The Inns at Equinox

The list of issues is long. 1) someone left their dog unattended in their room, dog was barking madly. We had to change our rooms. Ok, so they adjusted the room price. 2) old yellow toilet seat in room - yuck! 3) new room had no heat, only a space heater, it worked one night and then they needed to replace it because our room was cold! 4) three inches of water in the shower - was fixed for the next day, but I shouldn’t have to ask. 5) very slow service in Marsh Tavern. 35 minutes to get breakfast served? Just because you apologize when you serve me my drink doesn’t excuse the 10 minute wait - or that I had to ask for it again. 6) if you have a gift shop, perhaps you should open it for an hour or so each day? 7) hotel was overrun with dogs. 8) I remember the days not so long ago when there was a doorman who greeted you and helped with luggage - now it’s all DIY. 9) a 10 inch gash in the window curtain ? 10) generally in need of deferred upkeep. Someone needs to buy the EH, invest a bunch of money and bring back its shine. I’m for the Taconic Hotel next time!

I don't think we will be coming back. I already wrote to you about the ice-cold reception we received, no doormen, the receptionist was rude and never even asked us if we needed help with our bags. The general feeling during our stay was that we were left unattended. Light bulbs in the recessed lights were either burned out or flashing and needed to be changed, remotes didn't work due to dead batteries, broken telephone hand receivers (I asked to have these items fixed, but no one ever came). Safety issues abound, unlit exterior stairs at the Orvis House, skylights coming apart on my brother-in-law, and stories of extremely rude servers in the Marsh Tavern. I asked to have the fireplace lit in the Orvis house, it caused a massive gas leak, so no fireplace. Not all were terrible; it's clear some of your staff are trying hard to make up for others who were plain awful. I also could not believe the condition of the carpeting throughout the hotel. I noticed in some spots it was worn down to the subfloor! We have been coming to the Equinox since it was owned by Rock Resorts and it breaks my heart to see what has happened. I hope it can be turned around.

We had a wonderful quick weekend at the Equinox Resort. The room was spacious and clean, the staff was friendly, the common areas were comfortable and the town was lovely.

Had a lovely visit. Super nice staff. Clean Confirtable room. Beautiful property. Lobby was spa and dinner at Falcon Bar was outstanding.

Our trip started off with a cancelled flight and even a scary encounter hitting a deer on the way, so by the time we finally arrived, we were exhausted and shaken. James greeted us with such warmth and genuine kindness that it immediately lifted our spirits. He made us feel welcome and taken care of from the moment we stepped in. The resort itself is beautiful, but it was James’s thoughtful hospitality that truly made a difference. We’re so grateful and won’t forget how much that meant after such a rough start.