Saybrook Point Resort & Marina

I’ve been a long‑time guest and marina member at Saybrook Point Inn, and over the years I’ve had a series of experiences that left me feeling unheard, unsupported, and ultimately unwelcome. I’m sharing my personal experiences and perceptions so others can make informed decisions. 🚩 Service & Marina Issues Over Multiple Seasons 1. Boat Equipment Damage During my first season, I returned to find a broken bimini rod holder on my boat — something I never authorized anyone to touch. No one notified me; I ended up covering the repair myself. 2. Missing Lines After a Trip After informing staff I’d be away so they could rent my slip to transients, I came back to find my lines gone. It took several follow‑ups before they were replaced. 3. Shore Power Failure When my boat lost power, I hired a mechanic at the suggestion of staff. The issue turned out to be the marina’s shore power supply. I still had to pay the mechanic’s diagnostic fee. 4. Repeated Shuttle/Transport Refusals Despite paying substantial slip fees and dining regularly at the resort, my repeated requests for the hotel shuttle or vehicle to take me to their recommended mechanic were all declined. 5. Pool-Related Health Concern I learned of a health‑club member experiencing eye irritation after using the outdoor pool. Based on how I heard it addressed, it didn’t feel like guest well‑being was taken seriously. ⚠️ Interactions That Changed Everything These individual frustrations were one thing — but several conversations with management left a much deeper impact. 6. What the GM Told Me About an Employee After I privately expressed frustration off‑premises to an employee, the General Manager later told me that this employee had said they “wanted to break a glass over my head.” I don’t know the full context — I can only say that hearing this from management made me feel unsafe and extremely uncomfortable. 7. “Protected Class” Comment In another conversation, the GM asked me whether I was “a protected class of people.” I didn’t know how to interpret that. It made me feel dismissed rather than heard. 8. “Right and Wrong” vs. “Winning” I also recall the GM telling me — paraphrasing here — that “right and wrong weren’t his concern; winning was.” Hearing that did not give me confidence that my concerns would ever be handled fairly. 👶 Regarding Children & Pool Policies Based on what I personally observed, flotation devices appeared to be allowed for adults but not for children in certain pool settings. I fully support safety rules — I just hope they’re applied clearly and consistently for everyone. ❌ Membership Termination After privately expressing my concerns to another local business, I then received a letter stating that my boat slip would no longer be available. When I asked about a refund for the unused period after I pulled my boat, I was told I was no longer allowed on the premises. 💬 Why I’m Sharing This These experiences — taken together — led me to stop supporting the resort. This post reflects only my personal experiences and perceptions. I’m not asking anyone to reach a particular conclusion. I simply encourage people to: Look into the resort’s policies Consider their own expectations Decide what feels right for themselves and their families Everyone deserves to feel safe, respected, and treated fairly where they spend their time and money.

Wonderful time with my friends of 53 years having dinner, stay and spa!

Great stay at Saybrook Point Resort. We enjoyed the King luxury room with fireplace. Really nice on-site restaurant. Very relaxing.

We live only an hour away...but badly needed a break from heavy snow and exhaustion from clean-up...and this turned out to be the perfect place to go: great facilities, rooms, and restaurant....and we enjoyed them all. We had a suite with water views which was incredible but there are many other room types. The spa, the food, and the staff were all top notch.

We arrived and were initially across the street in one of their other properties but with the pending snow storm requested to be in the main hotel. This was properly arranged and we had a beautiful ocean view king suite. The hotel boasts the best restaurant in Old Saybrook, Fresh Salt and they should, it is great. This is not to overlook the Choo Choo lounge that serves almost the same menu in a pub environment. The area has many boutiques and upscale restaurants. You have to go to the Sip Wine Bar! You will not be disappointed. We come here on our boat from RI in the summer as well for the same experiences.