Old Edwards Inn and Spa

It was all the things!!!! Best resort ever in 60 years!!! We will be back!! the first room not so much the second night unreal GREAT

We were really looking forward to our stay at Old Edwards Inn, but unfortunately, the experience fell far short of what we have come to expect from a Relais & Châteaux property, especially at this price point. The most alarming incident occurred at 11:50 p.m., when a male staff member attempted to enter our room while we were sleeping. He explained that he was delivering a bag and had the wrong room. Needless to say, being awakened by someone attempting to enter our room in the middle of the night was absolutely terrifying and unacceptable. Unfortunately, this incident was just the culmination of several disappointing service experiences throughout our stay. We carried our own luggage, parked our own car, and were even refused a ride to Madison's (the hotel's own restaurant!) during a downpour. Poolside service was lacking, and turndown service was practically nonexistent. Housekeeping stopped by at 5 p.m. to offer turndown, just as we were getting ready for dinner, but never returned. Beyond these issues, it was the absence of all the little touches that make staying at a luxury property special. We missed the thoughtful amenities and attention to detail we've experienced at other Relais & Châteaux hotels, such as complimentary snacks, water, and games or puzzles. When we asked about borrowing a puzzle, we were told they no longer offered them. What made the experience particularly disappointing was that we received significantly better service at the chain hotel where we stayed the night before arriving at Old Edwards. Old Edwards is marketed as a luxury destination, and its pricing certainly reflects that. Unfortunately, the service did not. At this level, guests should not have to repeatedly ask for the basic hospitality and attention to detail that distinguish a luxury hotel. A beautiful property alone doesn't make for a luxury experience. The service needs to match, and sadly, it didn't during our stay.

The Old Edwards Inn and Spa met, and in many ways exceeded our expectations as an elegant and comfortable resort to celebrate our anniversary. The facility was well maintained and very clean in both the common areas and in the rooms. The service staff was courteous and helpful throughout our stay. The amenities were abundant and provided outlets for relaxation, exercise, and exploration. The culinary experience was excellent, with a well balanced menu, prepared with care by an attentive chef and restaurant staff. My wife and I both agreed that we would return to The Old Edwards Inn again in the future.

Gorgeous hotel!! Staff goes above and beyond to make you feel welcome. A welcome drink, fresh flowers, smiles and a wealth of information. We stayed in a spa suite which was absolutely beautiful!!! Nice large room that was beautifully appointed.

Very quaint looking hotel but their front desk staff is not accommodating in the least. We sat for 4 hours in the lobby and not once were we engaged by their staff or offered anything while we waited and they checked us in at 4:10PM!!!! Very overrated. It is like a smaller less friendly staffed Grove Park Inn.