Carneros Resort and Spa

The facilities and service need a lot of work. When we arrived there were three people at the front desk and not one person greeted us or offered to check us in. We finally had to ask them if we could check in with them since we weren’t sure if they were actually reception. They also didn’t offer wine which we learned later was supposed to be part of the check-in amenities. Our room was a bit cramped despite upgrading to a premium cottage. It was outdated and in need of a refresh (chipped paint, stains on walls and furniture, light fixture not working properly). The design and layout weren’t the most convenient. For instance there was no desk/table to sit and eat at so room service was pretty challenging. They only gave us one set of utensils for three people/entrees both for room service and poolside lunch. Housekeeping forgot to replenish coffee, hand towels, face towels, and bath mat. They offer complimentary breakfast but didn’t mention that beverages weren’t included and charged us for our coffees. I’ve never experienced basic drinks like coffee and juice not being included as part of a breakfast buffet. The pool areas also felt outdated and in need of some maintenance. The hot tub was lukewarm with no means to adjust the temperature. On the plus side, the grounds are pretty, most people are nice, and the food was surprisingly good. Overall, more like a 3-star experience but at these prices there are better options in wine country.

I wasn't sure a Napa trip would work with a 7-month-old, but Carneros turned out to be the best possible choice. From the moment we arrived, every staff member was genuinely warm and gracious with our baby. They had a crib and high chair ready without us asking, and nothing ever felt like an imposition. The concierge team deserves special mention. They were enthusiastic, knowledgeable, and perfectly split their recommendations between adult experiences and family-friendly ones. They even connected us with a wonderful nanny, which let us do a proper wine tasting as a couple: a huge gift on a family trip. The complimentary Alpha Omega tasting was another standout perk. The details are what make this place: breakfast up at the Hilltop Dining Room with those views (the Model Bakery English muffins alone are worth the trip), the best Frosé I've ever had in the tasting room with a fantastic sommelier, and the Coop boutique, which is dangerously good. I could shop there all day. The grounds are 28 acres of gardens, lawns, and vineyards to wander, the children's pool was perfect for our little one while the adult pool looked incredible, and evenings with live music by the restaurant felt magical. Our cottage had a private patio, fireplace, and a deep soaking tub, which is exactly what you want after a day of exploring. We've stayed at other properties in this region, and Carneros is the one we'd choose again without hesitation. We can't wait to come back.

We had the best weekend celebrating my sister in law. The hotel gave great recommendations for wineries and dinner spots. Loved the market and thought the spa and pool were incredible!

Pool and food are amazing . Grounds are beautiful. Property is gorgeous. Lots of games and activities on property. Staff was not great and generally not trained in service. Small example, asked for a private pickleball lesson. They found some local man who wasn’t affiliated with the resort, was not in a uniform and acted extremely inappropriately. We had to video the event because it was so disturbing. When I spoke to the concierge about this, they brushed it off saying “he isn’t affiliated with the hotel”. I had paid for it on my room charge and concierge set it up. They wouldn’t apologize or take any responsibility. It was a very unprofessional experience. Overall, hotel is beautiful. Food was great. This could have been a one off, but it was a bad look for such a high end hotel.

Recently stayed here for one night, due to having a free Hilton reward night -- and the property was worth it. We stayed in the Poppy room #4. the bungalow was located in a less picturesque area of the resort, off to the side, tucked away, where we could hear the nearby road. Maybe that's where they put all the free night rewards? Not sure though. But upon saying that, we were at least pleasantly surprised when we opened the door and walked in. We had a couch with a gas fireplace, a large bed, a giant shower, and a huge outdoor space with a fire pit and heater. Everything smelled amazing and the unit was very clean and cozy. We could hear the traffic in the bathroom, but inside the bedroom area, it was quiet. The overall resort grounds of the property were incredible! We kept snapping pictures wherever we went, as we took in the views of the vineyards, the flowers, the pathways, everything was impeccable. There are two pools on the property -- the adult one located at the far end of the property really stood out. It was so relaxing sitting by the infinity pool, with the sunset views overlooking the vineyards in front of us. We ate at the Farm Pavilion during our stay -- a more relaxed area near their Farm restaurant. We had our own fire-pit, and dined on burgers and pizzas. The location of the restaurants are within an area that also had bocce ball, horseshoes, a clothing store, and a market with made to order food, and various other drinks and snacks for purchase. Our stay included the breakfast buffet, which also had plenty of options like baked goods, plenty of fruit, oatmeal, and fresh quiches. Every staff member we encountered were very friendly, and went above and behind to make our stay easy-going and relaxing. The only negatives we can think of, was that there needed to be a little more maintenance in the cottage showers. Both of the indoor shower heads in our unit, had mold -- so we opted to use the outdoor shower instead. Also, as a Gold Member we are entitled to a late check-out, but were only given an extra 30 minutes. Overall, a fantastic property and a memorable experience.