The Inns at Equinox

I would not recommend this resort. For the price, the rooms were incredibly dated and we found bugs in our room. Both nights there , late into the evening children were running around screaming. Not a pleasant way to spend a weekend.

What a disappointment for the money. The room was very dated and there were moths and bugs. Upon arrival the girl at the desk told us to pull in the back parking lot and to enter through the back to get to the elevator. She did not tell us that there was someone up front who would of brought our luggage to our room , nor did she tell us that we had to lug our baggage up several staircases to get to the elevator. On top of that, although our room was in the 400’s, it was on the third floor. The parking lot and sidewalks were not cleared when we arrived on Saturday and not much better when we went to dinner that night. Although it’s not entirely the hotels fault, there were children running, yelling and pushing at all hours of the night through the sitting areas. If they are going to make it a “family” resort, perhaps they should have areas for the kids and quiet hour rules. Pets are allowed and not only did a dog jump on the furniture, she knocked my drink over. What I had experienced as a guest years ago was not what I experienced this past weekend.

Absolutely awful and, more importantly, unsafe. When we arrived, there was no heat in half of the hotel; one of the guests in my party was told this was related to their sprinkler system having an issue. When we complained that the heat was not working in our room, they brought us 2 space heaters. The heaters quickly blew the fuse to the room, and so we were left with one space heater. My husband and I could not sleep the first night because we were so concerned that the hotel was going to burn down between the broken sprinkler system and the use of space heaters! A few nights later, we received a call that we needed to pack up our room and move because our bathroom was leaking into the bathroom below ours so significantly that we were at risk of our floor caving in. Also, the grounds were icy and not shoveled- my husband and son both fell. I could go on about other issues such as lack of staff, lack of clean towels, expired elevator inspections, broken air mattresses, barking dogs, unfriendly waitstaff, etc, but honestly the safety issue is what motivated me to write this review in the first place. This hotel is going to be the site of a tragedy soon- avoid at all costs

We spent a wonderful weekend at the Equinox celebrating our daughter’s 21st birthday, and the experience was truly unforgettable. From the moment we arrived, the service was exceptional. The bartender was absolutely fantastic and went out of his way to craft a custom signature drink just for our daughter, which made her celebration feel extra special and personal. We also thoroughly enjoyed the spa, which was relaxing and luxurious and the perfect way to unwind during our stay. A very special thank you goes to Leona, the spa manager, who truly went above and beyond. After a massage, a priceless necklace was accidentally left behind in a spa robe, and we did not realize it until after we had already left. Leona took it upon herself to locate it and ensure it was safely returned to us. Her kindness, dedication, and attention to detail meant the world to us. This weekend was made memorable not only by the beautiful property and amenities, but by the incredible people who work there. We could not have asked for a better place to celebrate such a meaningful milestone, and we look forward to returning.

Not as elegant as it appears. No hot showers, food mediocre, hard time getting them to answer phone, charge for refrigerator that doesn't work however they did take care of that after a few times of complaints. Didn't light fireplace until a few days of inquiring. It's winter! Icy outside and had to ask them to salt walkway. Expectations not met. Can't get a suite if handicapped.