Let’s start with the summary first. You can review the details if you are interested. In the end we have to ask ourselves, was this stay worth $300 a night PLUS resort fee? What did we really get for that money? 1. Non-communicative front desk and reservations staff with an indifferent attitude. 2. Multiple issues with our expensive room, all of which could have been avoided if the room was properly checked and maintained. 3. Possible/Likely food poisoning from their restaurant. 4. Very slow bar service. So take all of this into consideration before you book here. And remember, there are a few other decent alternatives in town. THE DETAILS: Issue details:: 1. Lack of response to multiple communications using multiple channels (phone, email and text) over a multi-day period prior to our arrival trying to extend the stay one extra night. Sat. 3/16 - We replied to a text from del Zorro to try and add one night to our upcoming stay and also contacted the hotel via the booking.com website twice to try and extend the stay one night. No reply to text or other attempts. 3/18 - called the hotel/resort early AM in advance of our arrival later that day. No reply so I left a detailed message about the extra night and requested a call back. Never got a reply call. Cavalier attitude of front desk staff as we checked in when we mentioned these many communication attempts with their response of “sorry, we were very busy.” End result: No rooms available at check-in time so we had to book a night someplace else. Of course if they had bothered to respond to our messages days earlier there may have been a room available. But no, they were very busy. While the resort personnel were “very busy” and could not extend the professional courtesy to respond to our numerous requests over a several day period for an extra nights stay (which we never got of course but we found another place in town which was more fun anyway), the resort personnel had plenty of time to keep texting us once we arrived and checked in about their available yoga classes, dining options and to inquire “how are you doing”. Maybe they should consider focusing their efforts in pre-stay communications versus disappointing the guests with their lack of communications skills and indifferent attitudes. 4. The bar - very slow service unless you like waiting 10 minutes in a line to order a drink. Issue was less about the bartender and more about improper staffing to handle the people packed into the bar to not only drink but to have dinner. Too much for one person to handle, especially during a period when they had high occupancy. 2. Rooms issues: a. Toilet completely clogged before we ever used it. They had to send out maintenance people to snake it both in the room and outside the building to finally b. Lights outside our room on our patio did not work. c. A/C did not work very well as we never could get the room below 69 degrees. d. No hair dryer in room - had to go and get one at front desk e. The room we had came with a tub and a separate shower. While typically one might expect to find bath salts or oils and similar when there is a tub provided, none of these items were in the room. And, the bath soap dispenser was anchored to the shower wall. Fine if all you want to do is take a shower, but again, what about that tub? Does one carry handfuls of soap to the tub? 3. Possible food poisoning from salad from their restaurant - We got some takeout food from their restaurant - The Fox Bistro - an entree and a Caesar salad. One person ate the salad only and got very ill shortly after eating the salad (a couple of hours after). Vomiting and more. You get the picture.

My husband and I came with our dog for the weekend and it’s fantastic! Great accommodations, delicious food, and wonderful service. The yoga class was excellent as is the fitness center, and the resort and surrounding hiking areas are lovely. Top notch customer service.

The staff were lovely and so helpful. We really enjoyed the grounds - beautiful! Service was somewhat slow when asking for things. Not their fault but we had a cricket in our room the first night making it difficult to sleep. Air conditioner was also not working the first night but they did offer to change rooms! We would definitely stay there again.

Great little oasis in the desert. Our casita was perfectly located across from the cafe ( Starbucks inside— the casitas have very small coffee makers for the size of the dwelling ) Very spacious casita with a private pool … was also convenient that there is a restaurant on site .

What an absolutely lovely weekend at the resort. The service was impeccable. Our guest room was perfect. The venue was amazing. I can't say enough. La Casa Del Zorro is such a relaxing and wonderful getaway. This was my third visit and I always hate to say goodbye.