Suncadia Resort

We had a wonderful 3 night 4 day get away at the Inn at Suncadia. So many things to do in a magnificent setting. Our room was a 1 bedroom suite that was very spacious and also was very helpful accommodating the differences in the times we each retire at night and arise in the morning. The bathroom was very large and well lit. It would have been nicer if the toilet seat was soft close. The deck off the room was functional and if it would have been a tiny bit warmer we would have used it for sure. The Inn's public spaces are so warm and welcoming plus there are multiple options for dining at the resort.

Our stay at Suncadia the past two days was nothing short of disappointing. We had booked a stay here based on a family member’s recommendation after she had a phenomenal experience last year. From check in to (early) check out it progressively got worse. We were coming for our babymoon and had requested as quiet a room as possible at the Inn (a more secluded stay to begin with). The room itself was mid-tier as knobs were broken on the side table, the patio only had one chair (despite other rooms having two chairs) and was covered in pine needles, there wasn’t a way to stir the coffee made in the room (no spoons feels odd considering they have cream and sugar), and the shower struggled to get any hot water despite our best efforts. Starting on our second day, we found ourselves in a room next to a family where we could hear their young baby/toddler screaming and crying most hours they were in their room. Not a relaxing way to spend some private time together before we become a family of three. In terms of the restaurants, there were the two main restaurants and the service was lackluster throughout our stay. Almost no one checked in on us, food items were out at Stovehouse on our second day (which as a gluten free individual, became incredibly restrictive), and at one point my husband had to flag down a different waiter just so we could get our check and leave. The food itself was mediocre at best. It felt like most of the staff were new at their job as we had to constantly point out false charges (the guy at Rope Rider Golf Course tried to charge my husband for a round of golf despite it being included in our stay package) or failed to let us know about any hotel amenities (we missed s’mores hour the first night because no one told us where it was or how to be a part of it and no one let us know how to access the wifi). What was the nail in the coffin was our third day. We had booked the Putt and Pamper Package specifically to discount down one of my spa treatments as I am almost in my third trimester and wanted a day of relaxation and discounting down one of two treatments would be helpful financially. When I called to book my treatments (50-minute massage and 80-minute body treatment), my personal concierge was struggling to get the treatments booked on her end as she wasn’t perfectly connected to the spa system, but let me know she’d get the two treatments booked and would call me if there were any issues. I never received a call so I assumed everything was taken care of. When I went in to check in for my spa treatments, the spa told me I was not even on the schedule and they could only accommodate both treatments if they were hours apart from each other. I ended up ditching the body treatment and kept the 50 minute massage (which would have absolutely been a longer massage had I not booked the room package I did). No concessions were offered which was surprising to me as someone who works in a customer service type role myself and is often in a position to offer those sorts of things when mistakes like this occur and I got to my massage later in the day trying to keep a positive attitude. The massage itself was nice but I could barely enjoy the rest of the spa’s amenities as it began raining and the spa tubs and other pools were all outdoors in direct line of the rain. After all of this, we decided to cut our losses and leave a day early. The manager was at least accommodating considering everything and refunded our room fee for the third night, but it was still a disappointing end to what was supposed to be a once in a lifetime trip for my husband and I. The one highlight was a day of golf at Rope Rider with my husband. A beautiful golf course and challenging for golfers of all levels.

Woody our shuttle driver was so much fun!

Great staff , great room with excellent view , great food

Had a fantastic time at Rope Rider this week. Kevin was super helpful out front and Drew and Brad made sure everything ran smoothly. Will definitely be back soon. A++++