The Inns at Equinox

One word…tired… Virtually no service at check-in and restaurant. Grossly understaffed and just all around trying to make it snd failing. Air conditioner in our room was a a concrete mixer going on and off all night . No water glasses in bathroom. We had a buffet breakfast because there was only one waitstaff for a large breakfast area. I’m sure the breakfast may have been fresh once but hard to know when.

My husband and I chose the Equinox Golf Resort & Spa for a relaxing, restful babymoon, but unfortunately, our stay was anything but. The biggest issue was the apparent lack of soundproofing, both between rooms and between guest rooms and the hallway. We could hear virtually every conversation, footstep, and door closing around us. To make matters worse, our room was next to a stairwell with a door that slammed constantly, making it difficult to relax, let alone get a good night's sleep. As several other reviewers have noted, the mattresses are also in desperate need of replacement. Ours felt more like a lumpy pile of pillows than an actual mattress, which was particularly uncomfortable at six months pregnant. When we asked to change rooms, we were met with a disappointing lack of concern, and ultimately, no solution was offered. For a resort at this price point, we expected a much higher level of comfort and customer service. The exterior and grounds are beautiful, but the interiors were a letdown. Rather than preserving and enhancing the property's historic charm, the design felt surprisingly generic, with builder-grade finishes that did little to justify the resort's upscale positioning. In fact, we seriously considered forfeiting our prepaid second night and moving to the new Hampton Inn in town. When a basic hotel starts to seem like the more appealing option for a restful getaway, something has clearly gone wrong. To be fair, the spa deserves credit: I received a wonderful massage, and my husband found the golf course decent as well. Unfortunately, those positives weren't enough to offset the poor sleep, uncomfortable bed, and disappointing response from the hotel staff. Overall, this was a frustrating and underwhelming experience that fell well short of what we expected from the Equinox. We came looking for a relaxing, luxury escape and left wishing we'd booked somewhere else.

For the rate, the quality level of the room was low. The property is not well maintained. We had an issue with our room and the staff was unresponsive. Overall, it acts like a "worn out shoe". Would not recommend.

This is a truly memorable experience — it is true, the rooms, at least my room, show their age (but, in a good way), and they are not very quiet, yet they exude charm and comfort (like going home to grandma’s house). In addition, there is an abundance of lobby space, a huge terrace with a view of the mountains to the west, a streetside porch, and easy walking access to Orvis and a host of dining options and boutiques.

I only stayed two nights but left refreshed and relaxed. The whole experience was a welcome throwback to a simpler and better time in hospitality and I can’t wait to go back. Very friendly to dogs too!