Kingsmill Resort

Fantastic courses in amazing shape and terrific resort… will be back for sure

I am writing to formally log a complaint regarding our recent stay at your resort. This was hands-down, one of the worst resort experiences we have ever had. Throughout our visit, we faced a continuous series of service failures, errors, and neglect. Every time we raised an issue, we met with a generic "I'm so sorry," but no meaningful action was taken, and we received absolutely no compensation for our extensive inconveniences. The issues began before we even arrived. Completing the mobile pre-check and requesting an early check-in proved to be a complete waste of time. We arrived on-site at 11:30 AM, yet our room was not ready until 3:45 PM. To make matters worse, there was a major mix-up with the two adjoining rooms we had specifically booked. Furthermore, two of the three additional gift baskets we ordered were incorrect. When we finally entered the rooms, the issues only multiplied: • Room Maintenance: Both TVs had to be reset immediately because the screens were too dark to see. The outside patio was filthy, covered in dirt and cobwebs, and clearly had not been cleaned prior to our arrival. • Linens & Amenities: Linens for the fold-out couch were missing. When we requested them, it took an excessive amount of time because the first set delivered was the wrong size (too small). On our second day, we had to actively request basic toilet paper because new rolls were not provided. • Inadequate Supplies: With three adults staying in the room, we requested 15 additional coffee pods on the second day, but we received only five. • Health & Safety Hazard: At 8:00 AM, we placed a trash bag outside our door for pickup, precisely following the front desk's instructions. After three follow-up phone calls and a personal trip to the front desk, the garbage was finally picked up around 8:30 PM—over twelve hours later. By that time, rodents had already begun tearing into the bag, creating an unacceptable sanitary issue. • Poor Communication: We were handed four tickets marked "Internet" with zero explanation. No one at the front desk bothered to mention that these tickets were also required to access the indoor pool. Using paper tickets for pool access is an absurd policy; our room keycards should have been more than sufficient. • Sub-par Dining: Our dinner at the Marina was incredibly disappointing. We ordered two portions of the Fish and Chips, and the batter inside the fish was completely raw and uncooked. Additionally, the restaurant had extremely limited options for gluten-free meals The poor service extended even past our departure. Six hours after checking out, I still had not received my receipt and had to call the resort back just to get a copy of my final bill. We paid for a premium resort experience and instead received a weekend of constant micromanagement, layout errors, unfulfilled requests, and safety hazards. Given the sheer volume of failures during our short stay, a simple apology is entirely insufficient. I expect a formal response addressing these issues and significant financial compensation or refund for the extreme inconvenience caused to my family

Our first stay here, and definitely won’t be our last. Every single member of staff was wonderful, friendly and genuinely so helpful. I was alone in the day as my husband was golfing, and I was honestly so beautifully taken care of by everyone! From the front desk check in, to the restaurants, to check out, service was impeccable. Our room was spotless and so comfortable. Can’t wait to come back!

Great resort , tons of things to do!

Our family of 7 enjoyed our fourth visit to Kingsmill Resort in July 2026. We had a very enjoyable stay in two river view condos. The units were very clean, nicely furnished, and quiet. It was nice to be able to walk to all the resort amenities. Everyone at Kingsmill, from the golf cart drivers to the staff at the river pool and restaurants, was very nice and accommodating. Thank you for a wonderful vacation.