The Inns at Equinox

Spent two wonderful days at The Equinox and loved every minute. From the warm welcome at check-in to the amazing staff at the golf course to the restaurant staff everyone was amazing. The room was beautiful and the scenery is breathtaking

The staff was friendly and did their best to be helpful despite a lack of thorough training. The bartender and Emma, a waitress, were skillful and very helpful even though the dining room staff lacked proper updates (Emma was not told the menu was new which meant that the staff was not introduced or had a tasting of the new menu). The public spaces have been nicely updated and renovated, but that's where it stops. Although our room (229) was clean and the beds very comfortable, that's where it ended. The room was void of a refrigerator or safe and was very tired (broken window pane was taped together, rods were missing sheer drapery and the furniture was broken). The single public elevator doubled as the freight elevator so was beat up, dirty and the carpet was very worn. In lieu of using it, we tried the stairwell which was equally beat up and looked as though it hadn't been cleaned it years (filthy handrails and years of dirty finger prints on the door). After checking out at 8:30am, the desk clerk told me he couldn't make change (for tips) since he doesn't have access to cash and there wasn't a bellman to help us with our luggage.

Great and fast service! Staff was very friendly and Jaeden went out of his way to ensure I was taken care of which added to the experience. I will be coming back!

Having always wanted to stay at this iconic hotel I was pleased that it holds up fairly well to my expectations. The facility is getting a bit worn in places but considering the winter ski season and family orientation I can understand. It would be nice to go back and judge for myself again. Overall good expierience.

We had a terrible stay here. We had to move rooms twice. The first room we had didn't have AC. We moved to another room that had a leak in the ceiling in the bathroom that caused water to pool on the floor and if you sat on the toilet, you would get dripped on and the toilet paper roll was soaking wet. The front desk was not helpful unless you pushed for resolution and they acted like you were being difficult or unreasonable. I asked to speak to the manager and she would not speak with me directly. She answered my questions thorugh the front desk person, who was somewhat clueless on protocol on how to handle the kinds of issues we experienced. I understand this is an old and historic hotel, so some quirkes are expected, but this was significant maintenance issues. On top of that, the waitstaff did not seem to take my son's nut allergy seriously, and it made what was supposed to be birthday celebration event and dinner very stressful. The entire weekened was overshadowed by stress and constantly moving rooms. The Hotel was not luxury and outdated, old and smelled like mold.