Kingsmill Resort

Very disappointing experience. The tub had major wear and tear, and the room was dark and dingy, not worth the price that’s for sure. I paid for an overpriced membership back in August 2025 because my son and daughter were coming to town and I wanted to take them to the restaurant on the river. The view was nice but the food was average at best. In order to go to the restaurant you have to a) have a membership b) know someone with a paid membership or c) be a friend or family member of management. After 6 months I canceled my membership (I was not using it) but I saved the pass book. The membership came with a pass book that was filled with discount certificates. I had a friend in town from 2/26/26 to 2/28/26 and thought we would use the book for lunch, a room (since I was moving out of Kingsmill and no longer had a bed at my place), etc. To my surprise I was told that I could not use it because it was only good for active members. Maybe I’m overlooking the fine print on the certificates but the certificates read “Expires one year from join date. Excludes holidays”. I failed to see the “valid with a current club membership only” line. I guess major discounts and free rooms only apply to upper management guest at Kingsmill!

The rooms/condo are outdated and dirty. Bathrooms are disgusting and many broken household features/appliances. Trash (water bottles) thrown on grounds around condo. Front desk manager, Jennifer, was unpleasant and difficult when messaging about the our complaints etc....4 star resort???REALLY? look elsewhere

A very nice experience and the condo was perfect 👌 the shuttle to and from the event, and the ambiance was fantastic! Great customer service as well

The 2 bedroom condo is perfect for a family of four, had 2 bathrooms and a room just for the kids away from our bed and bathroom so made getting them to sleep and then enjoying the rest of our night a breeze. The buffet breakfast was wonderful and late lunch at The Eagle was great when we first arrived. The walking paths, playgrounds and beautiful sights around the campus made for great outdoor activities in the mornings. My only caution would be that the 4pm check in time felt really late and even calling ahead didn't really help make it earlier. The resort is only ten minutes away from Busch Gardens so our daily drive over and back wasn't bad unless parking was having issues (happened one of our 3 days). Will definitely be back!

So disappointed with our room. It smelled of mold and mildew, the tv’s were not working properly, and the patio door screens weren’t even attached, just resting on some patio furniture. For the price we paid for our celebratory weekend, I would’ve expected a better room experience, certainly one without a horrible mildew smell that gave us headaches.