Inn and Spa at Loretto

This is a nice property in a great location. However, I think it is a bit overpriced. The rooms are definitely outdated. The fireplace in the room is just an ornament- candle in there. The view of the mountains from the balcony was the view of a roof in the immediate and then had some mountains past that. Not bad but not great. .The pool area is very nice and the “living room”- bar area was nice. The fireplace there with the couches is comfy. There are a lot of shops in the hotel when you walk in, but most weren’t open regularly, perhaps due to the holiday. The one gift shop was lovely and the lady working helped me with a jewelry purchase. We booked through Chase Edit and had free breakfast for 3 days, we used 2 and it was very good. The one day we did not was Easter and we could not use it on property that day. We didn’t know that ahead of time and were a little annoyed when we went down at 10:30 to learn that. It can be difficult to find something to drink at the property if the store is closed, bar is not open etc. i wish they had coffee and tea available throughout the day. You have to valet your car-not a fan of having to bother someone every time you need your car. On a positive note, the guys were great and very helpful. On a negative note- I tried to get change for tips one day at the front desk(which is weirdly placed) and the guy said, “I only have 100’s”. Ummm…okay. Weird. Overall, a decent place to stay but maybe at a different time.

The location was great! We were able to walk to almost everything we wanted to see and do. The staff was kind and friendly. The pool area is excellent, and the hot tub was very much needed after a long day of walking

Colleen eased my anxiety of not knowing what to expect from being gifted 4 rituals experience. Left feeling refreshed, would come back, and definitely recommend.

Some hotels prioritize their location over service. I booked a room weeks in advance, but upon arrival, they changed my accommodations. Despite my usual kindness and politeness, I received a lot of attitude and dismissals. It’s too expensive for such poor service.

We booked two adjoining rooms at the Inn and Spa at Loretto in Santa Fe and confirmed this by phone ahead of time, since we are traveling with three minors. We were told adjoining rooms would not be a problem. When we arrived, however, we were given two rooms that were not adjoining and were actually several rooms apart. When I called the front desk to ask if anything could be done, the only solution offered was for the parents to split up and sleep separately in each room. When I expressed concern about the children being separated, the front desk agent became unhelpful and ended the call before I could finish speaking. We are only staying one night, which makes this especially disappointing, and we were told there was no way to resolve the issue. This was not the level of hospitality or care we expected, especially after confirming our needs in advance.