Excellent hotel and service. Old school, proper hotel, absolutely nothing to complain about, five stars. Room perfect, food great and staff brilliant. Bed super comfy and everything clean and immaculate, central location too. We stayed on business 4 rooms and all loved it. Good value for five star in Zurich. Highly recommend.

Stayed at this hotel twice. In between visits they kindly looked after our bags whilst we went to St Moritz. A very charming European hotel with lots of space in the rooms. We stayed in a larger room which had a separate lounge room. Very well priced for Zurich where absolutely everything is expensive. The staff were amazing. Don’t take this comment lightly as they were all truly exceptional. I have never experienced this homely welcome anywhere else. It really makes your stay away from home so much better. Would definitely stay again and promote to others. Well done team at Alden you should be very proud of yourselves. Please never change

It seems this hotel outsources their housekeeping to an outside company, which probably makes sense. That being said, their teams do not work well at all. The rooms in this hotel are not as clean as they should be. Floors are regularly dirty. Dust is found everywhere. The general hygiene is quite bad, and not only not up to 5 star standards but definitely very low by all swiss standards. I have stayed here many times before and it has always been the same problem. In the past the hotel was much cheaper, but now that prices are easily over 600 francs per night and up to 1,000 francs per night, it's just unacceptable.

Beautiful hotel, but is no longer a 5* The aircon broke and I almost died of heat. Absolutely unacceptable. They haven't even got a fan that you can borrow at reception There is no restaurant apart from breakfast and the TV does not connect to the internet. Staff just said they had no idea how to fix it. 5* hotels should have at least room service, as advertised. It used to have a Michelin chef, but no more Staff are lovely, but they can't do much to help with everything broken that ruined our stay. So hot, 🥵 it truly lost its appeal. This is from a guest who lives in Cyprus, where it's currently 45 degrees, and yet I've been hotter here than at home. I leave tomorrow and absolutely can't wait to leave. Avoid at all costs!

Older but exceptional hotel in Zurich Enge, with about twenty-two suites. Ten to fifteen minute walk from Zurich Old Town. We had a fantastic suite - very large bedroom, huge living room with a dining table, and two bathrooms. Very pleasant staff, too. An excellent value, all things considered.