Spring Creek Ranch

I will begin with the only redeeming thing about this resort: The Views are absolutely spectacular. The compliments end there. I will list the negatives: horrible linens and mattress, pillow cases that don't cover the whole pillow and bad, bad pillows, lamp shades coming unglued, fireplace so close to the bed, you risk a fire if you light it, cheap, cheap balcony furniture. To top it off, we we're charged a house keeping gratuity ( which we left in the room each day) at check out when we did not get house keeping two days and when we did, it was not thorough. Also charged a $10 bellman fee, again automatically added to the bill, when we gave the bellmen $12 which they did not refuse. Every Hampton Inn I have stayed at is better. We would not stay at this resort again.

This place is great! Friendly, professional staff who sorted out any issues we had, tasty food in the nearby restaurant and comfortable accommodation. The hot tub is a treat and the pool is amazing! The only weird thing, for us as South Africans and Europeans, was the lack of recycling. We had loaded all of our bottles, cans and cardboard rinsed and ready to be recycled but the cleaning staff told us they didn't do it. I enquired with the manager and he said that there were recycling facilities but that it wasn't built into the daily management of the place. For us, a strange thing not to recycle, particularly when you are on the border of protected natural areas like the national park.

Things you should know when considering Spring Creek Ranch: 1. None of the units are air-conditioned. 9/10ths of the year this would not be an issue, but if you are planning to vacation there in August as we did, you're likely to be uncomfortable. To maximize the mountain views, most windows on the units face west and there's significant heating from the afternoon sun. Checking in at 4 pm, the heat in our units (we rented two) was oppressive and unsafe for our grandchildren. Contrary to the manager's statement to another review below, we were NOT informed during the reservation process about the lack of a/c, nor is there any mention of that on the website. 2. The units are privately owned and vary considerably in interior decor, layout, updating and amenities. We rented two Spirit Dance townhomes for our family and one was "bare bones" especially for the $750/day rate, with minimal furniture, dated appliances, etc. The other unit had nice leather furniture, homey decorating, sub-zero refrigerator, etc. If you have a choice, don't let them put you in unit 3111, but 3106 was nice if somewhat dated. The bathrooms are particularly unimpressive. Our units didn't resemble the website pictures. The beds are also not consistent like you'd expect in a luxury hotel. One of our units had great beds, the other, not so much. 3. The Granary Restaurant has great views and attentive service but the menu is limited and the wine list has fewer choices than you might expect at a resort in this price range... the nicest bottle (non-Champagne) was a $150 Silver Oak (Alexander Valley - not even the Napa!) and there is no "captain's list," so while we wanted an exceptional bottle to celebrate a special occasion, there was nothing to be had. Good points: great location close to Jackson, quiet, great horseback riding next door, nice pool and spa, and attentive service. However, if we had it to do over, we'd pay an extra couple of grand to upgrade to the Four Seasons or Teton Village.

My 80 yr young Mom and Great Niece wanted a 2 hour horseback ride. We chose Spring Creek Ranch in Jackson Hole. Never did we expect to have such a fun, exciting and caring experience. The owners, wranglers and other staff were the best. Friendly, helpful and so so kind. My Mother passed out on her horse because of the heat, elevation and lack of water. Katy her wrangler, Cody, the owners, other wranglers were all very caring. Our family would like to say THANK YOU again for all your caring. Spring Creek Ranch gets 5 stars from us.

Our group of four were met by Kirby and Riley. One in our group was new to horseback riding. Riley explained the process, getting on the horse, controlling the horse and made sure all of her fears were addressed. We started on the ride, up the summit of the butte over looking town of Jackson, Jackson Lake and of course the Tetons. It was spectacular. We stopped so everyone could take in the beauty at their own pace. As we returned to the stable, we could see all of the staff working as a team. The horses and staff were top notch. When I return to Jackson, this will be first on our list of things to do. Ryan Castagno and his family have a first class team!