Suncadia Resort

We love coming to Suncadia, we come a couple times a year. We normally rent through VRBO but we went through the resort this time. Our only disappointment is we thought the unit would be cleaner. Our primary bedroom shower doesn’t drain, the second bathroom shower had hair clogging it, and unfortunately our gas fireplace woke us up in the middle of the night because the fan was going out and was making a loud screeching noise. We never used the fire so it was a shock to us to be woken up by the noise. Your staff was great at sending an engineer out at 11:30 pm right before he left to shut the pilot light off and stop the noise.

The house was beautiful, the trails are nice and a good variety! So cozy, with the hottub and fire place!

The new girls getaway, highlights were the hot tub, walking trails, and gorgeous spaces to live in for a weekend.

The place itself is beautiful and has great potential for a wonderful stay, but unfortunately the service completely ruined my experience and my entire vacation. I informed the hotel in advance that I would need early check-in and late check-out, as my schedule was very tight and I carefully planned this trip. Despite that, I was offered neither early check-in nor late check-out, and no effort was made to accommodate me or be flexible. I arrived early and waited about 3 hours to check in. I was told the room was being prepared and cleaned. However, when I finally entered the room, it was dirty: the floors were dirty and there was trash under the bed and sofa. This means the room was either not cleaned at all or cleaned very poorly, and I was misled. Additionally, the hot tub in my room was broken. The staff clearly knew about this in advance but still checked me into that room. As a result, I had to pack all my belongings again and move to another room. I was told the new room would be the same, but that was not true — it was completely different and worse. I had no choice since I was paying around $430 per night and had already paid in full. The next day, I had to waste more time and energy moving back again once the hot tub was fixed. Instead of relaxing, I spent two consecutive days moving between rooms due to issues caused by the hotel, not by me. I was also denied even a small late check-out, despite requesting it in advance and despite losing a significant part of my vacation because of their mistakes. I was told housekeeping needed the time. However, considering the level of cleanliness in the rooms, it was clear that cleaning takes minimal time, and allowing even one extra hour would have been reasonable and fair. As a result of the hotel’s actions, I lost several hours of my vacation, spent two days resolving their problems, and did not receive a single apology or any gesture of compensation or care. The front desk staff were completely unaccommodating and showed no willingness to help. My vacation was completely ruined due to the hotel’s service. For this price, I expected a completely different level of hospitality. I do not recommend this place and will never return.

Mae was extremely helpful and accommodating on our check-in! We really appreciate her!