Inn by the Sea

I really wanted to love this place, but the overall guest experience fell short of expectations. First of the good- the food and drink at the resort were excellent and exceeded my expectations. We are dog people, and love their pet friendly policy. Where things fell short- Stayed at the The Inn by the Sea to celebrate an engagement. A few days in advance of our stay, I called the resort and told them I was getting in engaged just before checking in and inquired about having a bottle of champagne in the room at checkin. I was told yes, not a problem they deliver items to rooms at 4pm. (same as checkin time). When we checked in to our room at 415, I did not see the champagne that I ordered and asked the bell hop about it. He was not sure, and checked with colleagues. He came back to our room and told us to check the fridge. I paid $157 for a bottle of Veuve to be tucked away at the fridge. When paying close to a $100 mark up on a bottle, I would have expected the bottle to be over ice and visible when we walked it. Given the celebratory nature, this would have been a prime opportunity to exceed guest expectations in some way- none of the staff even acknowledge our engagement. If I had known this would have just brought a bottle of Champagne with me. Night 1- the heater in the our main room was broken (was sub 60 degrees in the living room when we woke up). On our way to breakfast I made the front desk aware of the issue and they said, no problem we will send someone over to check it out but we need to make sure our dog is out of the room. After we finished breakfast, I went back to the front desk and told them that we were leaving the hotel with our Dog for a few hours- they said great, we are will replace the heater while you are gone. How did they know that the heater needed to be replaced before inspecting it in our room? I think the hotel was aware of the broken heater before we even checkin. We were away from the hotel from 9:30am-3:30pm. We returned and the heater was working, however our room at not been cleaned. I asked the front desk to inquire if daily cleaning is a service, and they said of course and seemed surprised that our room had not been cleaned. When I inquired they asked, "did you leave your dog in the room," um no, we already told you were leaving the room for several hours with our dog so you can fix the heat in our room. We were both tired after visiting breweries and having lunch and really just wanted to lay down for a nap. I called the front desk a few minutes later to get an ETA on house keeping so that we could plan our afternoon nap. After the 2nd call, they were more apologetic and said they we could come to the lobby for a drink on the house. This was a nice gesture, but honestly we really just wanted to be in our clean room and should not have taken a couple of complaints for them to offer some solution to our troubles thus far. Night 2- we had already gotten into bed, and were going to watch a movie before bed but our TV wasn't working. Called up the front desk and they sent maintenance over to check it out. The maintain working (would didn't speak English) couldn't figure it out and he called another associates to trouble shoot. After the two of them tried to troubleshoot the issue in our room for 15mins were told that the internet was down in our room and there was nothing they could do to fix it. I was understanding, and made a comment to them "I guess we just had bad luck with our room, our heat was broken earlier and now the internet." The response I received was, "yea we heard about the heater issue earlier- sorry". These issues are not big deals on their own, however the aggregation of them over the course of just a 2 night stay is unacceptable. For $542.72/night I expect the heat + internet in my room to be working. And if it's not, some sort of solution or credit to try and make things right. I really wanted to love our stay, but the overall guest experience fell short.

Amazing vacation place. The place is fabulous but what truly sets it apart is the staff. They are simply wonderful and make you feel welcomed right away. They will go out of their way to make your stay a memorable one.

Been here multiple times. Always a great experience...large clean rooms and suites, great restaurant, beautiful setting, friendly staff. in restaurant and at front desk.

What a lovely stay. We loved our stay! Stunning location, lovely spa and delicious restaurant. Our dog really loved his welcome goodies! Already can’t wait to stay again.

Even though the weather was brisk, the view in the morning was gorgeous along the walking path. The restaurant was a short, easy walk from the suite which was in a separate building. We were upgraded to the beautiful, relaxing two-bedroom suite. I could see this suite being perfect for a family with kids. I would go again for a winter getaway!