The Inns at Equinox

This place is terrible. Do not waste your money. Locked rooms a mess and dirty…no towels. Showers….disgusting. Waiting area was extremely uncomfortable and impersonal. I can’t believe this place is allowed to get away with this. Do yourself a favor, find another spa.

We stayed in one of the Townhomes during the week between Christmas and New Years. I know the hotel was full and the staff was being pushed to its limits. However, in the hospitality business client facing staff must hold their tongue and be more empathetic to the hotel guests. The front desk staff was particularly problematic and not knowledgeable about the hotel activities and treated the restaurants and bars as if it was a different company. It is very low customer service to tell a hotel guest to be told face to face pull out their phone and use OpenTable to make a restaurant reservation. Definitely not a four star hotel attribute. I am guessing the food and beverage staff may be under a completely different management company altogether. The food and beverage staff of the restaurants and bars were exceptional. The restaurant manager should be the one managing the entire hotel. The restaurant staff was accommodating and served our food in an efficient high quality manner. Speaking of reservations for the restaurant, the hotel should scrap the use of OpenTable especially given the poor quality of wifi at the hotel. OpenTable was inaccurately stating that there was no restaurant availability. I had to physically walk to the restaurant and talk to the restaurant staff to make a reservation. With a table of eight I was given several options. The condition of the hotel was tired and in need of major refreshing. I know that the hotel was sold to a private equity firm recently. Hopefully, they are planning a major restoration and possibly a different hotel management company. Until the hotel is refurbished and the staff is better trained in the field of hospitality, I won't be coming back.

Wonderful hotel with wonderful staff. The drinks at the falcon were absolutely phenomenal. Jaeden the bartender was marvelous. The drinks were some of the best I ever had.

Hotel was great from start to finish, and the on-site restaurants were truly outstanding, with excellent food and attentive service that made every meal a highlight of the stay. One person who really made the trip unforgettable was the ski shuttle driver, Chris, who might be the nicest, most helpful, and most knowledgeable person in all of Manchester, going above and beyond to make sure guests were taken care of and got where they needed to go with ease. Overall, the combination of a fantastic hotel, top-notch dining, and exceptional service from staff like Chris made this a stay that is easy to recommend and one that deserves repeat visits.

Have come here over 10 times over the past 20 years, a shame to see how terrible the rooms and service are now. Disgusting smell in my room, they wouldn’t move us, and were rude in the process. Would definitely recommend staying elsewhere in Manchester, lots of great other options.