The Inns at Equinox

I only stayed two nights but left refreshed and relaxed. The whole experience was a welcome throwback to a simpler and better time in hospitality and I can’t wait to go back. Very friendly to dogs too!

A two star experience but a four star price on check in we where informed no need to book dinner as plenty of space 40 minutes latter we find only one restaurant open and no room in the inn!! After a lot of topping and throwing we got seated to then wait 45 mins for our food which was just arrange , breakfast day two what a joke stoned faced staff could not be bothered do not go to this hotal

This is my third day at The Equinox, and unfortunately, I can’t stay any longer. The grounds are absolutely beautiful, with the incredible backdrop of Mount Equinox. Unfortunately, the hotel itself is extremely rundown and does not live up to what you would expect from a resort of this caliber. My room was stuffy because the windows wouldn’t open, and the air conditioning worked inconsistently. But the biggest issue was the mattress, which literally sank in the middle, making it impossible to get a good night’s sleep. I immediately reported it to management. I was told they would bring up another mattress, but it would take 24 hours to unbox and expand. I agreed, but no one ever came back. Later I was told there were no mattresses available. I then asked to move rooms and was told there were no rooms available. The most disappointing part was the lack of urgency or follow-through from management. I understand this is a historic property, but that shouldn’t mean guests have to accept an uncomfortable room, inconsistent air conditioning, and poor service. The setting is spectacular, but the hotel desperately needs maintenance and better management. For me, the beautiful grounds simply aren’t enough to overcome the condition of the hotel and the way my complaint was handled.

For the price No valet parking. No cheapo coffee machine until I begged No small frig. Wanted to chg me 10 bucks a day. At their charge plus 40 bucks resort fee. Sort of insulting when restaurant was closed couldn't get anything. Told me gift shop was opened...was closed all day

The resort needs painting and upkeep, the hallways and rooms all have chipping paint and dings, not well maintained. The front staff is extremely week, not providing clear directions to our accommodations. Probably a 2 or 3 start hotel not 4. If we return to Manchester would look at other options.