Arizona Inn

This is a beautiful property with a storied history. That being said, there were some strange service quirks that left a lot to be desired. There was no written welcome information - hours of restaurants, pool, tea, etc. No wifi information until we called the front desk to ask - doesn't everyone just have it on the key or in the room? And they acted like no one ever asked for this before. Then... We realized the property had been sold in the last few months. Transition in progress. It appears some updates have been made but they seemed to be small steps as far as we could tell. Some of the frustration stemmed from the fact we were expecting - and paying for - a deluxe property - and it was tired and not up to that standard. There are still a lot to good things here and I look forward to seeing what happens next.

We went to the Arizona Inn yesterday for their brunch. They do not take reservations, you just get on the list when you arrive. We are a party of six, and we arrived at 11:50am. They told us 20 minutes. It was exactly one hour before we were seated! They put us alone in a little room adjacent to the main dining room. Then it was 45 minutes before our food came. Spoiled the whole event. Food was not great, but OK, but the interminable waits are unacceptable. Why not take and keep reservations!!

It is sad to see this hotel going downhill. We have been going here for a long time. While it still is pretty on the outside, the rooms and furniture are tired. The armrest cover on the couch was filthy. Many of the wall sockets didn’t work, even though we put in two maintenance requests. When we asked to see an updated room, we were told we were in one already! That was a sad laugh

We are loyal repeat visitors to this beloved resort and we look forward to each reservation. There is an old world and welcoming feel that is so comfortable---morning coffee in the grand living room with the fireplace ablaze, the beautiful pool and gardens, a delicious tea at 3:30 pm, and great food from a wonderful and cheerful staff in the bar and dining room. The weakest link of the Arizona Inn is the disparity among the rooms. If you book an upgraded room---a deluxe king with patio---you can end up with a small room that barely allows the sleep sofa to open, or a large and gracious room, each for the same rate. We recently completed a very extended stay in one of those "small rooms" and therefore requested a particular room for our upcoming reservation, only to be told that rooms can not be assured. Our request was not put in our confirmation and the front desk conversation was missing the golden words, "we understand and we will do our best". Not the welcome we were looking for.

Old world charm, historic Inn with a long and fascinating history. Some staff members have been there many years and their devotion is noticeable. Our second year for 11 nights, wish we could have stayed longer. Our room (150) good size with comfortable king bed, decent size "updated old-fashioned" bathroom. Same idea for the room furniture; all-in-all very charming. AC & heat. Also a good size patio with two chaises with cushions and a table with umbrella and two chairs. Excellent Cafe-restaurant with great food and very good bar and an outside covered terrace. Coffee with NY Times and WSJournal in the morning in the beautiful, traditional, paintings lined Library with working fireplace and afternoon high tea couple of weekdays. Beautiful landscaping, very good gym and a large (heated) pool with chaises with thick cushions and lots of towels. Free parking. This Inn shows in all details that it has great management. Location is near a hospital and downtown with traffic noise, sirens and airplanes at times.