The Vendue

I eagerly and excitedly write this review for The Vendue. My journey with this hotel actually began back in September, but hurricanes delayed my trip. I was finally able to reschedule my stay, and all I can say is that my experience at this hotel was nothing short of OUTSTANDING. In fact, it should be noted that I am an avid traveler who frequents luxury hotels (mostly in Europe), and I can honestly assert that this is one of the top hotel experiences I have EVER had! Let’s talk details now! Service: The service was IMPECCABLE from the first email confirmation, to the welcome drink upon check-in, to the kind valet men who always ensured I had a “good” bike and a cold bottle of water for my daily rides around town, to Noah loading my bags into my Uber. I cannot emphasize this enough: I have never felt so well-cared for at a hotel; NO request was ever made to feel like it was “too much,”and every accommodation was met with a smile—instantly putting my mind at ease over things that other hotels in the past have made me worry about. With that, I must give a shoutout to Noah, Nicholas, Cameron, and Sarah—all of whom made my stay extra special. Communication: The staff excelled with keeping up communication. I enjoyed the ease of their text system, and replies were always timely. This was an excellent way to help me as a guest feel supported and looked after with genuine, attentive care. The room: My room was impeccably designed with pops of bold red accents and the cutest details like brass hands “holding” my window curtains. Returning to my fireplace on chilly nights was always a treat. The rain shower had perfect water pressure. The soaps—bamboo lemongrass scented! —were luxurious and soothing. The bed was very comfortable with crisp linens and plush pillows. There was ample storage space with thoughtfully-designed closet and drawer areas. The turn-down service of ice and macarons was also an excellent touch each evening. My breakfast accommodation was beyond impressive, and one of the “little” details that, for my specific dietary needs, meant the most to me. The lobby: I adored the lobby—a true art gallery with unique and vivid works of art at every corner. Evening wine hours, art tours, and milk/cookies were inviting ways to bring me back to the lobby again and again! The Thursday evening art trivia event was also a fun way to engage with the art theme the hotel executes so well. The rooftop: I enjoyed the rooftop several times throughout my stay. Kjersten is an absolute gem. She always treated me very well with attention and care—again normalizing my requests and dietary accommodations with ease. The gentlemen who bring the food to your table were always so gracious to take my picture among the gorgeous steeples of the Holy City. The Enclave: Though I stayed at the main Vendue building, I would be remiss if I did not talk about the sister-building (The Enclave) located right across the street. While The Vendue (proper) has a very modern vibe, The Enclave’s vibe was more of an urban/artsy atmosphere with exposed brick and bold pops of yellow accents throughout. The Enclave also has a separate art gallery that was equally a feast for the eyes. As an added bonus, you can watch the artists working at both buildings! The Location: The Vendue’s position in the city cannot be beat. It is within walking distance from the most charming of sites like Rainbow Row, the Charleston Market, and the Pineapple Fountain. Restaurants and coffee shops are a stone’s throw away, too. The best part (in my opinion) was The Vendue’s proximity to the water. My mornings were easily able to begin with the most perfect sunrise just steps away from the hotel. In sum, I am wholeheartedly grateful for the time I spent at The Vendue. Dear Vendue staff, keep up the high standards and friendly hospitality—these details do NOT go unnoticed. Please also promise me you’ll always have a room for me here, as I very much look forward to returning sooner rather than later. Sincerely, “Eggs” :-)

Hotel is in a great location and the staff were amazing. The room we had was excellent. However, there is no refrigerator or microwave in the rooms so just FYI.

Fantastic in all respects, valet & housekeeping on point, perfect location, creative aesthetic, rooftop bar and restaurant food excellent.

We did a ton of research for our trip to Charleston, and we chose The Vendue over many other hotels in the historic district, and we were very much looking forward to our stay... and we were just disappointed. We stayed for a week. During that week, on 3 different occasions, we requested our car from the valet service and we waited for so long (over 20 minutes each time) that we had to go across the street to find the valet and inquire as to status, only to be told that despite the app telling us a valet was "hustling for" our car, they hadn't even received the request - on one occasion, there was also another guest dealing with the same situation. Clearly this is an issue that needs to be dealt with. In addition, it appears that there is only one valet on at a time, and even on days when they did receive our request, we were still waiting 15 - 20 minutes for our car. If the hotel is full and the valet is that busy, a second might be needed. Pretty frustrating for a $49 nightly valet fee. I could have kept the car key and retrieved the car myself. As for our room, we were on the second floor in the Enclave building, across the street from The Vendue. While the building is pretty quiet, you can definitely hear other doors opening and closing and people talking in the hallway, which can be a little annoying at 1am when you're trying to sleep. While I don't expect a building to be soundproof by any means, I've stayed in hotels that are much quieter. Our room had a fireplace which was very nice, and a definite plus. Our bed was SUPER comfortable, and we absolutely loved it. However the HVAC system in our room was so loud, the only way we could sleep was with earplugs, and not having it on wasn't an option, we needed the A/C to sleep. While the Enclave building is beautiful and historic, which we love, there is a definite smell of some sort of a sewage leak on the first floor just past the lobby that should be dealt with. I'm glad we weren't staying in the rooms off that hallway, if I had a smell like that near my room I would have left and booked elsewhere. The last disappointment for us was when we received the folio via email with no real detail, the discount that we booked with was not evident anywhere, which resulted in us having to ask questions to clarify that we were billed correctly. After all this, when I received an email asking for my feedback, I was honest with my feedback, and received a reply, which I responded to, and then... crickets. So, I'm not sure how concerned the hotel sincerely is when guests have issues. They offered us a certificate to return and stay again, which we most likely won't do. In the end, for a "luxury" hotel, we simply expected more from The Vendue - we just felt it didn't live up to expectations of a luxury property - especially considering the room rates! We love Charleston and we'll definitely be returning, but we won't be staying here. There are many hotels to choose from in the area, we'll stay elsewhere in the future. Rating choices here are 1 - 5, I chose 3 because it's "average" - not "poor" (2), but I also wouldn't say "good" (4) - we expected and hoped for a lot more.

We had an absolutely incredible stay here and cannot recommend this hotel enough. From the moment you walk in, you are warmly greeted and immediately feel taken care of. The hotel itself is beautifully decorated with art all around, creating such a unique and welcoming atmosphere. Noah checked us in and was fantastic. He stayed in contact throughout our stay and was always available whenever we needed anything. That level of attentiveness really made the experience feel personal and seamless. My absolute favorite part of our stay was the rooftop bar. The team up there made the entire trip worth every single penny. They were welcoming, professional, and genuinely enjoyable to talk with. They made us feel completely at home even though we were visiting a new place. Huge shoutout to Mika, Jess, Morgan, and Louis. They were truly the light of this place and made the experience unforgettable. Honestly, we would come back just to see them again. 10/10 recommend.