Carneros Resort and Spa

Did not meet expectations what so ever. We came here for july 4th weekend and paid a premium. I told them it was a special occasion and when we got to the room our keys didn’t work and there were 2 strange men that opened the doors for us. Nothing done for the special occasion that I had told 3 people about. Then my daughter was out there playing on the deck and came back with a handful of splinters. A sign warning kids not to crawl on the deck would have been nice. I really wanted to be able to come back here and recommend this place to friends but unfortunately we’ll be looking elsewhere. Don’t let all the good reviews sway you from looking elsewhere. Such a disappointment. It’s not worth the money.

We have stayed at Carneros Resort many times because we’ve always enjoyed the pool and grounds. After a previous disappointing stay, we decided to return hoping things would be better, but this visit was deeply upsetting and we will not be returning. WARNING FOR DOG OWNERS AND FAMILIES WITH SMALL KIDS:The private patios are not fully enclosed underneath. They have wide-open decks that leave open access for wildlife to live beneath them, and there are no measures in place to prevent raccoons from entering these guest areas. Our stay started poorly at check-in. The first cottage we were assigned was completely dirty, featuring an unmade bed and used towels on the floor. We were told to wait while they moved us and were promised a glass of rosé, but it never arrived. Things became terrifying shortly after settling into our second cottage. Our 11-year-old senior dog was brutally attacked by a raccoon inside our private "enclosed" patio during daylight hours. The raccoon came directly from the open area beneath the deck. The attack was entirely unprovoked, extremely distressing to witness, and required immediate emergency veterinary care. We had to spend our first day in Napa at the emergency vet and were left with a massive bill. When we reported the incident, management's response was completely unacceptable. A manager told us the property is a "raccoon habitat" and basically shrugged it off, saying these encounters can happen even during the day. While wildlife is expected in the area, it is highly unusual for raccoons to actively hunt inside guest patios in broad daylight. The under-deck spaces could easily be secured, and if the property is a known raccoon habitat, there should be clear warnings and effective preventative measures. The resort did not cover our veterinary costs and offered absolutely no meaningful goodwill gesture or compensation at the time. The total lack of empathy, communication, and safety follow-through does not match this property's high price point. Do not stay here if you value the safety of your pets or young children.

Carneros Resort and Spa is a dream destination! My husband and I were married here in 2015, returned in 2025 for our anniversary and again this year for my 60th birthday! From the moment you arrive into the lush resort, you are warmly greeted and immediately relax. The uniqueness of living in a cottage for a few days with private outdoor living space is one of my favorite things about Carneros. Fireplaces for coziness, heated bathroom floors for chilly morning, 2 pools for warm afternoons, several restaurant options on site, and comfortable beds for the end of the day. There are so many activities to participate in, and a lot of seating areas to read a book for some alone time, or mingle with other guests in the pavilion. And the location is fantastic - close to lovely vineyards and only a few miles from Downtown Napa. We can't wait to return again and again!

This resort is absolutely gorgeous! The pictures do not really do it justice. The entire property is in really good condition, rooms are nice, updated, and clean. The restaurants are all very nice with good food and good service. We loved the cottage style of the room and having the large patio and outdoor area. The staff at the pool, restaurants, and housekeeping were amazing and provided exceptional service. The front desk staff seems to be lacking in the service department. We had a similar experience as others have reported with check in. We arrived a bit early (2:30 and check in is at 4) and were told our room wasn't ready yet. No problem, I understand there isn't a guarantee of an early check in. They said they'd text us when the room was ready and that we were free to explore the property. They did not give us directions on how to get around so we wound up hanging outside the lobby area. At 4:10 we still had not received the text or call that the room was ready so we went back to the check in desk to get the keys. The other issue was that we were bringing our dog and when I booked the reservation it indicated a $150 cleaning fee for pets. When they sent me the pet agreement to sign prior to our stay they had the fee listed as $300, so I called and again was told that it would only be $150 and they sent me a new agreement with the correct fee amount. However, when we checked out I saw on our final bill that they charged us twice for the $150. I had to call and ask that they reverse one of the charges. Aside from those two hiccups, we had a wonderful stay. We paid for a later check out and got to enjoy the pool the day of our check out which was very nice. Overall this is a fabulous hotel and very dog friendly!

Our stay at the Carneros Resort was perfect! Exceptional service in an exceptional setting!