Deerfield Inn

just now on Google Reading some reviews I was very hesitant but I decided to give this place a try. Yeah they are a little understaffed but you get what you paid for. Yes I was offered to leave a 5 star review and I said why not tell my experience as every business is entitled to ask their clients for feedback and review I want to say that the manager Jamie Lynn checked me in and asked to sign me up for redirewards that I could get a discount on my stay and that was true I started getting the loyalty rate right away the room is average what you would expect but the staff was exceptional and really care about their guest. I reviewed to let others know do not believe EVERYTHING you read online sometimes people get upset and decide to slander a business for their own personal gain in my opinion this hotel is 5 star for the quality of service and for the price I paid they seem to have a good connection with the customers from what I seen over a weekends time

Beware of good reviews for this hotel -- they offer discounts for 5-star reviewers. My family had a terrible experience here. They gave away our confirmed handicap room, failed to provide a workable solution, and then refused to refund us for a night we couldn’t use because of their own mistake. On top of that, the rooms were filthy, and an employee entered our room without knocking while we were sleeping. We booked a 2-bed handicap room through Super.com for 3 people/2 nights and even called that morning to confirm it would be held since we’d be arriving late. The front desk assured us they’d make sure it was on the first floor. By the time we arrived, they gave our room away. Their solution was to put us in two adjoining handicap rooms for one night and then move us to a different room for the second night—without warning us that this would involve an hours-long gap between check-out and check-in. Because we had refrigerated medication and plans that day, this arrangement was unworkable, and we had no choice but to leave. Despite this being caused by their failure to hold the room we had confirmed in advance, they refused to refund the second night. Both rooms we stayed in were disgusting: mold on the ceiling, chipping popcorn ceilings and paint, 5 (five!) live bugs in plain sight, a floor covered in crumbs, and sheets that looked reused, with hair and debris still on them. A staff member walked into our room without knocking at 8am, claiming he thought it was unoccupied. We’re still fighting for a refund and frankly should be reimbursed for both nights. Don’t stay here—it’s dirty, disorganized, and they don’t take responsibility for their mistakes.

Horrible experience! I travel often and have never stayed at a hotel as filthy as the Redroof Inn in Deerfield, MA. The first room I was given had hair in the bathtub. The second room I was moved to also had hair in the bathtub and toothpaste spittle in the sink. The 3rd room had a nonworking tv(staff repaired). I agreed with GM to a 20% discount before realizing that the 3rd room was equally as dirty. I used a washcloth to wipe the bathroom floor The white washcloth was covered in black filth. The window was so old/dirty that I could not see out. Unfortunately there were no other rooms available to move to. Additionally, there was trash outside the entry doors of the hotel. Unfortunately I needed to be in the area for an event and no other hotels had a vacancy. The GM refused to refund for my stay which I find completely unacceptable given the condition of all three rooms. Worse travel experience ever!

This Inn is dirty all over. The carpeted halls look like they haven’t been vacuumed in weeks. The room keys didn’t work several times over the course of our two-day stay. The bathroom was filthy. We complained and were told there was no housekeeping available. The problem was not addressed on the following day, even though we were away from the room from 10:00 am to 10:00 pm. The bed pillows were rock-hard. At night the back door to the Inn was propped open with a mat (a serious safety issue) and trash and beer bottles were piled up next to the door. I’m surprised that this establishment hasn’t been shut down. It would certainly fail inspection. Do yourself a favor and stay away from this Red Roof Inn.

My husband I stayed at the Red Roof Plus+ - South Deerfield - Amherst for 3 nights. I paid $890 for the 3 nights (2nd dog fee $45 for 3 nights included). There's a lot that really annoyed me with this particular Red Roof Inn but one manager made the difference because she cared. I'm going to start with the room. There's no fan built into the bathroom so it's impossible to vent out the smells. There's only 1 night stand shared by the 2 beds. We had to use the chair as a nightstand for 1 person because both of us needed the space. There's no outlet on that side of the bed so charging cables had to be draped over the head of the person next to the night stand. There's no refrigerator. I remember when all the hotel rooms included that. There's nothing served for breakfast. I was told to go to Dunkin' Doughnuts down the street a short distance. Here's a big problem: no maid service until the 3rd day. The dirty towels just sat in the room. I did ask for more clean towels and the manager brought them to our room. Several times over the course of the 3 days, we found our room keys disabled. It was really annoying to have to go to the front desk and get them enabled again. At least 3 other people had the same issue. When I went to the front desk, I had to wait on a lengthy line to get my cards enabled. The first 2 mornings, I saw that a door mat had been left in the door. I reported this to staff. They said they knew who it was because that person was a smoker who was staying often. I explained that I didn't feel safe with finding the door propped open. Staff notified security. On the 3rd morning there was no issue with the door and the mat. There was a problem with the trash cans outside the door to be overflowing. It was picked up by the 3rd day. There's an ash tray on top of the can and it was full. It looked disgusting as I passed by. Paying $890 give better accommodations.