. I know carpet. The rest of the room felt dated except for new ceiling lights. Housekeeping used so much perfume and cleaner to cover the old-carpet odor that it was over the top. Anytime I was in the room I felt dizzy. Dinner at The King’s Arms was wonderful. That night we went to bed exhausted and woke up extremely dizzy and nauseous. I could not get out of bed until my wife went to CVS for Dramamine. We were supposed to take our daughter on rides at Busch Gardens that day. The Dramamine helped during the day. The second I walked back into the room, the spinning started again. I did not ask for another room that night because I assumed every room was treated the same. We booked the Woodland Inn, left most of our things at Kingsmill so we could catch the waterpark shuttle in the morning, spent the day at the waterpark, and came back to the same mildew, chemical smell, and dizziness. At that point I was sure it was the room — not food poisoning, not heat. Online research confirmed those cleaning products can cause exactly this. We moved to the Hilton Garden Inn. Relief. I paid for two extra hotels out of pocket. Friends stayed here the week before. The wife said it did not feel clean and told us to go somewhere else. Her husband said it was nice. We should have listened to her. Four days later I am still dizzy and waking up with a headache. I emailed a manager. He said he talked to housekeeping, they noticed no chemical smell, and they work with those products every day. He took one night off the bill. I will not recommend Kingsmill. They spent millions on a spa and gym for residents and left guest rooms with old carpet and heavy chemical perfume. Do not stay here if you are sensitive to odors. Copy the body into both Google and TripAdvisor. Use the title on TripAdvisor only. If you want a shorter Google-only cut (roughly half this length), say so and I’ll trim it.

Great time with golf and family. Also enjoyed the restaurants especially the Mill. Great breakfast and lunch options and the staff are wonderful. Cassie and Kacey were fun and worked hard to serve and prepare food for us. Worth a visit!

Our last trip was great for shopping and eating, but our room and service at Kingsmill were horrible. First, they screwed up our payment, so we almost didn’t go. Then, they gave a us a room where there was a broken cold water faucet. I had to wash my hands in hot water and drink it. Our kitchenette had tiles so slippery, I almost fell in front of my niece. Our kitchenette was invaded by ants under the sink. The housekeeping was rude to my mother, and they tried to charge us for eating at the Mills, which we didn’t go. They also didn't have room service, so we had to go to their restaurants. The waiters were the best staff that were nice to us and gave us service, but flies kept flying over us.

Great resort would recommend to anyone traveling in the area. Great staff beside checking out staff wasn’t trained to discount saving packages they need manger that wasn’t on. Gym is the best I have ever seen at a resort. The pool area was insane so much to do and lots of extra stuff for kids to do. My kids loved duck race and free pops at the pool.