The Inns at Equinox

Great and fast service! Staff was very friendly and Jaeden went out of his way to ensure I was taken care of which added to the experience. I will be coming back!

Having always wanted to stay at this iconic hotel I was pleased that it holds up fairly well to my expectations. The facility is getting a bit worn in places but considering the winter ski season and family orientation I can understand. It would be nice to go back and judge for myself again. Overall good expierience.

We had a terrible stay here. We had to move rooms twice. The first room we had didn't have AC. We moved to another room that had a leak in the ceiling in the bathroom that caused water to pool on the floor and if you sat on the toilet, you would get dripped on and the toilet paper roll was soaking wet. The front desk was not helpful unless you pushed for resolution and they acted like you were being difficult or unreasonable. I asked to speak to the manager and she would not speak with me directly. She answered my questions thorugh the front desk person, who was somewhat clueless on protocol on how to handle the kinds of issues we experienced. I understand this is an old and historic hotel, so some quirkes are expected, but this was significant maintenance issues. On top of that, the waitstaff did not seem to take my son's nut allergy seriously, and it made what was supposed to be birthday celebration event and dinner very stressful. The entire weekened was overshadowed by stress and constantly moving rooms. The Hotel was not luxury and outdated, old and smelled like mold.

What a shame to see such a once beautiful resort just falling apart. The staff, other than the friendly waiter in the Marsh Tavern, just couldn’t be bothered. Check in at reception was like you were extra work. Our air conditioner in one room made a racket all night and the waste basket in the other room hadn’t been emptied from the previous guest. When we mentioned it to the front desk at check out, the only question was “But the air conditioner still cooled right?” The exterior of the building needs repair and the driveway to the parking lot is full of pot holes. I had stayed at the Equinox for a business meeting fifteen years ago and was so looking forward to taking my wife and daughter there. Just such a disappointment, especially the staff. They obviously just couldn’t be bothered. So sad to see this once great resort not getting the care she deserves by the management.

We did have a lovely visit to this property. Employees were amazing (Gigi, Yuta, Ashley and lady landscaper I think Debra). The landscaping and Flowers are beautiful!!! I just didn't realize it was a historical location. The building is 2 hundred years old. They have done a good job trying to restore but it's still an OLD property. The building seems to be a mismash of extentions....one elevator that's a far walk from the lobby. The stair case is a one person very narrow way. These are both problems if you have trouble walking. The parking is way up behind property so you need to leave bags in your room and then go park car. Food was amazing in restaurant. So this is a good review but this property isn't for me. I preferring more modern atmosphere.