Suncadia Resort

Beautiful property and amazing staff! The weather was cold but the room was perfect. The new design is so fitting and it was very much needed. The staff were incredibly friendly and took care of us from the housekeepers to the front desk. Can’t wait to visit again!

My girlfriends and I just recently had a weekend away at Suncadia resort to celebrate my birthday and spend a much needed moms weekend away. Overall, we had a really poor experience both with the communication and overall service we were provided. First, when I booked thru Expedia I verified there would be a mini fridge in the double queen room since one of the girls in my group is breastfeeding and needs her milk stored. Now only was there no mini fridge, but the staff were quite rude and provided no additional options aside from making us pay full price to upgrade to a suite. Because we thought this was our only option, we went ahead and did that. I was then told that nowhere on their website states they have a fridge and it was my fault for booking thru Expedia. After sitting with all of this, I decided to speak to one of the managers who then said that they offer breastfeeding moms the option to carry their breast milk down to the staff fridge (weird). An option we were never provided the first time we asked. So… we ended up going back to our old room and asked to be reimbursed for the additional $900 suite cost we would have had to pay to stay in the suite we did not want. We were met with rudeness and no compassion whatsoever. I am super disappointed with our experience and overall treatment of our friend who just needed somewhere to keep her milk at a safe temperature. Sadly I never plan on going back after making this our go-to girls weekend spot for the last 5 years. I understand the service industry is HARD. But having a little more leniency and compassion for women needing extra accommodations should not be such a burden especially when paying such a hefty cost.

I was stranded and completely stressed when I stopped at Suncadia, but Jacky went above and beyond to turn the entire situation around. She was incredibly helpful, compassionate, and patient—exactly the kind of person you hope to meet when things aren’t going your way. She immediately got us set up, made sure we were taken care of, and genuinely made a tough day so much easier. Absolutely amazing service. I also want to give a huge shoutout to Jacob on the bell staff. He was friendly, attentive, and super knowledgeable, making the whole experience smooth and reassuring. Both Jacky and Jacob Link were exceptional, and their kindness left a lasting impression. Suncadia is lucky to have them! Highly recommend.

Despite the rainy weather we were able to stay dry and have fun being transported around by Woody. He helped us get around with a big smile on his face and made the experience enjoyable for the kids-taking the time to play games and shows around the sites.

We came with family and kids and had a great trip! The free shuttle service with Woody and Brian were amazing. They were so great to our kids.