Suncadia Resort

We absolutely love Suncadia Resort and keep coming back for our family getaways. From the moment we arrive, we feel welcomed and cared for. A special thank you to Snoopy at the front desk for being so kind, helpful, and accommodating—he truly made our stay even better. Every staff member we encountered was friendly, professional, and went above and beyond to make us feel at home. This place never disappoints and continues to be a special spot for our family memories. We can’t wait to return!

Issues: - Broken hot tub - Broken shower - Made service never came when requested - Children in public hot tubs - Dog doo left unchanged In private patio and on side walks - The biggest issue we faced was that our hot tub did not work. I intentionally booked a room with a private hot tub after realizing there would be a lot of kids around (we are an adult couple), thinking that we would just cook most of our own food and some adventures and then hang in the room and use our private hot tub. But when we arrived the hot tub was empty. The next day, we were informed it needed a part and was not operable. The manager offered us a switch to a one bedroom (no a tub), instead of our studio with a broken hot tub. We didn’t feel like moving. There was dog doo doo left on the patio from a previous guest and, after multiple calls and a trip to the front desk, no one came to clean it up (we waited 2 days and gave up). Also, the shower head in our room didn’t really work so we had to take bathes. All of the public hot tubs in the resort were filled with small children (I thought you had to be twelve to use a hot tub). I thought I had booked a massage at the spa and figured I would just use the hot tub there since it probably would have only adults in it. But I made a mistake on my booking, and to use the spa facilities, it would have cost $120 per person. To get access to a child free hot tub. Lots of dogs around and owners did not pick up after them, so, doo doo on the side walks. We ended up just giving up and leaving a night early. We just were not having any fun and were too disappointed by the hot tub situation a maid services never arriving that we decided we’d rather just be home. At check out, the woman at the front desk was really kind when she realized we were leaving early and asked if there was anything to do that would make us stay, I explained that we were just over it. A little while after she called back left a message saying her manager wanted to offer me compensation. I called back and she was busy. The next day I called back several times. And received a couple of voicemails. And I even gave a window of time that I would be available to answer my phone. I kept my phone on and was attentive and nobody called me back and I called back again and no one answered, once again. And there wasn’t a machine who even answered on, so I just gave up. Like most adults, I don’t really have a whole lot of time to be sitting around waiting for a phone call to remedy a trip that I just wanna pretend never happened. I will say, we came on a holiday weekend, so it was very busy. I was aware of that ahead of time, which is why I intentionally booked a room with a private hot tub. The children really were everywhere and most of the parents were pretty rude. There were multiple times where I just wanted to sit and take the beautiful view and then parents would plop their child literally right in front of where I was sitting on the windowsill, two feet in front of me, while I was actively looking out of it. Or I’d be walking in they would walk right through me except me to move aside. Or I’d start to get into the hot tub and three children would run in front of me, take up the whole tub, and start splashing around. I walked out of the pool and a child cannonballed into the pool, splashing my robe. Never any apologies from parents. Had we had a private hot tub or I had made plans that didn’t involve a hot tub, we would’ve been fine. But it was hard to pivot with no notice. As compensation, I did get $100 credit that we spent at the restaurant. The Stone Stove was really great. The manager was attentive, staff were kind and the food was delicious. The drink menu was great. They had a whole Old Fashioned section on the menu. I had the fire side one and it was really good. We also booked a snowmobile tour with Motor Toys through the resort. That was absolutely the highlight of the trip. It was so fun and the people there were so great and organized. It was really nice that we could just go out and hike right from the resort. There is a trail right there in the trail is really nice and has some good views and a river trail. And there weren’t very many people on it so it was nice little escape.

My husband and I were so impressed with this resort. From the time we checked in with Jacky at the Lodge to our dessert cocktails with Amanda at the Inn, everyone was pleasant and professional! My ONE complaint is that they're pumping some kind of cedar or fir tree scent into the Lodge and it smells lovely but I'm scentsitive and had to stand outside. And I guess the walls are a little thin where we stayed (The Inn). But the rooms were absolutely gorgeous and very clean.

Our dinners at the Stove House have always been wonderful, due to the fabulous staff members, Sonny and Sandra. We are distraught to hear that there will no longer be a restaurant serving food there, and will miss Sonny and Sandra, who have always made our dinners there pleasurable with their charming, friendly and excellent service! We will also miss dining on the lovely patio in the summer overlooking the lake!

This is a lovely resort and has been one of our favorites. The Lodge is very family oriented and their smaller Inn is nice and quiet for couples. However do be warned that in the winter, during the week, it is a slow time and not all their restaurants are open. Their food and beverage manager, Crystal Placid, went above and beyond to help us out with our anniversary dinner. It made our stay a really good one.