Brewery Gulch Inn

Stayed last weekend at the Inn and have been a regular guest for several years. Prior visits were always exceptional (5+ stars). Our last trip, early last year, we had learned that the Inn had been purchased by a corporation and could tell that some things had already changed, but we would return to see if things got any better. This visit we had issues/concerns with our room. There was hardly any water pressure from the shower head and pillows were flat and clumpy. Also, on this visit the food was not as good as it once was as we were told that there was a new chef. They used to put a menu out for the next 2-3 days, but this go around it wasn't released until mid-afternoon. The food was horrible and very disappointing. They also changed the breakfast menu, which was also very disappointing. This place was not the same. All the charm and little things that they used to do are no longer. Pastries used to be put out daily, not any more. Coffee mugs in the morning were sparse, had to ask for a coffee mug, then told it would be a few minutes as they were being washed....staff should know how many guests are staying and plan accordingly. I don't pay over $600 a night to then have to drink coffee out of a paper cup then next morning. If I wanted to do that, I would go to Starbucks!!! My wife and I have visited this Inn over a dozen times and never have we visited with anyone who brought young kids. Well, Valentine's Day get-away, our room was right next to a couple that brought their noisy 5 year old and unfortunately, the room walls are paper thin and could hear pretty much everything. Then during breakfast, dinner/happy hour, their noisy rambunctious kid just made this stay that much more enjoyable, not! VERY DISAPPOINTED and not sure if I'll return. Paid a lot of money for lack of what used to make this place special.

Looked amazing on web site, but overall disappointing and over priced. Walls are paper thin as described by other guests. Food and wine is average (breakfast) to poor (dinner ). Front desk service was excellent. The room, was nice, but light bulbs flickered with dimmer, and water pressure was really poor. Worth 1/2 the price we paid. Won’t stay again.

DO NOT STAY HERE. While the view from the inn is beautiful, the service is horrible, the walls are paper-thin and the rooms are mediocre. Specifically, Crystal at the front desk is one of the worst service people I’ve ever encountered. When I left the key at the front desk to checkout, Crystal said, “Did you request a late checkout.” Since it was noon and no one told us that checkout was at 11 am, I told Crystal that I didn’t know what she was talking about. She rudely responded that she was going to charge us a $100 late checkout fee. I told her not to do so. The late checkout fee was ridiculous because the inn was not fully occupied. An hour after leaving the inn, I received an email with the final invoice showing the $100 late fee. I highly recommend visiting Mendocino, but stay anywhere but the Brewery Gulch Inn.

Stayed one night in a suite room. Based on the very high online ratings, we expected a high-quality stay and attentive service. Unfortunately, the experience was disappointing. We arrived around 6:00 p.m. when it was already dark. Upon entering the lobby, we saw a group of people dining, but no one acknowledged or welcomed us. After waiting for a while, I had to ask how to check in. A staff member came from the dining area to assist and informed us of a 5% gratuity charge for food service. The check-in staff member later appeared and helped with luggage only after we requested assistance. We were given two bento boxes, but no one helped deliver them to our room. The food was cold, and there was no assistance with drinks—everything had to be handled by ourselves. Breakfast the next morning was better in terms of food quality. Someone helped us place our order, but we still needed to refill drinks on our own. At checkout, we received only a brief “thank you,” with no further interaction. Overall, we did not feel welcomed during our stay. The room and the property itself were cozy and warm, but the service needs significant improvement. Given the price, the stay felt heavily overcharged for the level of service provided.

Stayed last weekend at the Inn. Have been a regular guest for several years. Prior visits were always exceptional (5+ stars). This visit had issues/concerns with staff and room. Also, on this visit the food was not as good and there were some other issues. This place was not the same. I emailed Isabel (guest service manager) with detailed list of concerns and why the stay was not worth the price. Isabel sent a detailed response that seemed appropriate and areas they will be working on to bring the BGI back to a higher standard. I appreciated her sincere response. I hope this happens as this has always been such a special place to stay. I will give the BGI second chance down the road.