The Bellmoor Inn & Spa

My husband and I are currently here for our anniversary. We were so excited to get away and based on all the fantatic reviews, we could not wait to stay here. I will start with the good. Alex, the golf cart driver is wonderful. What a sweet young man. He took us down to the boardwalk and gave us many suggestions. He was fun to talk with and has gpne out of his way to acknolwdge us each day. Garth, at the front desk, I believe he is the general manager, was very kind to me and listened to my concerns and tried to fix the problems we had. He moved us to a new room, which I will get to soon. When we checked in we were given a garden view room. It says on the website that there is no elevator to these rooms. I did not realize that, It is hard to get all your belongings up the flight of stairs. We were room 202. Despite the lack of elevator, I was still so excited to see the room. My high hopes were deflated pretty fast. The room was tiny, smelled so musty, like s damp basement, and the shower head was awful. Water came out, but one stream of water. It was terrible. I immediately went to the front desk and Garth offered us another room. We had to spend one night in 202 and agreed to that. It was rough with the smell. It gave me a headache. The next day we got moved to the Palmer House. This was suppose to be an upgrade, but I just do not see it. They did put a dehumidifier in this room, which helped a bit with the smell. The shower was much better,but this time the TV did not work. Normally we do not watch TV when away, but there was a pretty bad rain storm, so we were stuck in the room, so that was frustrating. In addition to that, the people in the room above us kept moving the furniture around. Alll we head was stuff being dragged. And, I know that is not the fault of the hotel. In the new room, we had to kill 3 bugs, which I again kmow is not anyones fault. In both rooms the air condition unit was so loud. We ended up turning it off in our second room. Both rooms were outdated and very worn. Holes in the walls, small bathrooms, not kept up at all. For the price we paid, I expected much better. I am wondering if all the rave reviews come from people who are staying in the club suites on the 4th floor. This is an adult only floor that you cannot get to if you do not book it. Maybe those rooms are the good ones. For over 400 a night this place was not a good find. As I said, we are here celebrating our anniversry. I always go with my gut and I am kicking myself for not this time. We had the Beach View Hotel booked and last miinute I changed to the Bellmoor. That was a big mistake. The rooms were surface cleaned, the staff was somewhat helpful. Common areas outside could use a redo. The breakfast in the morning is very good, and so are the cookies. However, for the price we paid per night, it was not worth it. It truly was os disappointing.

Wonderful Experience!! Exceptional Service from staff especially Alex. We plan on coming back in the future. Really loved the ride on golf cart. I have a bad knee It really saved us from walking.

As good as it looks online. The staff was great. The room was clean and beautiful. We started each morning with an excellent breakfast before taking the short walk down to the beach and local shops. It was a wonderful experience. I wouldn't hesitate to visit again.

The hotel is super charming. Feels like going back in time a bit. I love the welcoming staff and the location. My spa service (facial) was amazing, though very expensive, and I get a lot of facials. It was worth it though. We will be back.

Great hotel, great location. Friendly staff. Has all the amenities one needs. Jim and Alex the gulf cart drives are the best! Garth the general Manager will take care of you if anything looks off on your bill. It is important to make sure everything is correct on your end. The breakfast is nice and is located in the best part of the hotel with the garden view!