Inn and Spa at Loretto

Ten of my college friends and I all turn(ed) 80 in 2026, and we decided to have a reunion. At my research and suggestion, it was decided to travel from our various parts of the US (east coast, west coast, midwest, mountains) to Santa Fe and to stay at the Inn & Spa at Loretto. Reservations were made in March 2026. When we arrived on a Tuesday in September 2026, it had been raining for several days with flood warnings posted on weather sites. To our surprise, five of our group had water leakage in their rooms rendering them uninhabitable. Water was running down the wall in one, and the others had serious problems with seepage and wet carpeting. We learned from maintenance staff who were wet vacuuming rooms that the water problem had surfaced at least a day earlier, but no one at the hotel alerted us prior to our arrival. "Tammy" at the front desk was besieged with requests from us and others to change rooms....difficult as hotel occupancy was at a peak. There was no doubt that Tammy did her best without management support. No manager was on site, but I was able to obtain an email address for Manager, Hunter Marsh. I emailed Mr. Marsh but never heard back. By the end of the first evening, two occupants of a wet double room were offered a dry king room with a roll-away. By Wednesday, a wet single king room was also replaced with an upgrade. Two who had a wet double room decided to tough it out as one has mobility issues making it difficult to repack and move. Hunter Marsh appeared at the front desk on Thursday and apologized to those who had encountered water and stated that he should have been at the hotel. Still, I never heard from him. At check-out, all were charged the original per night fee, including those with wet rooms despite their awful experience. Too little, too late, Mr. Marsh offered one person a complimentary dinner at the hotel, however, as all ten of us ate at the hotel the first night....there was no offer to discount or pay for that earlier meal. Mr. Marsh cited what everyone seemed to know that the Inn & Spa at Loretto will be closed for a nine month renovation. Cold comfort. Disappointingly, the hotel management decided to squeeze every last dollar from a group of 80 year old women who traveled far to be together. Yes, Mr. Marsh, you should have been at a flooding hotel on a busy night. The optics were not good. You should have had the hotel call each of us before we got on a plane. You should have comped the Tuesday night charge for those with wet rooms. You should have sought to generously and immediately compensate in some way those 80 year old women who were inconvenienced, anxious, and miserable. Those of us who were randomly spared a wet room...offered to share our rooms with the others. In the end, we enjoyed our fleeting time together and the sites of Santa Fe. The hotel has much to offer in the way of amenities including proximity to priority sites and local restaurants, in-house shops, a convenient gathering room, work-out facility, restaurant and coffee shop. However, by not stepping up to be pro-active and generously hospitable in a timely manner for those inconvenienced, Heritage Hotels revealed a crack in its values, management training, and culture.

We enjoyed our stay at the Inn at Loretto. The room was nicely decorated, clean and our room was quiet. The location is perfect. Our room had a beautiful terrace. The only fault I could find was the food in the restaurant was not great. We ordered steel cut oats for breakfast one morning and they were definitely instant. Dinner was also underwhelming. But, there are also lots of great restaurants nearby. (The Compond, for a special occasion, is fantastic. I thought the hotel was good value.

Just came back from a 50th birthday trip for one of my friends and had a wonderful time! The property felt historic and welcoming. Once we checked in and got to our rooms, the excitement simmered a little. Upgrades are needed in the rooms so I am glad to hear they are renovating. Not horrible but certainly noticed. Our birthday girl is a planner by heart so my P.O.V. could be different as she gave us a curated experience with help from the Loretto. Location: steps from stores and shops, it was the best location. There was also festival so we stayed in the area a little longer. Food: The first night we arrived, she had food by the pool set up and everything was so good. I can still taste the coconut shrimp and sliders with avacado. From the coffee shop to the restaurants in the hotel, I have no complaints. Every meal was a good one! The last night, we had a special 3 course dinner, in one of the restaurants and it was set up so beautifully. Again, the food was good. Drinks: Fav is the Strawberry Jalepeno Margarita. Our host had a signature cocktail throughout our stay as well. No complaints on the drinks. Next time I will try the recommended Espesso Martini. Expect to spend close to $20 on a cocktail. Spa: Bites and Fruit were set up for us after our massage sessions. Nic was 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾. He recommend places to go and drinks. The spa was lil pricey but worth it. Yoga/Gym: We had a private class with the yoga instructor who was amazing! The view made that session extra special. I made my way to the gym prior to and probably worked out a total of 15 min. It's past the parking lot and although the equipment was up to date, the room was not. Dire need of upgrades. Did not want to continue my workout. My first time in New Mexico and I had a beautiful and connected experience. I know how much of a "experience appreciator" my friend is and Loretto made us feel welcomed and appreciated.

Stayed at the Loretta on a girls trip to Santa Fe. The property is terribly outdated and worn. The room we were staying in did not have air conditioning. Initially we were offered a fan. I suggested that we’d be moved to another room. To their credit, they provided us with a different room with a slight Upgrade, which we appreciated. However, the upgraded was filthy. We could not locate the remote control for the TV and looked everywhere. We finally looked under the bed and found french fries, cookie crumbs and the remote. The carpeting is terribly old and tattered. The curtains are worn and tattered, paint coming off the walls and doors, bathroom fixtures appear to be from the 1970s. The pool was the highlight for us. I do not recommend this property at all.

We helped book a 50th wedding anniversary trip for my brother in law and his wife and one leg of the trip was a stay at The Inn at Lorreto. Isiah treated them extra special including upgrading their lodging, free breakfast and even covered in room drinks and dessert that we ordered. They said this made their trip and they loved the accommodations. THANK YOU ISIAH!!