Suncadia Resort

This was our third trip to Suncadia and oh it was so disappointing. We rented a house and stayed for 6 days. I called ahead 2 days prior to our arrival date due to the amount of smoke from the wild fires inquiring about the possibility of a refund. The agent stated we could get a refund if the AQI was above 150 or 175, I really don't remember the exact number. At the same time I requested an early check in and the agent told me she would put us down for 11am. She told me the house was empty and was just awaiting a cleaning inspection. Well, we arrived early that day and were told we could not get in because it hadn't been inspected and we would need to pay for an additional day. We certainly did not pay and waited. When they did call and tell us it was ready we were appalled. * The house was extremely dirty. * Both the stove and dishwasher had old food in them and were dirty inside and out. *The pantry had old leftover food, floor dirty. Needs updating. * General living space floor dirty. * Drip stains down the cupboards. * Outdoor grill loaded with grease so much so we couldn't use it. * Dirty utensils in the drawers and pantry. * Dirty linens on the floor in the bedroom closet. * No dish towels or dish rags. * Had to request toilet paper and garbage bags. * Lint vent in dryer, full of lint and debris. * Carpet was dirty and definitely needs updating. We called and notified the front desk, spoke to a supervisor and she said she would take care of it. We decided to see if they would come clean and bring the requested items, but they never did. By then it was late and with 6 adults and 5 kids we decided to call it a day. But the worse was yet to come with 4 of the the beds with stained, dirty linens so gross I really can't put it in to words here. We immediately called the front desk and no one answered so we drove down and let them know of the dirty linens. While we waited for clean sheets we asked to speak to a manager. We spoke to a different manager. We explained to him what the conditions were and texted pictures of the house. He was responsive and told us there would be a full clean in the am, reimbursed us for the cleaning fee and provide additional compensation for the fiasco. Prior to the cleaning the next day we stripped every bed and made them put clean linens on again. On the plus side we had a nice backyard with a view of the golf course and the kids loved the pool and biking. I do wish they would get rid of the muddy grass around the pool and install concrete. This home needs updating and more attention needs to be made by the owner. The back patio has sunken down about 2 inches. Suncadia can do much better for the price they charge for the homes.

Amazing resort, far exceeded all expectations! Woody, was our shuttle bus driver. He had us take his number down in case anything came up. We promptly got lost and there he was to save the day! Thank you Woody! Most family friendly resort we have been to in this area!

The place is beautiful but the people are even better. Woody the shuttle driver was amazing! Took hospitality to the next level. Thanks for making it such a memorable experience.

Such a wonderful place! My husband and I had a quick 1 night stay and enjoyed The Source restaurant and Cutters Coffee. Loved Roselyn Grocery store and staying at the Inn. Highly recommend. We also got a nice hike in down to the river!

10. Out of 10. We plan to come back next year already. Staff is always positive. And friendly and happy. Beautiful stunning territorial views. We were delighted with new shops and that the grocery did not jack up the prices. Comparable to local area. Tie dye and lawn games were sweet. Also the pools were really fun.