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Inn at Occidental in Occidental, California
Just an hour north of San Francisco, minutes from Sonoma and the stunning Pacific Coast, the Inn at Occidental is a singular wine country escape. This whimsical property is like a playful gallery filled with bold colors, and lively folk art. Amid the family heirlooms and original artwork, you will be treated like a treasured guest, from unforgettable morning culinary experiences to early evening wine and cheese receptions in good company.
With its artisan boutiques and notable abundance of Italian restaurants, Occidental's main street epitomizes Sonoma County's inviting charm. Surrounded by awe-inspiring redwood forests, you can spend your days exploring this haven of nature. Local activities range from antiquing and biking to canoeing and hot air ballooning. If you have an appetite for local vintages, you can choose from almost 200 Sonoma wineries. Or seek a unique encounter with nature and head for the coast for whale watching in season. Enjoy the best of Northern California with a stay at Inn at Occidental.
Location of Inn at Occidental
Nearest Airport: SFO
Amenities for Inn at Occidental
- General Information
- 18 Guest Rooms
- Dining Room
- On-Site Amenities
- In-Room Amenities
- Air Conditioning
- Direct Dial Telephones
- Hair Dryers
- Whirlpool Bathtubs
- Luxury Linens
- Luxury Bath Amenities
- Radio & CD Players
- Private Decks
- En-Suite Bathrooms
- Wine Tasting
- Whale Watching
- Art Galleries
- Hot Air Ballooning
- Antique Shopping
- Food & Wine
- Summer Getaways
Reviews for Inn at Occidental
I was booked there in connection with a small conference nearby. I stayed two nights, but I arrived late and left early both days so I missed breakfast. The room was very pleasant with a spa tub and a gas fireplace. The inn is an old house, and my room was on the second floor toward the back (no elevator that I saw) so getting the suitcase up the stairs was a slight effort but not a killer. The downstairs common room was lovely--lots of space, couches, etc. I wouldn't mind going back when I had more time to appreciate it. The conference sponsor paid for it so I don't know what it cost.
The room was clean,well furnished and commodious. The staff was welcoming and knowledgeable about the area. There was a power outage and we were found by Marilyn (who had made our dinner reservations) and then helped to accommodations that had auxiliary power available. Breakfast both days was a delight-excellent food and a dialogue with chef John who has a roguish outlook on life and Sonoma County bureaucracy.
To give you an idea of who we are: my husband and I are in our 30s. I am a clinical pharmacist and he just defended his PhD in environmental engineering (he passed!). We stayed here for our 10th anniversary together and we were really excited about the stay at the Inn. I would have given this place 3.5 stars, but after the way they handled a power outage and the lack of common courtesy and respect shown by the innkeeper, I have downgraded to 1 star. Our experience: We arrived in the afternoon and checked into the Summer room, everything looked great. Marilyn (the manager) greeted us and was quite nice, both at check-in and during the wine hour. There was a power outage right as we were heading out the door for our dinner reservation. Marilyn stopped us and quickly showed us another room (which had generator power) and asked us to move into this room immediately. However, since we had a dinner reservation we asked if we could do this after dinner. We werenâ€™t sure how long the outage would last but from her response it seemed like it could last all night. Unfortunately, the room we were moved to did NOT have a king bed which was one of the key reasons we had booked the Summer room (aka this was a priority for us). When we returned from dinner we noticed the bed and tried calling the B&B staff through the in-house phone linesâ€¦. No one answered. We tried using the phone in the libraryâ€¦. No one answered. Then we tried the phone at the front door of the B&Bâ€¦. No one answered. We tried calling their contact # on their websiteâ€¦. surprise, surpriseâ€¦ No one answered. At this point the customer service was falling far short of what we would expect from any establishment, especially one that was experiencing a power outage. Needless to say, it was quite an unsettling feeling that there was no way to contact the staff. Additionally, we were now left in a room that did not meet our original requirements and with no way to contact the staff there wasnâ€™t much else for us to do but make the most of a disappointing situation. The next day during check out we let the daughter of the owner (who was checking us out) know about what happened and explained that given both the inability to reach the staff the previous night and the lack of adequate accommodations, some compensation was in order â€“ she was understanding but said she didnâ€™t normally work there so she would have the owner reach out to us later that day. That day passed, no response. Another day passed, no response. Another day passed, (seeing a pattern here). Finally we sent the owner an email explaining what had happened and wondering why he hadnâ€™t reached out to us and what could be done. His response was rude, aggressive, and accusatory with not even a hint of an apology or sign that he cared about our experience. He had no explanation for not contacting us. His response was presented as an argument focusing on the following points: 1) we didnâ€™t make any comment when first shown the room (we were rushing off to dinner), 2) he did not belief our account of their phones not working (we replied with screen shots of our call logs), 3) asserting that at least we had heat in the room where the power went out (ok, wow), and 4) claiming that the other guests were happy so why werenâ€™t we (at breakfast the other guests complained to us about not enough hot water â€“ but more importantly who cares that was not our experience). He did finish off by offering a mid-week stay which expired in 1 month. This is a throw-away compensation - as we are not local and even if we were who can take a day off mid-week. In the end we asked for a partial refund. The response again was a firm no with no attempt of an apology. I think the complete lack of courtesy of this owner is what is really disappointing. We came here to celebrate something really special (we had told them about our 10 year celebration) unfortunately things went wrong â€“ which sucks â€“ however, the lack of a simple â€śwe are sorryâ€ť is what is really troubling and shows a lack of common decency. I guess the true measure of hospitality is not how you treat guests when things go fine but how you treat them when things go wrong and unfortunately when things went south Jerry was accusatory, disrespectful and showed a complete lack of concern for his guestsâ€™ needs let alone safety. This is not the type of person that deserves to be supported by further patronage. As you may have seen from other negative reviews, Jerry seems to try to minimize or argue with negative experiences (wish we saw that before we booked â€“ big red flag). So he will likely try to attack this review or defend himself and again not take responsibility. Jerry, we are still waiting for an apology or some sign that you care about your guestsâ€™ experience.
yopaolo - San Francisco, California
We stumbled into the Inn at Occidental last year when we came out to the area for a wedding. We loved it so much that we planned a trip with our family the following year. We love the accommodating attitude of Jerry (owner). They seem to bend over backwards to make sure our stay is perfect. We love the breakfast (especially the home made granola). The wine pass they give to many wineries in the area makes it very affordable to do tastings in Sonoma Country. We also have loved the short but beautiful drive through the hills to the coast (absolutely amazing scenery). We will be back!!!!
831kevin - Fort Lauderdale, Florida
Great getaway from SF. Set in beautiful Occidental, CA. Quiet location, nicely furnished. A bit pricey, but given the settings, it was worth it. We stayed in the king-size bed which was very comfortable.
ljz00us - Taipei, Taipei, Taiwan