Inn and Spa at Loretto

I rate them as average (2.5 out of 5). Good location but i found the hotel to be showing its age and the service to be below average. See the following points. 1) Room was dark and one of the ceiling lights was not working 2) Bathroom, looks old 3) Carpet in the hallway was very worn 4) Service at breakfast was very poor (a) reception sign said “wait to be seated”, we waited 10 min and nobody showed up to seat us (b) we decided to sit we down at a table, the waitress came after 5 min and asked to move to another table (2) we order coffee/orange juice and breakfast, 40 min later we received drinks and 5 minutes afterwards the food arrived (3) during this time 2 other patrons left, telling the waitress they could not wait any longer 5) The food was good once received 6) When we went to checkout, the restaurant bill was not included, reception said they would check and put it ion our bill, they did and it was correct. It seems the restaurant is understaffed. One positive, the bartender named Ben, did a good job and also had a good attitude. END

Stayed for Mother's day weekend and have been disappointed. The room was dark and felt outdated. There was a broken knob on a closet door and it just felt shabby. There is no fridge, no mini bar, no complimentary coffee in the morning. For what you pay I would expect more of these basic amenities. One of the elevators broke twice during the stay as well. The hotel is showing its age for sure. The one bright spot is the lovely and attentive staff we encountered and the meticulous attention to the cleanliness of the room. Appreciated that. The downtown location is also great. Otherwise, felt very basic and underwhelming. Will not stay again during next visit I'm sorry to say.

It is very hard to get anyone on the phone at The Inn at Loretto. Only 1 elevator was working and it was tiny. We had a balcony that was dirty...it had old smoked cigar stubs, various trash and wrappers on the floor. The front desk/check out rep had no idea if they offer a senior citizens discount and told me I could call back and get it applied later. I did that after calling repeatedly to get someone to answer at which time I was told they don't offer discounts after the fact. She was rude on top of that. I won't stay here again.

My husband and I just spent 5 nights at the Inn and Spa at Loretto and cannot say enough about how much I loved this hotel. The building is beautiful and filled with works of art and Southwestern furniture that help to create a real oasis to come home to each day. The hotel is in the perfect downtown location, but still very quiet - a 4 minute walk to the Plaza and many good restaurants. There is lots to explore just in the hotel itself -- many lovely shops, a restaurant, a morning coffee spot (try the chocolate pinon coffee), a great lobby bar with live music some nights, a spa, pool, and 4th floor terrace from which to watch the sunset. The best part was the staff -- so kind and friendly, offering tips on where to eat and what to see, and generally making us feel very welcome in Santa Fe! Our room was immaculate, and the bed comfortable. I had a CBD massage in the Spa with Karin -- truly one of the best massages I have had ever! I slept so well afterwards, after having altitude induced insomnia for 3 nights before. Take advantage of the lemon infused water provided in the lobby, and stay hydrated!! I cannot wait to return to Santa Fe and the Inn and Spa at Loretto!

This is a nice property in a great location. However, I think it is a bit overpriced. The rooms are definitely outdated. The fireplace in the room is just an ornament- candle in there. The view of the mountains from the balcony was the view of a roof in the immediate and then had some mountains past that. Not bad but not great. .The pool area is very nice and the “living room”- bar area was nice. The fireplace there with the couches is comfy. There are a lot of shops in the hotel when you walk in, but most weren’t open regularly, perhaps due to the holiday. The one gift shop was lovely and the lady working helped me with a jewelry purchase. We booked through Chase Edit and had free breakfast for 3 days, we used 2 and it was very good. The one day we did not was Easter and we could not use it on property that day. We didn’t know that ahead of time and were a little annoyed when we went down at 10:30 to learn that. It can be difficult to find something to drink at the property if the store is closed, bar is not open etc. i wish they had coffee and tea available throughout the day. You have to valet your car-not a fan of having to bother someone every time you need your car. On a positive note, the guys were great and very helpful. On a negative note- I tried to get change for tips one day at the front desk(which is weirdly placed) and the guy said, “I only have 100’s”. Ummm…okay. Weird. Overall, a decent place to stay but maybe at a different time.